Hoteles de 4 estrellas en Urumchi

We had high hopes for our stay at the Four Seasons Hotel in Urumqi, having booked our room four months in advance. Unfortunately, the experience fell well short of the four-star standard we were expecting. Upon check-in, we were informed that our confirmed king-size room was unavailable and were reassigned to a twin room without prior notice or apology. For a hotel of this calibre, failing to honour a reservation made months ahead is simply unacceptable. The rooms themselves are remarkably small at just 18 square metres, which feels cramped and uncomfortable for any extended stay. This is well below what one would expect from a property marketing itself as a four-star hotel. There are no bedside tables whatsoever, meaning guests are left placing phones, water bottles, and personal items directly on the floor overnight. That is a basic furnishing oversight that no four-star hotel should be making. Adding to the neglected feel of the room, there were visible holes in the wall where bedside lamps had clearly once been fitted and never properly repaired. The room gave the impression of being mid-renovation rather than a finished, guest-ready space. Perhaps the most frustrating design flaw was the electrical socket positioned directly behind your head on the headboard, with an exposed switch. On multiple occasions during the night, simply shifting position in bed accidentally triggered the switch, flooding the entire room with light. This made for a genuinely disruptive and poor night's sleep. It is baffling that this hazard has not been addressed, as it is both an inconvenience and a safety concern. On a more positive note, the hotel staff were genuinely warm, friendly, and helpful throughout our stay. The housekeeping team deserves particular praise for keeping the room immaculately clean and well-stocked each day. The mattresses were also surprisingly comfortable and of good quality, which is worth acknowledging. However, no amount of friendly service can fully compensate for such significant shortcomings in the room itself. We would urge the management to invest in basic refurbishments before continuing to market this as a four-star hotel.

Had comfortable stay in this hotel. We booked the deluxe room which turns out to be very spacious. It has a living area and even a 'walkin' wardrobe. A downside though is the aircon is insufficiently sized to cool the bed area during summer. 200m away is ccmall a very popular mall. Nearby has all amenities that you would expect.

The room was basic but adequate for our 1-night stay. The room including the toilet and bathroom were clean. Shower pressure for our 6th-floor room was good. Check in on 18th fl, breakfast on 19th and supper from 9.30pm-11pm on 19th fl at Atour’s side. The free shuttle from Urumqi station which was mentioned many times in the reviews has unfortunately been discontinued from May 1st onwards. Service gets 3/5 because they can’t direct me to the hotel by foot (said not sure) and asked me to didi instead. Anyway we walked (less than 10mins) and it’s just straight ahead following the North Exit. Look far ahead and you’ll see Super 8, Orange, Atour and then this hotel.

This hotel is top quality. Worthy of 5 star standard. Just built in 2024, everything was brand new. Front desk receptionists were all so professional and hospitable. We felt so at home and comfortable that we stayed for 6nights. We were offered an abundant breakfast, evening tea and late supper. We had 70 inch tv with movie channels. There is a complementary laundry room. The Japanese style toilet was a bonus. Bus stop is across the road. Walking distance to Hong Shan Park, Peoples Park, Xinjiang Museum and Saybad Shopping district. Highly recommend any visitors to Urumqi to this wonderful hotel.

El hotel de la habitación tenía la cama más cómoda que he dormido en. Todas las demás instalaciones fueron buenas, nada nuevo, nada sorprendente. La cama era tan buena. Por favor, reserve esto para la cama. Incluso me imaginé quedarme otra noche para poder dormir en la cama y no hacer nada. También muy cerca de muchas comidas. Creo que volveré a Urumiqi y reservar este mismo hotel porque la cama era tan cómoda

We had a wonderful stay at this Atour Hotel. The hotel was exceptionally clean, and every staff member we met was warm, friendly, and approachable. We were especially impressed by the security guard, who thoughtfully offered us drinks while we were waiting in the lobby for our transport. Such proactive hospitality made us feel truly welcomed. The counter staff were extremely helpful with our queries. I also loved the lobby, which was beautifully designed with a warm and relaxing atmosphere. It was a pleasant place to sit and unwind while waiting or simply taking a short break. The attention to cleanliness throughout the hotel was outstanding. The towels and drinking cups were individually packed in sealed bags, giving us added confidence in the hotel’s hygiene standards. The complimentary self-service laundry facilities, complete with washers, dryers, and steam irons, were a huge convenience, especially for longer stays. The nightly porridge supper was another thoughtful touch that added great value to our stay. We used it on the last stay after many days of Xinjiang food. The hotel’s location is excellent, with plenty of food options within walking distance, and it is easy to get around the city by Didi. Overall, this hotel exceeded our expectations with its excellent service, thoughtful amenities, cleanliness, and convenient location. We would gladly stay here again and highly recommend it to anyone visiting Urumqi.

Had another night stay here before heading back, and just adding on to my earlier review—still a consistently good experience overall. One thing I forgot to mention earlier was that we actually stored our luggage at the hotel for about 10 days while we travelled around. Xiao Mi helped us arrange and store everything securely in a locker, which gave us real peace of mind throughout the trip. Overall, still a very smooth and reliable stay with thoughtful service from the team.

Alex, the lady from reception was so helpful and courteous. She was all smiles and made us feel very welcome. When she found out that I was an IHG member, she offered me a bottled welcome drink, From 6pm to 2am, the hotel offered free beef noodles and wanton soup (not sure whether this was based on room type). Food was good, but the server/cook on the night of 15 October was a nightmare. He was unhappy when we disturbed him to ask for a bowl of noodles. All he was interested in was to play on his handphone. He shouted at a guest who was trying to be helpful by returning used bowls and utensils. Honestly, he should not be working in the hospitality industry. The hotel is located in a residential area with no restaurants or shops nearby, but it is clean and modern. Wanda mall is about 2km away. We walked there.

Despite being listed as a new 2026 hotel, it suffers from cheap build quality and poor maintenance (our toilet roll holder was barely attached to the wall). The breakfast is also disappointing—definitely book a room without it and eat outside instead. On the plus side, the rooms are perfectly clean and modern for a basic stay. Surprisingly, it was the only hotel on our entire Xinjiang trip with a bidet, beating out much more expensive places we stayed! The absolute best part, however, is the location: you step right out onto a vibrant food street, and the Grand Bazaar is just a short walk away. A decent place to rest if you manage your expectations.

We stayed there for 3 nights. If we knew the hotel is so old and lacking maintenance, we would have chosen somewhere else. 1. The room is old, dark and dull. The window got cracks. The air-con is not cold. The toilet design not very private, even if you close the toilet door, it still can see through. The room feels dusty, perhaps because of dusty windows. 2. We asked the hotel to recommend a tour to Tianshan Tianchi. The recommended tour agent on Weixin/wechat was bad. He falsely sold Tianshan Tianchi tour to us, the tour was not according to what we agreed, and no responsibility whatsoever. We left hotel at 7.30am, the tour wasted a lot of our time before reaching the lake at 13.00pm, leaving us not enough time at the lake. We understand this is not directly hotel’s fault, but we request the hotel to stop doing business with this tour agent. 3. After we checked out, our next hotel in Kashgar couldn’t check us in because the staff at this hotel didn’t check us out from the government system, causing hassles. Good things were the laundry room, which is convenient, and the location which is near to a lot of food, small shopping mall, and walking to Metro station. The hotel breakfast was delicious. The staff at the breakfast was good.