Hoteles balneario en Hangzhou

Un hotel precioso, tal como se ve en las fotos de Trio. El servicio fue de primera desde nuestra llegada. El carrito nos recibió en la calle principal y nos acompañó hasta el hotel. Nos taparon el parabrisas para reducir el calor durante la estancia. La habitación era impresionante y la ubicación era tranquila a pesar de estar en una zona peatonal muy transitada. La piscina estaba limpia y tenía buenas reseñas después de un largo día de caminata. El personal fue muy atento de principio a fin, siempre atentos a nuestras necesidades y con un buen dominio del inglés. Recomiendo ampliamente este hotel. Además, hay muchas plantaciones de té y rutas de senderismo en la zona.

¡Madre mía! Es casi un evento anual, y nos vamos otra vez (el año pasado a la zona de VOCO), ¡este año un poco más al sur! La experiencia en general fue genial, ¡así que usaré mis ”tres criterios” para evaluarla! Primero, el ”ambiente”: realmente se sentía como un hotel resort, con comodidades para familias, un ambiente relajante y las características operativas de un hotel completo (incluyendo pequeños paquetes turísticos), ¡incluso el ”fragancia” en el vestíbulo, jaja! Segundo, la ”atención”, especialmente la ”respuesta de servicio” atenta y meticulosa del servicio al cliente ”Zhou Zhou” (Qi Qi), ¡me sentí como en casa! Tercero, la ”justicia”: hay un descuento para estancias consecutivas, ¡lo cual es realmente ”genial”, jeje! En resumen: instalaciones bien, limpieza bien, ambiente bien, servicio bien… ¡Volveré!

Uno de los mejores hoteles en los que nos hemos alojado en China. El personal es muy amable y acogedor. Las aguas termales son increíbles. El territorio es limpio y hermoso. Las habitaciones son frescas, limpias y cómodas. La ubicación, alejada de la carretera principal, lo convierte en el lugar perfecto para unas vacaciones tranquilas y relajantes. De verdad, estamos maravillados con este lugar. 😍

Overall, this was a good stay with some truly special aspects, but also a few areas that could be improved. The hotel is quite remote, which makes it feel very private and peaceful, surrounded by nature such as the lake, forest, and mountains. Even though we visited other viewpoints around Qiandao Lake, this location felt more special because of its quiet and secluded setting. The hotel itself feels like a destination, with scenic viewpoints, a garden with a lake, a cave, and even trekking trails to explore. The garden area includes a swan lake, which is a nice idea. However, the swans are kept in a very small netted space. It does not look great visually and feels restrictive for the animals, which took away from the experience. The room was spacious and comfortable, with a very comfortable bed that was not too soft or too hard. Sound insulation was excellent, which made for great sleep. I also requested a firmer pillow, and it was provided quickly. The lake view room upgrade was a highlight. The view was stunning and made it hard to leave the room. If you stay here, I would strongly recommend booking a lake view room. The layout was nice, with both a balcony and a window view. The thick frame dividing the view slightly affected the overall feel, but it was not a major issue. The bathtub was also a nice addition. Cleaning was good overall. The AC did not work very well during the hot midday hours, although it was fine at other times of the day. Facilities such as the gym, yoga room, pool, and game room were nice additions. However, they felt quite standard for a five-star hotel, and I have experienced better quality in similar properties. One great feature was the free Tesla charging, but this was not communicated at all. We only discovered it by chance, which is a missed opportunity as it is a strong benefit. Breakfast was acceptable but not at the expected level. The coffee and bakery were the weakest parts. Ordering is done via QR code instead of in person, which felt a bit impersonal for a luxury hotel atmosphere. Service during breakfast also felt a bit off, as staff seemed focused on their tasks and were not very proactive in guiding or prioritizing guests, which made the experience feel less warm and not the kindest. Service was generally kind and friendly, but inconsistent at times. Some staff could benefit from additional training, as not everyone followed typical five-star service standards such as greeting guests or offering priority. Another disappointment was the welcome fruit, which was included in our package but not provided on arrival. After we asked, a staff member came carrying items for multiple rooms in a bag and handed us just one apple and one peach. This felt unprofessional although something very small. Another point worth noting is that the hotel was originally booked as an InterContinental, but about 1-2 weeks before arrival it was no longer part of the brand (somehow on Trip.com it still says intercontinental). Not sure if this impacted the experience, but overall it did feel slightly below what you might expect from that level, even though the stay itself was still enjoyable. The hotel also offers free Tesla charging, which is a great feature. However, this was not communicated at all during or before our stay, and we only discovered it by chance. This feels like a missed opportunity, as it is a strong benefit that could add significant value for guests I did not try lunch or dinner, so I cannot comment on those. Overall, this is a very peaceful and unique stay with amazing natural surroundings and a beautiful lake view. However, some service and operational details need improvement to truly match a luxury standard.

Este es el hotel más terapéutico, relajante y con mejor servicio en el que me he alojado. Toda la música de la habitación, incluido el aroma de los aceites esenciales, era increíblemente relajante. Está cerca del centro de la ciudad, pero es tranquilo y apacible. Las habitaciones son increíblemente espaciosas y cada detalle está diseñado con mucho gusto. El agua de manantial que nos proporcionaron era excepcionalmente dulce y suave. Reservé dos habitaciones y nos dieron una superior, ¡simplemente fantástico! El desayuno también era abundante, a la carta, principalmente vegetariano, y todo estaba delicioso 😋. Incluso nos ofrecieron aperitivos y té mientras esperábamos para hacer el check-out. Cada detalle nos hizo sentir cómodos 😌. El diseño y el servicio en general son comparables a los de los hoteles de lujo de primera categoría. Sin duda, volveré a alojarme aquí la próxima vez. Un elogio sincero; perfecto para sanar, relajarse y meditar 🧘

Stunning architecture in a beautiful location. Wanted to try this Dusit as had stayed at the Dusit Thani in Bangkok and thought it was out of this world. Unfortunately, the same cannot be said for the one in Hangzhou. The service was not as attentive and warm and the food was definitely not in the same league, especially the breakfast - compared to Bangkok it was hugely disappointing. Drinks and cocktails selection was poor; only a gin and tonic available or two other fruit juice-based cocktails that were not very good. Had the feeling that the staff tried their best but much could be learnt from studying the exceedingly high customer service experience standards that the Bangkok Dusit holds itself to. The venue is probably the most aesthetically pleasing in the area if you want a lovely stay near the Tianmu hiking trails. However, don’t expect much in the way of a culinary experience.

It’s really awesome place for couples , i had a great time there with good services, they treated me very nice especially Xiao Hu , she’s fantastic girl, she prepared everything for me and my wife , for our anniversary day ♥️♥️ i really recommend everyone to visit it and have a warm holiday there 🥰🥰

Positives: 😁 This hotel 🏨 is GORGEOUS. Absolutely beautiful. I couldn’t decide which photos to use for my photoshoot because there are so many great pictures. The hotel is perfect for instagram or social media. The service 👨✈️ was amazing. The staff are very friendly and accommodating to all our needs. The manager went above and beyond to make sure we were happy. The food 🍱 was delicious! There are many different choices and set options. We especially loved the fried pork. Negatives: 😕 Location 📍you can’t hike or explore anywhere around this hotel. You are essentially stuck to this property. All activities are at least 30min-2 hour drive away. Room design 🛏️ I included this in the photos, the bed is on a wooden stand with sharp edges and it’s very easily to run into it and forget it’s there. My bf and I both hit our shins pretty hard on it, it was painful. Drinks🥂 it was my birthday and I wanted to enjoy some cocktails or champagne with this view, but you are limited to beer 🍺 only. Just bottled Budweiser and Tsingtao. Overall, I’d stay again if I wanted to relax in peace for the weekend. Bring your own alcohol.

¡El personal fue fenomenal! Muy atentos y se esforzaron al máximo para que disfrutáramos al máximo de nuestra estancia. Las aguas termales eran preciosas, estaban bien cuidadas y limpias. Lo único que recomendaría es preguntar por la comida, ya que hay restaurantes, pero no todos estaban abiertos el mismo día.

i have been to the hot springs three times before but I had never stayed at the hotel. This was my first time. I imagine the receptionist felt a little nervous when faced with two foreigners and maybe she felt shy. However, I found her lack of greeting, not a 你好 or 下午好， a little cold. When she did communicate with us, it was in super fast Mandarin to which I requested 请慢慢说 to no avail. She repeated just as fast twice more. I felt frustrated and then resorted to using a translation app. She called over an English-speaking Indonesian staff member. I don’t have the expectation that people will speak English to me, but I do appreciate slowing down in Mandarin and using simpler language. Hand gestures help a lot also. I wish she had told us the WiFi password, and where to access the hot springs. These are two key pieces of information a receptionist should provide when you check into a hot springs hotel. Our room had plastic flip flops to be worn to the hot springs. My pair had two left feet. When I showed the staff member on the second floor, she was helpful and got me a new pair. The hot springs were lovely, as usual. The buffet breakfast was better than the buffet dinner. The layout of the hotel leaves you walking from building to building. At first it’s confusing, but then it becomes okay.