107 Comentarios
Teaneck Marriott at Glenpointe
Teaneck|A 1.72km de la The Cottage Bar
WE booked over 40 rooms for our daughters wedding. Included as part of our booking was courtesy cards for breakfast for our guests. The cards were not ready and we were concerned since it would be more difficult to resolve the issue once the guests started arriving. We had the misfortune of dealing with an incompetent unknowledgeable clerk who gives a bad name to customer service. Her name is Deborah but she may as well be named Karen. We asked for assistance in resolving the issue and her response from training was ”calm down and relax. I feel like you are ganging up on me.” I would recommend the hotel keeping this staff member as far away from the public as possible as she is a complete embarassment to the brand. The only reason we did not give one star review in this case was because the manager on duty Ron personally intervened and resolved the issue. It is regrettable that Ron was a one man show with incompetent staff members like Deborah on site. As soon as you walk in and see Deborah at the check in area, do what I should have done, which is to get back in the car and go to a friendly hotel.
Fabuloso
110 Comentarios