Hoteles con Wifi en West Midlands, Reino Unido

I stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.

Quedé muy satisfecho con mi estancia. La habitación estaba limpia y ordenada. La ubicación es muy buena. El Hospital de la Amistad China-Japón está justo al lado. muy bien. Muy apoyador

Sí, está muy desgastado y anticuado, pero tiene un encanto retro de los años 70 y ofrece una muy buena relación calidad-precio. La recepción fue educada y profesional, pero podría haber sido más solidaria. Tuvimos un problema ya que nuestro sitio de reserva de hotel no había pagado el hotel. La recepcionista nos pide que les llamemos por teléfono para solucionar el problema. En mejores hoteles, la recepción se habría ofrecido a proporcionar este servicio. ¿Falta de formación? La ubicación es excelente al estar en el centro de la ciudad, frente a la estación de autobuses y al museo del transporte. Las vistas de las ruinas antiguas al fondo y las nuevas en primer plano, entre otros edificios antiguos y contemporáneos, son maravillosas desde las habitaciones en la parte trasera del hotel. El balcón que tienen algunas de las habitaciones de la parte trasera sería un lugar muy agradable para relajarse cuando hace buen tiempo. Las camas son muy grandes y bastante cómodas, con cuentas limpias. La alfombra de nuestra habitación era nueva y otras estaban siendo reemplazadas mientras estábamos allí. El estado de la decoración era adecuado y estaba listo para una renovación. Sin embargo, por el precio y la ubicación, era aceptable. El desayuno, que estaba incluido, fue una agradable sorpresa. La sala de desayuno buffet tenía un ambiente acogedor, había una buena selección de cereales, frutas en conserva y yogur. El desayuno inglés completo estaba muy bien preparado y con ingredientes de buena calidad. El té y el café también eran de buena calidad. El servicio fue profesional y eficiente, con el claro objetivo de brindar a sus clientes un comienzo muy agradable del día.

La ubicación del hotel es grande. Caminar a Bullring y la mayoría de las tiendas y restaurantes. Pero el parque de coches es un poco de paseo a través de una zona no tan agradable. Además, el parque de coches más cercano no es 24 horas. Así que una noche después de una cena que terminó tarde, me perdí el tiempo de cierre del parque de coches y tuve que estacionar en el parque de coches que está más lejos. Para limpieza, la habitación es generalmente limpia. Pero las toallas de baño no estaban limpias. De las 6 noches que me quedé allí, 3 noches tuve que pedir toallas de reemplazo porque las nuevas toallas colocadas en mi habitación tienen diferentes tinturas en ellas.

Great location, very close to Birmingham New Street station and Chinatown. Cozy lobby. Good English breakfast. The imperfect is the room still wasn't ready after 3.15pm. luckily not long wait.

The front desk helped me pay on card for early check-in when I only had cash! The room was comfortable enough, but I didn’t realize until after the first night that the room did not have aircon. One odd thing, the body wash was setup next to the sink instead of in the shower haha. Otherwise, it was a lovely stay!

We enjoyed are stay , breakfast was included and had a lot of choice and was delicious, also I want to say a massive thank you to Leanne !!!! This lady is such a great person , she really went above and beyond for myself and my Aunti, my Aunti is disabled and had left her crutch on our train from Preston , on arrival we asked if there was anywhere we could buy a replacement but the shop was closed due to it being Sunday , this lady went to her house after her shift and gave us her late husbands walking still to lend for our stay!!  I just want to let this hotel chain know what an amazing and beautiful person they have as an employee.  Thank you once again Leanne .  And we will definitely be back in future .

Hotel was nice, facilities are fine and in line with what you might expect at the price point. Breakfast can be included in the booking and there was a good selection. There's a restaurant and bar available in the evening too.

Decent sized room. Reasonably clean. Has an indoor swimming pool, which is really nice. Location is not near the city center. Overall, a good stay.

I recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay. Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving. I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning. Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead. Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable. Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating. As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable. What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit. I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations. Kind regards, Karolina