Hoteles de 5 estrellas en Taipéi

El hotel está muy bien situado en el centro de la ciudad, y el hotel está muy bien situado en el centro de la ciudad.

Booked this hotel as we were in Taipei for concerts, and the location was super convenient. It’s about a 10–15 minute walk to Taipei Dome, which made it easy to take a nice, leisurely walk back after the concert instead of squeezing onto the crowded metro with everyone else. The nearest metro is City Hall Station (Exit 3), about a 5-minute walk from the hotel. There are plenty of shopping malls around the area, and during mall operating hours, you can even walk to the hotel via sheltered walkways, which was really convenient. The hotel provides 4 bottles of water daily, and you can ask for more if needed. Due to Taiwan’s environmental regulations, toothbrush and toothpaste aren’t provided, but you can purchase a dental kit at the front desk for NT$50. The hotel uses Aromatherapy Associates toiletries (shampoo, conditioner, body wash, and body lotion) and they all smelled amazing! The hotel also accepts parcels on your behalf and delivers them to your room, which was a really thoughtful and much-appreciated touch.

Excelente ubicación si vas a una feria comercial, está justo al lado, a unos 3 minutos a pie. El recién inaugurado Lalaport también está justo enfrente. Habitación enorme, cama y bañera. El desayuno era abundante y de buena calidad. Volveré si asisto a una feria comercial.

En general, una estancia muy agradable en una habitación del Horizon Club. El servicio en el salón del Horizon Club, en particular, fue excelente en todo momento: Joyce, Beatrice y Anita, las encantadoras chicas que se aseguraron de que cada visita al salón fuera un placer. Los desayunos, el té de la tarde y las horas felices de cortesía en el Horizon Club le dieron un valor añadido a la estancia. ¡Excelentes vistas del Taipei 101 desde la habitación! (Imagen adjunta).

I am extremely satisfied with my overall experience at Hotel Royal Beitou. The hotel’s location is superb, conveniently close to the train station and various tourist attractions, making it an ideal choice for travelers. The pricing is also very reasonable, offering great value for the quality of service and amenities provided. The room was spotless and well-maintained, equipped with a wide range of facilities and amenities that catered to all my needs. The in-room toiletries, especially the shower products, were of high quality and a pleasure to use. I also appreciated the thoughtful additions such as scented candles, a sound system, a dehumidifier, and unique snacks and beverages. The only minor issue was that the TV’s internet connection was down, which prevented me from watching any programs. The service provided by the hotel staff was exceptional. They were friendly, professional, and attentive, ensuring that every aspect of my stay was comfortable and enjoyable. Upon check-in, they took the time to introduce all the room facilities in detail, which was very helpful. The breakfast offered by the hotel was delicious, with a wide variety of options to choose from, catering to different tastes and preferences. Overall, my stay at Hotel Royal Beitou was a delightful experience, thanks to its prime location, well-appointed rooms, and outstanding service. I would highly recommend this hotel to friends and would definitely consider staying here again on my next trip to Beitou for hot spring relaxation.

Excellent and very friendly service throughout my entire stay from doorman to concierge to front desk to housekeeping to restaurant to gym. Great location next to Shandao temple MRT and within walking distance to Taipei station, nice restaurants, cafes and the famed Fuhang soy milk. I also enjoyed the excellent lunch buffer at the hotel restaurant Kitchen 12 at incredibly reasonable price. But please note that Marriott Bonvoy platinum elite or higher tier members do not receive the usual executive lounge access or free breakfast if you book via Trip.com (you need to book directly with Marriott to enjoy the benefits).

Great breakfast, like many other guests have commented, not a huge variety but they have all the necessary ingredients for a filling breakfast buffet and all food taste good! Swimming pool and gym are both comfortable and huge The only problem is it isn’t too close to the metro but I come here for business trip so it’s fine for me

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Excellent guest service from the front desk and bellhop. The room was old but it was well maintained and very clean. Location was superb as it was close to a 7-eleven convenience store, Sogo department store and the subway. Different buses also go by this hotel.

Overall great experience at Eclat Taipei The good: - great service and attitude, free welcome drink, friendly staff, decent breakfast, mini bar with actual stuff in it for free - central location - great value for money Could be improved: - no usb sockets - an iron and board in the room would be useful for business travelers - room is a bit small Overall enjoyed my stay (for business) and will stay here again