Hoteles balneario en Taipéi

Decided to take a little break with my wife for a quick one night stay in Taipei, to visit Beitou famous for its onsen. We ended up choosing to stay at the Grand View Resort and it was a really pleasant stay. The hotel staff is really friendly and provides impeccable service. Will definitely return!

El servicio fue pésimo. Reservé este hotel con dos comidas. Para la cena, nos dijeron que no podíamos pedir el menú caro, así que pedimos según lo recomendado. Las ostras no estaban muy frescas y la sopa estaba muy licuada y sin sabor. No disfrutamos mucho de la comida, y al terminar, nos dieron la cuenta con un cargo adicional. Le pregunté a la señora a qué se debía ese cargo adicional, y al principio ni siquiera supo qué era lo que pasaba. Luego llamó a otra señora mayor, quien regresó y nos explicó: ”Este menú que pediste no estaba incluido en tu plan de comidas. Pero no importa, es culpa nuestra, no te cobraremos. Aceptaremos los cargos adicionales”. Sentí que no nos estaban dando algo ni prestando servicios con generosidad. Fue muy incómodo. Y el chico que trabaja en el spa del segundo piso fue muy grosero. ¿Cheng? ¿Chen? Fue muy grosero y nada agradable. Además, para el spa exterior (¿piscina?), sé que muchos otros hoteles permiten usar gorro de ducha, pero me dijeron que comprara uno de natación. Eran tan estrictos que, aunque llevábamos traje de baño, no pudimos usar el spa exterior (¿piscina?). Pagué casi 600 $ y este hotel no merece tanto. No lo recomiendo jamás.

This is my first time staying in 北投 and I really enjoyed my 3 night stay here. First of all, location is excellent, just across the road from a MTR station, it's easy to go anywhere. The room is huge and well layout. The bed and pillows are very comfortable. The air refresher scent in the room is very nice. There is a small balcony that you can go out to. The highlight of the room is the bathroom with the big bath tub that can accommodate more than 2 ppl with no issue. Love the 硫磺温泉水。Love the breakfast. You don't need a lot of food... just good food, don't have to be aplenty. Love the public onsen on the 12th floor. I will stay here again.

El servicio, la comida, la bañera de aguas termales eran excelentes y el personal era muy atento. Lo único que desearía haber sido mejor son los enchufes a los que enchufar mi teléfono. No pudimos encontrar uno en el dormitorio / dormitorio (tatami japonés). Así que asegúrese de llevar un cargador portátil si no quiere estar lejos de su teléfono. Otro consejo sería más placentero si proporcionaran una mascarilla y ropa para dormir. La razón por la que sugeriría esto es porque otro hotel de la competencia de ellos proporcionó artículos de tocador muy considerados para las damas y creo que fue una ENORME ventaja para mí considerando que gastamos mucho dinero por una noche. De todos modos, la villa 32 en general es excelente si solo desea pasar unas horas para relajarse.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

A 600 metros de la estación Xinbeitou Pero hay que subir las escaleras y la pendiente, Además estaba lloviendo, fue un poco duro.👎🏻👎🏻 Consideraré coger un coche la próxima vez. El recepcionista fue amable y explicó claramente. Me inclinaré 90 grados para enviarte al edificio de poder.👍🏻👍🏻👍🏻 Hay una bañera en la habitación, muy grande 👍🏻👍🏻👍🏻 El desayuno también es muy rico, con camarones, gachas, etc... 👍🏻👍🏻👍🏻

I've stayed here once, so i booked again to experience. Service is okay, they said check-out time is 11, at 11am they didn't call me, or even knock the door, then at 12:00, they knocked the door to ask me check-out with an unsatisfied face, and I got the message that i check out late so i have to pay 200 late fee, they didn't even tell me that before. I forgot my stuffs there, but they didn't even text me or call me. Plus, the room was super cold, i tried to turn off the AC, or change to fan or increase the temperature, didn't work.

Buen ambiente fuera de la ventana de la habitación del hotel. El aire acondicionado es suficiente... Y hay aguas termales en la habitación♨️ (el espacio en la piscina tiene capacidad para una familia de tres) La recepción es muy educada (hay un hermanito muy guapo😍) El hotel dispone de un servicio de traslado en autobús a las estaciones de MRT ”Xin Beitou” y ”Beitou”. Los viajes al hotel deben reserv**** con antelación. No es necesario reservar si viaja cerca de una estación de MRT

Very happy with experience here. Private spas within the rooms work well and feel great. Service was great. Food service was generally great. Rooms are clean and well-put together. Hotel is cost-effective as well. Xinbeitou as a destination itself is relaxing and has opportunities for decent food nearby and some short hikes through parks and over hills (phoenix mountain). Proximity to metro is very convenient. There are local markets nearby for visitors that are cute as well Very satisfied, would recommend to others to stay here!