Hoteles con spa en Taipéi

Booked this hotel as we were in Taipei for concerts, and the location was super convenient. It’s about a 10–15 minute walk to Taipei Dome, which made it easy to take a nice, leisurely walk back after the concert instead of squeezing onto the crowded metro with everyone else. The nearest metro is City Hall Station (Exit 3), about a 5-minute walk from the hotel. There are plenty of shopping malls around the area, and during mall operating hours, you can even walk to the hotel via sheltered walkways, which was really convenient. The hotel provides 4 bottles of water daily, and you can ask for more if needed. Due to Taiwan’s environmental regulations, toothbrush and toothpaste aren’t provided, but you can purchase a dental kit at the front desk for NT$50. The hotel uses Aromatherapy Associates toiletries (shampoo, conditioner, body wash, and body lotion) and they all smelled amazing! The hotel also accepts parcels on your behalf and delivers them to your room, which was a really thoughtful and much-appreciated touch.

Disfruté muchísimo de mi primera estancia en el Hotel Regent. Mi hija menor y yo hicimos un viaje relajante juntas. El diseño del hotel era sofisticado y elegante, con un ambiente limpio y confortable, perfecto para descansar. La ropa de cama era especialmente cómoda y limpia, lo que nos permitió relajarnos por completo, a pesar del cansancio. No teníamos planes ni horarios; simplemente queríamos descansar y dormir. Agradecí especialmente el excelente y variado servicio de habitaciones del Hotel Regent. Incluso a altas horas de la noche, podíamos pedir comida sin tener que salir a comprar nada. Gracias por el servicio gratuito de consigna de equipaje, que nos ahorró la molestia de cargar con nuestras maletas. ¡Espero poder quedarme más tiempo la próxima vez para disfrutar plenamente de las instalaciones y servicios del hotel!

Excelentes servicios, un hotel limpio y un personal generalmente cálido y amable. Sin embargo, estábamos celebrando el cumpleaños de mi esposo y nos recibieron bien, pero nada especial considerando que pagamos por un tratamiento especial de nivel ejecutivo. El desayuno tenía muchas opciones, pero algunas limitaciones para quienes son veganos y desean opciones más saludables. El personal carece de la atención que se merece un 5 estrellas, y también de una actitud de ”se puede hacer” para atender las peticiones de los huéspedes, especialmente cuando son tan simples. Por ejemplo, pregunté varias veces durante el desayuno y en el salón si podían servirme sandía (porque vi que tenían sandía recién cortada y almacenada en el refrigerador), pero todo el personal dijo que no repetidamente. Me sentí ridículo viendo esa sandía allí tirada y yo sentada, tan decepcionada día tras día, con antojo y sin poder conseguirla, así que fui al centro comercial de enfrente y me la comí allí. En realidad, no fue una experiencia de cinco estrellas. Aparte de un excelente spa y gimnasio, nos fuimos bastante decepcionados :(

Un hotel muy bien cuidado, limpio y en buen estado. Está cerca de un mercado nocturno y hay muchos otros restaurantes cerca. La habitación era espaciosa; me alojé en una habitación con dos camas individuales, pero las camas eran más bien de matrimonio. Pedí que me juntaran las camas, pero debido a la distribución de la habitación, no pudieron. Había ducha y bañera. La azotea también tiene unas vistas estupendas de Taipéi, el edificio Taipei 101, el aeropuerto de SongShan y las montañas a lo lejos. También me dieron dos manzanas de bienvenida. El hotel podría mejorar algunas cosas (por ejemplo, lavabos e inodoros automáticos); por lo demás, una estancia corta muy agradable.

I am extremely satisfied with my overall experience at Hotel Royal Beitou. The hotel’s location is superb, conveniently close to the train station and various tourist attractions, making it an ideal choice for travelers. The pricing is also very reasonable, offering great value for the quality of service and amenities provided. The room was spotless and well-maintained, equipped with a wide range of facilities and amenities that catered to all my needs. The in-room toiletries, especially the shower products, were of high quality and a pleasure to use. I also appreciated the thoughtful additions such as scented candles, a sound system, a dehumidifier, and unique snacks and beverages. The only minor issue was that the TV’s internet connection was down, which prevented me from watching any programs. The service provided by the hotel staff was exceptional. They were friendly, professional, and attentive, ensuring that every aspect of my stay was comfortable and enjoyable. Upon check-in, they took the time to introduce all the room facilities in detail, which was very helpful. The breakfast offered by the hotel was delicious, with a wide variety of options to choose from, catering to different tastes and preferences. Overall, my stay at Hotel Royal Beitou was a delightful experience, thanks to its prime location, well-appointed rooms, and outstanding service. I would highly recommend this hotel to friends and would definitely consider staying here again on my next trip to Beitou for hot spring relaxation.

Simply stunning, the hotel from the outside to the inside was flawless. They had upgraded us to the deluxe skyline room with a Taipei 101 view due to us celebrating a special occasion and had provided very special amenities. This service was flawless and the check-in and checkout process was so seamless. Breakfast is largely à la carte with a small buffet selection and very high-quality dishes. There is also a living room which is open to all in house guests which has various snacks and activities. Capella is a luxury brand that not only offers luxury service but also allows you to indulge in the local culture There was not a single thing that I would fault from this hotel.

We love the location of JR Metropolitan hotel. It is in a quiet business district very close to two lines on the MRT. There is a small non-touristy night market 5mins away on foot. A great breakfast place also 5mins away on foot. The facilities (hot /cold tub) are great. The room is very comfortable and clean. The service is also very good. Highly recommend.

Good view, but far from the city, hard to find local restaurants around, the closet making sound when u move and the shower door also cannot close properly. The service is 100/100

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Realmente excelente, una relación calidad-precio inmejorable. El servicio es atento y amable. En recepción tienen fundas desechables para la bañera, lo cual me pareció genial. Quedé muy satisfecho y definitivamente reservaré de nuevo, además de recomendarlo a mis amigos y familiares.