Hoteles con Spa en Jilin, China

實話實説，酒店的設施、環境、衞生以及地理位置都不錯，值得給滿分，走路到網紅牆不到一公里，早餐也很豐盛可口，唯一的瑕疵就是服務。首先，定了三個標間，有長者有孩子，麻煩前台給安排三個相鄰的房間方便照顧，結果前台接待臉臭的不行，説已經安排好的房間，告訴其他客人了。行吧，為什麼沒有人提前告訴我給我安排的哪個房間呢？結果安排了不同樓層的房間。不通人情在這家店體現的淋漓盡致。其次，下午四點多到店的，結果告訴我房間還沒有收拾出來，還得等一個小時，那請問我第二天下午四點退房你們同意嗎？果斷聯繫攜程客服後，結果告訴我馬上可以入住了，原因我就不説了，不過這件事得給攜程上大分，以後還會在這個平台訂酒店。

Best choice in Yanji for a family get away! Since the minute we arrived, the delightful smell of the hotel was noticeable. It instantly put a smile on my face and it was there until the moment we were kindly dismissed by our stupendous hostess: 马阅涵, 王帅, 邹梓钰, 朴成俊. These are some of all the highlights that we pay attention and will bring us back to visit again probably more than just one more time: *welcoming *accesible prices *spacious *clean *elegant *soft and calm ambiance *free of smoking odors *Family friendly The staff was always attentive and willing to make our stay a very pleasant experience

一時興起臨時出發去二道，隨手在攜程選了這家高分酒店入住，體驗感直接拉滿，完全超出預期，實在是太滿意了！ 最打動人心的是貼心滿分的服務，工作人員都温和又親切，事事主動問詢、細緻關照。從入住接待、遊玩出行接送，到早餐事宜，全程安排周全細緻，很多我們沒顧及到的小細節，都被提前妥善安排，體驗感特別好。 幸運免費升級房型，獨享私湯，愜意又舒服。酒店的每一處角落都打理得精緻用心，氛圍感十足，處處藏着細膩與誠意。 早餐品類特別豐盛，菜品豐富多樣、口味在線，每一樣都好吃，吃得特別滿足，能感受到工作人員的用心籌備！ 短暫停留雖衹有一日，卻收穫了滿滿的舒適與美好。下次再來二道，一定會再次選擇這裏，也想帶上父母慢下來小住，好好享受悠閑時光，真心安利！

整體服務貼心又專業，不管是入住還是離店都讓人覺得舒服放心，沙發可以充電很方便！！下次來還會首選這家，強烈推薦！ 位置還特別好，離高鐵站特別的近！ 非常推薦，價值非常高，早餐也很豐盛，房間超暖，視野也很好！

Отель расположен неплохо, в номере чисто, ремонт, все принадлежности есть, завтрак нормальный, единственное, что огорчило, это девушка на ресепшене, она злая и не приветливая!!! А так отель отличный!!!

Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them. From Late-Night Arrival to Instant Support Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear. The Heart of Hospitality: Personal Intervention What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions: 1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding. 2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected. 3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation. 4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip. A Testament to Exceptional Service Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience. The Verdict The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care. Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify. Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.

The hotel is very clean but when I was there with my family, there are a lot of constructions ongoing near the hotel and it was raining every single day when we are at Changchun. The hotel staff is very nice and efficient esp when we had only 30 mins to board our train to head to Changbaishan. The hotel staff, Fu Yang, is able to cater for us and understand that we are rushing for time. We managed to board our train successfully thanks to Ms Fu Yang. The breakfast options were rather limited. There was a signage saying that we could have how we wanted our eggs. We requested for the chef to cook it; the chef booked for us unwillingly and gave us an attitude. From the previous guest reviews, there are many positive reviews with regards to the buffet hence we decided to pay for the breakfast buffet. Overall, we will still stay in the same hotel if we visit Changchun once again. :) Side note, the train station was rather far away from the hotel. However, DiDi works fine too.

I recently stayed at this hotel and was thoroughly impressed by the experience. The location is perfect for travelers who need easy access to Changbaishan Railway Station, and the park right across the street provides a lovely place for a relaxing stroll. However, the most memorable part of my stay was the outstanding service I received from the moment I checked in. Chen Yuanyuan (陈园园), the hotel staff, was an absolute delight. She is always smiling, polite, and going above and beyond to ensure our stay was comfortable. From the beginning, she warmly escorted us to our room and took the time to explain all the hotel amenities in detail. Her thoughtfulness did not stop there. She proactively connected with me on WeChat to ensure quick responses to any requests we had. The next morning, she personally reminded us about breakfast and even offered to come to our room to guide us to the restaurant. Her dedication was evident as she stayed until we were seated comfortably in the buffet area. Even after checkout, her exceptional service continued. She presented us with lovely hotel gifts and waited with us until our taxi arrived, ensuring a smooth departure. Chen Yuanyuan’s service attitude is truly commendable. Her attentiveness, warmth, and professionalism set a high standard for hospitality. She is undoubtedly a role model for her peers and a huge asset to the hotel. This experience reinforced my belief that service in China is truly excellent, and it’s because of staff like her that I will definitely return to this hotel on my next trip to Changbaishan in a different season. Thank you for such a wonderful stay! 我最近入住这家酒店，整体体验令人印象深刻。酒店地理位置极佳，对于需要方便前往长白山火车站的旅客来说十分理想，而且马路对面的公园也为散步放松提供了惬意的去处。然而，最让我难忘的是从入住那一刻起就享受到的超赞服务。酒店员工陈园园绝对是一大亮点。她总是面带微笑、彬彬有礼，并且不遗余力地确保我们住得舒适。从入住开始，她就热情地将我们带到房间，并详细介绍了酒店的所有设施。她的周到远不止于此，还主动添加了我的微信，以便能更及时地响应我们的需求。第二天早晨，她特意提醒我们用早餐，甚至主动提出到房间来带领我们去餐厅。她的细致入微体现在每一个细节中，直到我们在自助餐厅安顿好座位后她才离开。即使在退房后，她的卓越服务仍未停止。她贴心地准备了酒店的纪念礼物送给我们，并一直陪我们等候出租车，确保我们顺利离开。陈园园的服务态度令人由衷赞叹。她的细心、热情和专业为酒店服务树立了高标准。她无疑是同事们的榜样，也是酒店的宝贵财富。这次经历让我更加确信中国的服务水平确实一流，而正因为有像她这样的员工，我一定会再次选择这家酒店，期待在不同季节重返长白山。感谢你们带来如此美好的入住体验！

Las habitaciones son muy decentes, limpias, calientes, cómodas. Elija este hotel para quedarse por dos noches mientras usted fue a comprar en Hunchun. El desayuno es modesto pero el desayuno es suficiente. Situado no en el centro, sino en la nueva zona de la ciudad, moderna. El hotel está en el cuarto piso, pero no ha sido, no ha sido el momento. Me gusta el hotel.

The staff were very kind and we were impressed by their sincere attitude toward the guests. We booked the Gyegok trekking through Trip.com, but as foreigners, we had trouble communicating with the trekking company. The manager helped us, and we had a wonderful time that will remain a pleasant memory. If we have the chance to come to Changbai Mountain again, we would definitely choose this hotel. The rooms are spacious, clean, and well-maintained. We are truly grateful for the warm hearts of all the staff. Also, grilling skewers and enjoying a glass of soju in the hotel parking lot was an unforgettable delight.