Hoteles con piscina en Bengala Occidental, India

Excellent services although felt that some mosquitoes were there. Otherwise it was a good stay. Breakfast was awesome and staff is super friendly and helpful. All together highly recommended to stay.

Hotel was clean and beautiful. Staff was friendly and helpful. Ms. Kusum was very kind and professional and even changed the room according to our need. Breakfast was with good spread as usual for JW standards. Only setback, too many guests. Crowded during breakfast and lobbies were filled with people due to weddings and events. Otherwise service, amenities and pool areas were all lovely. Satisfied, No regrets

La habitación era limpia, cómoda y tranquila, lo que facilitaba la relajación después del trabajo. El hotel está muy bien situado, y el servicio general supera mis expectativas.

Elegant and luxurious hotel located in a beautifully renovated palace of royal family of Kolkata. Our room was very spacious, beautifully furnished with old, wooden furniture. The huge bathroom and all floors are made of marble. The hotel is located in multiple buildings of the palace complex. Delicious breakfast can be eaten outside in shaded patio or inside in air conditioned restaurant. Every evening there is a live show of folk dance performers. One of the best hotels I have ever stayed at.

Dear Trip.com Team, I recently completed my stay at Fairfield by Marriott Kolkata, booked through your platform. While the booking process and stay experience were satisfactory, I would like to highlight a concerning pricing discrepancy. The rate quoted on Trip.com was approximately 40% higher than the price offered directly by the hotel for the same room category and stay dates. This difference is significant, and frankly unexpected, especially considering that I am a Diamond member with your platform. As a valued member, I expect Trip.com to provide competitive or preferential rates, not higher than what the property itself offers. I request a review of this pricing inconsistency and an explanation of how such a large variation occurred. I appreciate your attention to this matter and look forward to your response and a resolution that ensures better transparency and fairness in pricing for loyal customers. Kind regards, Ratish Agrawal

Hospitality was excellent. All the staff were very courteous, which is really commendable as now a days hotel staff are usually found to be inefficient.

We booked a night here at the Holiday Inn Kolkata hotel. I have stayed in Holiday Inn chennai as well. However, the standards of cleanliness and amenities and the room, the bathroom fittings and floor were low and some areas felt unsanitized as well. The floor in the room also lacked cleanliness. They also had a torn bedsheet on our bed which I asked them to remove and they very quickly and diligently changed it. However, I was disappointed since the finishing checks if the room is in good condition for the next guest needs improvement. The walls lacked lustre. And we paid approximately 62 EUR. Maybe they need to check the standards of other Holiday Inns like in Chennai. Food that we ordered was nice. 10/10 on that. But somehow the brand that Holiday Inn is and that we experienced in Kolkata was a huge mismatch. I hope they look into all this.

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Here’s a professional feedback message you can use: Feedback Regarding Restaurant Discount Offer I would like to express my disappointment regarding the 10% restaurant discount that was advertised by the hotel. During our stay, we were informed that guests were entitled to a 10% discount on food purchases in the restaurant. However, upon checkout, the discount was denied and not applied to our bill. This was frustrating because we relied on the information provided by the hotel when making our dining decisions. If there are specific terms and conditions that limit the offer, these should be clearly communicated to guests in advance to avoid misunderstandings. I hope the hotel can improve its communication regarding promotional offers and ensure that guests receive the benefits that were promised. Clear and consistent information is important for maintaining guest trust and satisfaction.

hotel cleanliness and location is ok. only 30 to 40 mins from airport and maybe 50 to 60mins during peak hours. The room is comfortable and clean. The food (in room dining) is big portion and solo traveller cannnot order too many dishes. The reception counter is slow in serving the guests. Always seems to be multi-tasking. I.e. cannot concentrate and handle one guest at a time, while other guests just cut in and then he/she will have attention diverted. Coffeshop (place where we have breakfast) service is ok in the morning. Mainly because it is buffet. However, if lunch time 3 to 4pm, their staff is slow in responding and waiting for food and bill is very long. Their chinese resturant always seems to be closed. So within my days of stay, i visited twice and i was told it is closed. I dont use their facilities.