The hotel looks very nice from the outside, and I must say the interior design of both the lobby and rooms is also quite okay. However, I feel the service could be improved.
I understand that the main restaurant is currently under renovation and a temporary dining area has been set up, but it seems there wasn’t enough planning to accommodate guest demand during this period. The temporary restaurant is too small to cater to the number of guests, and I personally experienced a situation where I had to wait around 10 minutes for a table, with no staff approaching or offering assistance.
Overall, the hotel itself is pleasant and well-designed, but I hope the management can focus more on improving service quality and having a proper contingency plan during renovations.
Hoteles en SarawakUn 100 % de los viajeros escogen esta zona
UUsuario anónimo2025.07.13
I was able to check in early, which was super convenient. The staff were friendly and helpful. The room was clean, neat, and very comfortable — really satisfied with the stay! The location was also great, easy access to food and nearby places. Overall, definitely recommended!
Love the hotel. It’s situated outside the central city, which is nice. Room was spacious, with bathtub and shower, toilet with bidet. Overall loved our stay. Breakfast was average though.
Muy bonito hotel. El personal es útil y amable. Si necesita un lugar tranquilo para permanecer, este hotel es perfecto. Un poco lejos del centro de la ciudad, 10-15 minutos a pie al mercado nocturno.
I really enjoyed my stay at Sheraton Kuching. The room was spacious, clean, and comfortable - a perfect place to relax after a day out. The staff were warm and welcoming, which made the experience even better. I’d be happy to stay here again on my next trip to Kuching.
Hoteles en SarawakUn 100 % de los viajeros escogen esta zona
UUsuario anónimo2024.02.25
habitación con vista al río. la ubicación es increíble. A poca distancia del paseo marítimo de Kuching. La habitación es modesta y bastante sencilla: decoraciones y muebles sencillos y simplemente aburridos. Decir que el lugar es un hotel de cinco estrellas es una exageración. decepcionado con el aire acondicionado, incapaz de enfriar la habitación al nivel deseable. Las comodidades proporcionadas no son adecuadas para una habitación familiar.
Aquí está la Plaza de Waterfront y el Riverfront. El hotel está limpio y es espacioso. Gracias a la gestión y al personal por su servicio atento, amigable y excelente.
Friendly staffs, good location, beach is clean & easily accessible. Parking in front of hotel is limited and have to booked ahead based on availability but not a problem as they have buggy service
Hoteles en SarawakUn 100 % de los viajeros escogen esta zona
UUsuario anónimo2025.11.22
I had a truly pleasant experience staying at the Grand Margherita Hotel in Kuching. The location is excellent—right by the waterfront—making it very convenient for sightseeing, relaxing walks, and exploring nearby attractions and eateries.
The room was comfortable, clean, and well-maintained, providing a relaxing environment throughout my stay. The staff were friendly, professional, and always ready to help, which made the whole experience even better.
Breakfast had a good selection, with both local and international options, and the dining area was comfortable and spacious. Facilities like the pool and common areas were also well-kept and enjoyable.
Overall, Grand Margherita Hotel offers great comfort, good service, and an ideal location. I would definitely recommend it to anyone visiting Kuching, whether for leisure or business.
Muy bueno
442 valoraciones
8.6/10
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9.0/10
Fabuloso
UUsuario anónimoI don't know how many times I have booked this hotel but as always the service is so good, the amenities almost complete it's just that toothbrush usually given 2 but this time the toothbrush has 1 only but luckily the staff give another toothbrush when I ask for it 😊
UUsuario invitadoThe hotel was under major renovation during my stay, so the first day check-in was at level 21. It was a bit confusing at first since my Grab driver dropped me at the side entrance, I had to go through the mall, carry my heavy luggage up one flight of stairs, and then take the lift to level 21.
By the next day, the new main lobby was open, and I must say it looks very modern and welcoming! There was still a slight smell lingering and, strangely, quite a lot of flies around, but overall it’s a big improvement.
The room itself felt a little old and dated. The corridor had a mild moldy smell, and while the room was generally clean, there was some dust in the corners. Hopefully, room renovations will follow soon.
The real highlight of this hotel is the staff. Every single person I encountered was attentive, helpful, and easygoing, just like the wonderful local people I met in Kuching. With updated rooms to match their excellent service, this place would be perfect.
JJenny CynthiaFriendly staffs, good location, beach is clean & easily accessible. Parking in front of hotel is limited and have to booked ahead based on availability but not a problem as they have buggy service
UUsuario anónimoI had a pleasant stay at the Pullman Hotel. The cleanliness was excellent — everything looked spotless and well maintained. The furniture was stylish and comfortable, adding a nice touch of luxury to the room. However, I found the pillow not very comfy for my liking. Other than that, it was a great experience overall.
CChongJasonThe resort is too old which need to have a major renovation. It has been there for more than 30 years without now any upgrade. Most facilities are old and run down.
The Hilltop room is too far from the beach which is not convinence for senior people.
Breakfast buffet is over charged and not value for money but their service is quite good and friendly especially two ladies work at Egg/noodle section. Should offer ala carte for those not wish to have buffet.
Not much activities at the resort apart from enjoy the beach view.
GGOH KARLMAY RITAGood for a business trip! Good price, clean room, and breakfast is basic but has everything you need (pictures attached!!)!! Not to forget their friendly staff also~~ Is my current first choice in Kuching!
AAndhy PutraGood place to stay for those who are in budget… The Hotel is quite comfortable and offered free breakfast is great deals too… The internet connection is great… Highly recommended…
JJohana binti JohariRoom with sea view was absolutely perfect. The panoramic ocean view from our room were breathtaking, green, fresh. The staff went above and beyond to ensure our every need was met. Very calm pool to swim. Private beach access was ideal for relaxing vacation.
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