Hoteles de lujo en Cebú

«I recently spent three unforgettable nights at Badian Island Wellness Resort, and I can confidently say it was a remarkable experience from start to finish. **Location**: Nestled on a pristine beach, the resort offers breathtaking views of the turquoise waters and lush greenery. The serene environment is perfect for relaxation, and the nearby attractions, including stunning waterfalls, are easily accessible. **Staff Behavior**: The staff at Badian Island were exceptional. From the moment we arrived, they were warm, welcoming, and attentive to our needs. They went above and beyond to ensure our stay was comfortable, providing personalized service that truly made us feel special. **Food**: The dining experience was delightful! The restaurant offered a diverse menu featuring local and international cuisine, all expertly prepared and beautifully presented. Each meal was a culinary journey, and we particularly enjoyed the fresh seafood and traditional Filipino dishes. **Special Touch**: We also celebrated our son's birthday during our stay, and the resort graciously arranged a small cake for us. It was a lovely surprise for him that made the day even more beautiful. Overall, my stay at Badian Island Wellness Resort was nothing short of magical. The combination of stunning location, outstanding service, and delicious food made it a truly memorable getaway. I can't wait to return!»

«Mi estancia en el Bai Hotel Cebu no fue nada menos que excepcional. Ofrece una perfecta mezcla de lujo moderno, servicio excelente y gran valor. Si viaja para negocios o para ocio, tiene todo lo que necesita para una estancia cómoda y agradable. La piscina de techo y el bar ofrecen vistas estupendas de la línea aérea de Cebu City. También está cerca del famoso restaurante Rico Lechon Recomiendo muy bien al Hotel Bai Cebu a cualquiera que visite la zona y definitivamente lo volveré a elegir en mi próxima viaje a Cebu.»

«Hrmmm this one is a tricky one as we had a few unexplained situations. Firstly, the hotel itself was previously a Marriot 5-Star back in the day prior to be taken over in 2018 by the Seda Group. Secondly, there is so much ongoing renovation and construction that you need to be aware of; Noise coming from New Construction, the in hotel pool is unavailable from Feb-2025 and guests must walk across the street to another organisation's pool. Unfortunately this was a deal breaker for us. The food was average with cheaper and better tasting food located just minutes away by walking through the carpark. Overall the guest lounge (located on level 12) is a bonus but is super budget, not 4-Star Material. P.S. There is no rooftop bar, only a lounge overlooking a construction site. P.S.S The House of Lechon is 5 mins by Grab which is a plus.»

«Service was great. The pool seemed to be really good for family with kids. The private beach is beautiful. But the room was very old and it’s very noisy. The wind from the window and everything from corridor you can hear. The water from shower was shockingly brown. It was not like the experience I had in Shangrila Boracay, which was absolutely amazing.»

«I had a wonderful stay at Fili Hotel and was truly impressed from start to finish. The hotel is beautifully designed, with modern interiors and a luxurious yet comfortable atmosphere. Every detail, from the lobby to the rooms, feels thoughtfully curated and elegant. The room was spotless, spacious, and very comfortable. The bed was incredibly cozy, and the amenities provided made the stay even more convenient and relaxing. I also appreciated the peaceful ambiance, which made it easy to unwind. The staff were exceptional—friendly, professional, and always ready to help with a warm smile. Their hospitality truly made the experience memorable. The breakfast offered a wide variety of choices, which I appreciated. While there were many options available, I feel there is still a little room for improvement in terms of selection and variety. That said, the food was fresh and nicely prepared. Overall, Fili Hotel exceeded my expectations. I would highly recommend it to anyone visiting Cebu, and I’m definitely looking forward to staying here again!»

«Este hotel superó todas nuestras expectativas de todas maneras posibles. El hotel está muy bien situado, y el hotel está muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, Su servicio no sólo fue eficiente, sino también caliente y pensable, lo que hizo una verdadera diferencia. La habitación era espaciosa, limpia y muy bien mantenida, con una cama cómoda y todas las comodidades que necesitamos. Teniendo en cuenta la calidad del alojamiento y el nivel de servicio prestado, el valor global de dinero era inexistente. Lo que realmente se demostró fue lo proactivo y lo que se consideró la equipo. El hotel está muy bien situado en el centro de la ciudad, donde se encuentran los mejores lugares de la ciudad. En general, esta estancia fue relajada, sin estrés y memorable. Me gustaría quedarme aquí otra vez y confío en que se lo recomiende a cualquiera que viaje a la zona.»

«Хорошая 5ка с большим бассейном, собственной конюшней, фермой, небольшим зоопарком, прекрасным фитнес залом, большим бассейном и треком с квадроциклами, завтрак - шведский стол, не очень разнообразный, но все необходимое есть, достаточно скромно, но вкусно. Персонал вежливый, приветливый и гостеприимный. Цены в ресторане и на услуги SPA максимально демократичные (для 5* отеля). Есть как здание с номерами, так и отдельные виллы с собственными бассейнами. Вилла отличная, просторная, с огромной кроватью, ванной комнатой, множеством окон, достаточно большим (для личного) бассейном и прекрасным видом на море. Береговая линия в наш визит была вся в мусоре, что полностью исключало желание купаться в море (благо, был личный бассейн на вилле, а так же большой общий бассейн отеля), так же территория вся была засыпана листьями от фикусов, которых на территории достаточно много, сделаю предположение, что связано это было с недавними тайфунами, к берегу принесло много водорослей, веток и мусора с моря. Персонал отеля активно занимался уборкой весь период нашего пребывания в отеле. В целом, территория отеля ухоженная, симпатичная, газоны подстрижены, деревья ухожены, а территория, на минуточку, очень большая, что требует большого количества персонала на ее поддержание.»

«We booked two rooms for 7 nights at the Sheraton Cebu Mactan. We are two families traveling together with three young children and a pregnant wife. We were excited for a relaxing vacation, but after just 4 days, we wanted to check out early. The hotel agreed to refund only one room (around 900–1000 USD), but refused to refund the second room. This decision was made even though the hotel is completely full (Chinese New Year, peak season). Our rooms could have been sold to other guests immediately, so there was no financial risk to the hotel. Why We Wanted to Leave Early: 1. Food Issues (Very Important for Muslim Families) The hotel is in an isolated location with no restaurants nearby. The on-site restaurants serve mostly spicy Asian food, often containing pork. As Muslim families with young children, we cannot eat spicy food or pork. This made every meal a struggle. 2. Transportation (A Nightmare) Getting a taxi is extremely difficult. · When we wanted to leave the hotel to go to the city, we often waited over an hour for a taxi. · When we tried to return to the hotel from the city (like Cebu), we waited up to 2 hours because drivers refuse to come to this hotel. · Even within the Mactan area, finding a taxi was not easy. · The hotel offers a transfer service, but it costs 2–3 times more than a regular taxi. For a family, this is not a practical solution. 3. Maintenance Issues On the very first day, we reported that the sink was clogged – water drained very slowly. We were promised it would be fixed. After 3 days, nothing had been done. On day 3, I personally told the General Manager, Mr. Robin Bernard, about the problem. He said: ”No problem, I will solve it.” But even after his promise, nothing happened. Finally, on day 4, housekeeping came to our room. We showed them the problem by running the water. They saw it immediately and called an engineer, who fixed it within 20 minutes. Mr. Bernard's promise meant nothing. The regular staff fixed it. Our Conversation with Management We requested an early checkout. Mr. Ross Bautista genuinely tried to help us. He suggested a possible refund for one room and arranged a meeting with his superior to discuss our case. That meeting was with General Manager Robin Bernard. Here is what happened: · He claimed he ”knew the situation”, but could not explain any details. We had to tell him everything again: about the children, the pregnant wife, the food, the transportation. · Throughout the conversation, he was arrogant and condescending. It felt like he was not listening, just waiting for us to finish. · We explained that the hotel was fully booked (Chinese New Year, peak season), so letting us leave early would not hurt his business. The rooms would be sold again immediately. · His response was shocking. He looked at us and said, word for word: ”You should not think about my business. It's my concern.” Then, one minute later, when we asked for understanding, he said: ”I have to think about my business.” There is no logic. It felt like he just wanted to show his power and punish us for asking. The result? Nothing changed. Ross Bautista tried, but his hands were tied. Robin Bernard simply confirmed his original decision and showed zero empathy. As long as Mr. Robin Bernard is the General Manager, we will never return to this hotel. His arrogance, empty promises, and complete lack of care for families with children and special dietary needs are destroying the reputation of this Sheraton. To other Muslim families or anyone traveling with young children: I strongly recommend choosing a different hotel. Here, your needs will be ignored if the manager does not feel like helping.»

«The place is nice and luxurious. A lot of amenities and a butler too. They gave us a complimentary bottle of wine and chocolates and cookies everyday. The buffet, afternoon tea and cocktail hour was so good too.»

«Stayed for 2 nights with my family — our first time to try the new building/wing — and it truly exceeded our expectations. We were given two adjacent rooms with a common access area, making it feel like we were staying in our own private suite. The rooms were impeccably clean, thoughtfully designed, and very comfortable. The pool view from our rooms was soothing and relaxing, setting the perfect tone for a family getaway. Breakfast at the 12th floor was a delightful experience. We used to dine at Abalone in the OJ Wing during previous stays, but this time was extra special — great variety, excellent food quality, and warm, attentive staff who made the morning even more pleasant. The service throughout the resort was consistently exceptional — from check-in, housekeeping, and dining staff, everyone was courteous, welcoming, and always ready to help. Facilities are well-maintained, and the entire environment truly makes it feel like a premium family vacation destination. Highly recommended for family bonding and leisure. Thank you, JPark, for another memorable stay. We’ll definitely be back soon! 🌟🌟🌟🌟🌟»