Hoteles de lujo en Cebú

«Our stay at bai Hotel Cebu was unfortunately disappointing, not because problems happened, but because of how the situation was handled. We understand that operational issues can happen in any hotel, especially during busy periods. However, what upset us the most was the lack of proper communication and service recovery throughout the process. We genuinely felt that with simple communication, transparency, and proactive handling from the team, many of the issues could have been solved smoothly and would not have escalated into such an unpleasant experience. Instead, we often felt left uncertain and unattended during important moments of our stay. As guests, we value sincerity and communication more than perfection, and that was what we felt was missing. To be fair, the management did later respond to our feedback professionally through email and acknowledged the operational difficulties they were facing at that time. We appreciate the response and hope the hotel can improve its coordination and guest communication in the future, because the property itself still has good potential.»

«Los pasillos y las plantas están bien insonorizados, el desayuno es bueno y está cerca de un centro comercial. Hay un atajo que te lleva directamente al estacionamiento del centro comercial, así que si llueve, no necesitas paraguas. Lo único malo es que están construyendo un edificio nuevo en los alrededores. El domingo que nos alojamos no hubo obras, así que no nos afectó, pero el lunes empezaron a construir a las 8 de la mañana y pararon a las 11:45, lo cual fue muy ruidoso. Supongo que durante uno o dos años, será mejor evitar alojarse aquí entre semana.»

«Best family hotel. All staffs from reception, to bell boys to the restaurants are all so welcoming and accommodating. They have this huge kidzone play place for kids and attendants are so caring , attentive and kind. We really enjoyed all the resorts facilities. My son & niece enjoyed the pool , beach and kidzone. U should join their Shangrila membership to get gift like snorkel set use, ice cream or the 2hr pass from kidzone which is really the best of the 3.»

«We had a very pleasant stay at this hotel. What makes it truly special is its unique location: set on a small island just 10 minutes by boat from the mainland, it genuinely feels like being alone in the world. The setting is peaceful, charming, and beautifully secluded. The pool is lovely, the small beach is very enjoyable, and above all, the kindness of the staff is exceptional. The team is attentive, warm, and truly contributes to the overall experience. On the downside, because the island is quite isolated, dining options are limited to the hotel’s restaurant unless you take the boat back to the mainland. This makes both the room rates (even though the view is beautiful) and the food prices feel somewhat high. We were a family of five, added an extra bed, and requested early check-in, which significantly increased the final bill for our two-night stay. The total cost ended up being quite substantial. That said, we still had a wonderful time and keep very fond memories of our stay. It is a beautiful and special place overall.»

«This is  the real MBS of the Philippines! Top rated from comfort, quality, efficiency,hospitality and very spacious rooms and friendly staffs! Foods for breakfast and in the executive Lounge are superb and sumptuous! You will never feel hungry with your stay and accommodation!I would like to thank their manager ma’am Sherryl who entertained me and upgraded my room to signature room with King Bed as I checked-in late from the airport!Sir Renei who oriented and assisted me to my room!Sir Jaycaro who assisted and accommodated me together with ma’am Leona at Executive Lounge 23. My sunset time was never wasted with happy tummy and unlimited wine, beers etc.Ma’am Divinagracia ground staff and all the staffs of the property for the respect and hospitality in each corner of the resort! This is the best among the best 5 star ⭐ hotels I’ve been staying so far! No doubt and definitely I’ll come back! All the kind gestures of all the staffs are appreciated! Kudos to the Team👏👏👏»

«Pool was closed again and frankly looks like it was closed for a long time . Even so, when we booked the hotel messaged us about enjoying their refreshing outdoor pool! Too funny. It seems the hotel comped guests who complained but my thought is if you get comped you lose your right to complain so here is my complaint. Sad for a 5 star hotel. Also, older tv’s don’t allow streaming of Netflix or YouTube which in 2026 5 star hotel should be a given. During breakfast the coffee machine never did work so staff had to run to the back and get us cappuccino. The machine is way too small for the size of the restaurant and radisson needs to upgrade the self serve coffee machine. Manybdead trees in the pool/outside area (at least 4) so obviously this area is being neglected as well. Not a 5 star hotel IMO. Staff were excellent of course so their training is effective.»

«Хорошая 5ка с большим бассейном, собственной конюшней, фермой, небольшим зоопарком, прекрасным фитнес залом, большим бассейном и треком с квадроциклами, завтрак - шведский стол, не очень разнообразный, но все необходимое есть, достаточно скромно, но вкусно. Персонал вежливый, приветливый и гостеприимный. Цены в ресторане и на услуги SPA максимально демократичные (для 5* отеля). Есть как здание с номерами, так и отдельные виллы с собственными бассейнами. Вилла отличная, просторная, с огромной кроватью, ванной комнатой, множеством окон, достаточно большим (для личного) бассейном и прекрасным видом на море. Береговая линия в наш визит была вся в мусоре, что полностью исключало желание купаться в море (благо, был личный бассейн на вилле, а так же большой общий бассейн отеля), так же территория вся была засыпана листьями от фикусов, которых на территории достаточно много, сделаю предположение, что связано это было с недавними тайфунами, к берегу принесло много водорослей, веток и мусора с моря. Персонал отеля активно занимался уборкой весь период нашего пребывания в отеле. В целом, территория отеля ухоженная, симпатичная, газоны подстрижены, деревья ухожены, а территория, на минуточку, очень большая, что требует большого количества персонала на ее поддержание.»

«We booked two rooms for 7 nights at the Sheraton Cebu Mactan. We are two families traveling together with three young children and a pregnant wife. We were excited for a relaxing vacation, but after just 4 days, we wanted to check out early. The hotel agreed to refund only one room (around 900–1000 USD), but refused to refund the second room. This decision was made even though the hotel is completely full (Chinese New Year, peak season). Our rooms could have been sold to other guests immediately, so there was no financial risk to the hotel. Why We Wanted to Leave Early: 1. Food Issues (Very Important for Muslim Families) The hotel is in an isolated location with no restaurants nearby. The on-site restaurants serve mostly spicy Asian food, often containing pork. As Muslim families with young children, we cannot eat spicy food or pork. This made every meal a struggle. 2. Transportation (A Nightmare) Getting a taxi is extremely difficult. · When we wanted to leave the hotel to go to the city, we often waited over an hour for a taxi. · When we tried to return to the hotel from the city (like Cebu), we waited up to 2 hours because drivers refuse to come to this hotel. · Even within the Mactan area, finding a taxi was not easy. · The hotel offers a transfer service, but it costs 2–3 times more than a regular taxi. For a family, this is not a practical solution. 3. Maintenance Issues On the very first day, we reported that the sink was clogged – water drained very slowly. We were promised it would be fixed. After 3 days, nothing had been done. On day 3, I personally told the General Manager, Mr. Robin Bernard, about the problem. He said: ”No problem, I will solve it.” But even after his promise, nothing happened. Finally, on day 4, housekeeping came to our room. We showed them the problem by running the water. They saw it immediately and called an engineer, who fixed it within 20 minutes. Mr. Bernard's promise meant nothing. The regular staff fixed it. Our Conversation with Management We requested an early checkout. Mr. Ross Bautista genuinely tried to help us. He suggested a possible refund for one room and arranged a meeting with his superior to discuss our case. That meeting was with General Manager Robin Bernard. Here is what happened: · He claimed he ”knew the situation”, but could not explain any details. We had to tell him everything again: about the children, the pregnant wife, the food, the transportation. · Throughout the conversation, he was arrogant and condescending. It felt like he was not listening, just waiting for us to finish. · We explained that the hotel was fully booked (Chinese New Year, peak season), so letting us leave early would not hurt his business. The rooms would be sold again immediately. · His response was shocking. He looked at us and said, word for word: ”You should not think about my business. It's my concern.” Then, one minute later, when we asked for understanding, he said: ”I have to think about my business.” There is no logic. It felt like he just wanted to show his power and punish us for asking. The result? Nothing changed. Ross Bautista tried, but his hands were tied. Robin Bernard simply confirmed his original decision and showed zero empathy. As long as Mr. Robin Bernard is the General Manager, we will never return to this hotel. His arrogance, empty promises, and complete lack of care for families with children and special dietary needs are destroying the reputation of this Sheraton. To other Muslim families or anyone traveling with young children: I strongly recommend choosing a different hotel. Here, your needs will be ignored if the manager does not feel like helping.»

«One of the best hotel ive been to. 5/5 to me.. Very good service and good food and breakfast is superb. i love their champorado. definitely one of my best trip in Cebu. Worrh travelling even its quote far from the airport. The room are so clean and spacious. We love their executive lounge. I will surely recommend it to my family and friends.»

«Stayed for 2night. 8th floor city view and the room was so awesome!! My son enjoyed a lots swimming in the lazy river everyday. And the breakfast buffet we went to Garo which also has a buffet and It’s more relaxing and less people then the buffet restaurant in 1st floor. When we went to the buffet restaurant in 1st floors at 8am there were already a long queue and inside looked like very packed. So I recommend going to have a buffet in Garo if you prefer more relaxing.»