Hoteles de 5 estrellas en Hakone

Vivo con mi familia. Hay un niño de un año que está muy feliz de usar un pequeño yukata para el niño ^ _ ^ Las habitaciones son muy bonitas y la vista desde la terraza es genial. El baño al aire libre de la habitación también es muy cómodo. La consideración por los niños y el servicio al cliente del personal son excelentes, así que realmente quiero volver.

Haha a very pleasant stay here. Staff had extremely good service, private hot tub was why we chose this hotel. Food served was delicious too. The room is pricey but also comes with a few free gifts & some free drinks and snacks.

A este precio, es difícil estar insatisfecho. Si no estás satisfecho, realmente necesitas darle una revisión seria. Está a diez minutos en coche del lugar pintoresco de Owakudani. Está muy cerca. Si realmente te gusta, debes reservar con anticipación. Te recomiendo una habitación con baño privado. No es necesario compartirlo. Puedes conseguirlo directamente en la habitación. En términos generales, solo hay unas pocas fuentes termales privadas como esta y son muy populares. mejor si hace una reserva en este hotel, debe reservar el desayuno y la cena juntos. Por la noche, podrán sumergirse en las aguas termales, comer cocina Kaiseki durante dos horas y luego regresar a la habitación. Y asegúrate de llegar antes de las seis cuando pidas la cena. Las seis y media es la última comida en su casa. Si no está disponible, se acabará. Después de todo, se necesitan dos horas para comer. El desayuno es un menú fijo, pero es súper rico y tiene comida japonesa. Puedes elegir entre estilo occidental y occidental. Si vienes con tus hijos, te recomendamos el estilo japonés. Debes probar esta más rica. La sala privada de aguas termales donde te alojas tiene capacidad para cuatro personas. ¡Es más adecuada para familias y parejas! Todas las bebidas en la habitación son gratis🆓haz lo que quieras

Stayed here as family with 2 children. 1 room in mountain view. Con: No gym, no convenience store, no business center, about 15 mins walk to Gora station (hilly), no vending machine, no kids playground, Pro: Clean, there is shuttle bus available up to 7.30 Prolly ok to stay for 2 nights but more than that just plain boring and boring. Breakfast is not that fantastic as you pay 25£/person, but it was ok but i will skip it as an advice. There is Onsen, but didnt try as i dont really fancy bath with bunch of strangers. Some staff are helpful but most junior female staffs need more training. Overall we wont come back or recommend. We booked mountain view but overlooking the staff housing so quite disappointing Hope your business successful. Thank you

As a Korean family living in the United States, we stayed here as a family of four with our two young children (40 months and 21 months old), and overall, we had a truly memorable experience. We booked through Trip.com, and because there were no clearly stated child occupancy policies during booking, we reserved the room as 3 adults. This later created some confusion during check-in, which I will mention below, but aside from that, nearly everything about this hotel was exceptional. First, the positives: The breakfast was outstanding—worthy of its Michelin Guide 2025 recognition. Every meal was beautifully prepared, thoughtful, and delicious. We chose a traditional Japanese-style room with tatami flooring, and for our family with young children, it was perfect. Being able to remove our shoes and comfortably live on the floor felt especially natural and relaxing as Asians, and parents with little children will understand how convenient and comfortable this setup is. The location is also excellent—within walking distance from Gora Station, where the mountain railway arrives. Even with two small children, the walk was very manageable. The onsen experience was wonderful, and the guest lounge available from morning until 10 PM was another highlight that made the stay feel luxurious and comfortable. The dining area itself deserves special praise. Enjoying breakfast and dinner while overlooking the beautiful inner garden pond was peaceful and elegant, and the restaurant service team was abundant, attentive, warm, and professional. It truly felt like top-class hospitality. Now, one disappointment: During check-in, one female staff member wearing a headscarf made several comments that felt unnecessarily cold and transactional. Because we booked as 3 adults, she repeatedly explained that our children could be accommodated because of that booking choice—as if we were receiving an exception—despite there being no clearly stated child policy during reservation. She also explained that only 3 adult yukata/lounge outfits had been prepared in the room because we booked for 3 adults, and said we could request children's clothing “if needed.” When I asked when we should request them, she simply repeated that we could ask when necessary. At that point, a more thoughtful hospitality approach would have been something simple like: “I see you have two young children—would you like us to prepare children’s outfits now?” That small difference would have reflected genuine care. At check-out, I again observed behavior that felt uncomfortable. A trainee staff member was assisting us, and when the trainee forgot to request identification, the same staff member visibly frowned and corrected the trainee in front of us. It felt unnecessarily tense and unprofessional in front of guests. What stood out was that every other staff member we encountered was warm, polite, smiling, and genuinely welcoming. They bowed, greeted us kindly, and made us feel respected. Only this one staff member felt noticeably different—cold enough that we were left wondering whether it was discomfort toward children, cultural bias, or simply a personal attitude issue. I travel frequently internationally for business in a senior executive role, and this was the first time I experienced service that felt this distinctly uncomfortable from a luxury hospitality employee. That said, I want to emphasize: everyone else at the hotel was wonderful, and the property itself is beautiful, peaceful, elegant, and family-friendly. We would gladly return—but I hope the warmth shown by the rest of the team becomes the standard reflected consistently by every member of staff.

The place looks like the pictures. It’s about 20 mins away by bus from the hakoneyumoto station. We used the baggage delivery service at the train station (1000 yen per piece for regular size baggage) and when we checked in, our bags were in the room already. The staff is very nice and helpful. We’re thankful for the shuttle to the nearby bus station. The food is great. The onsen is very relaxing. We had a great time at this place. Definitely will stay again when I visit Hakone.

住了gen fufu 這家酒店是箱根最後一間 還好是最後一間 因為這裏距離箱根景點實在是有點遠 雖然衹有10公里 但是箱根交通不方便 酒店位置在半山腰上 床有點太軟了 衞生間比較悶 因為沒有通風 泡池的温度又高 整個衞生間牆上都是水珠 整體來説如果這家酒店位置如果市中心的話 還可以考慮 早餐是西式 但是味道很一般 晚餐雖然是一星米其林但還是有一點點失望的 旁邊唯一的經典就是蘆葦盪和箱根本湯小鎮 第一次來箱根的朋友還是住強羅附近吧

Nice service! English level of the staff is good. The western meal is good, especially the soup. The hot spring is good and I felt good with the skin. I left on the Valentine’s Day, I received a gift of a chocolate biscuit from the front reception of the hotel. I hope I will visit the hotel again.

酒店服務很好，房間整潔，食物質素很高。8時後在大堂提供飲品包括紅白酒、清酒及零食。房間所有飲品和啫喱也是免費的。還有提供望遠鏡，在漆黑的夜空可以看到星星，非常貼心。 在箱根入住三間不同温泉酒店，玄源泉茶寮是第二天入住，離開的時候，可以專車送你到箱根行程附近的景點，服務很好，到入住第三間位於箱根湯本的酒店是發現自己遺下介指在玄源泉茶寮，立即找接待處通知，原來他們下午已經電郵通知我，只是我沒有看電郵。確認介指在玄後，我打算第2天搭45分鐘車程回酒店取回，但他們知道我還在箱根，當晚派人把介指送回給我，令我非常感謝，也感到很抱歉，有機會再到箱根，我一定再次入住玄源泉茶寮。

¡Absolutamente fantástico! Ha sido el ryokan con onsen que más me ha gustado de este viaje a Japón. La calidad del agua del onsen es indiscutible; se podían ver muchas partículas de azufre flotando y, después del baño, sentí mi piel mucho mejor. El servicio del hotel también fue magnífico; es un lugar con mucha historia y cuenta con muchas colecciones propias. ¡Lo recomiendo con los ojos cerrados!