Hoteles balneario en Taipéi

This was our first onsen-in-room experience, and the room itself was spectacular. We were upgraded to a premium room with outdoor onsen and hinoki bathtubs. Happy hour, dinner, and breakfast were all wonderful. However, all hospitality ended the moment we checked out. We left our luggage at 11 AM and returned at 6:30 PM to collect it before our 7 PM ride. Upon entering, a staff member stopped me and defensively asked what my business was. After explaining we just needed to wait in the lounge, we were met with total coldness. We knew we weren't entitled to the ongoing happy hour, but to not even be offered a glass of water at a premium hotel charging RM1,500+++ a night is unacceptable. We felt completely unwelcome and awkward. The jarring contrast between how we were treated as paying guests versus checked-out guests felt like a punch in the stomach. This hypocrisy speaks volumes about the hotel's values. We went from planning our next stay to ensuring we will never step foot here again.

El servicio fue pésimo. Reservé este hotel con dos comidas. Para la cena, nos dijeron que no podíamos pedir el menú caro, así que pedimos según lo recomendado. Las ostras no estaban muy frescas y la sopa estaba muy licuada y sin sabor. No disfrutamos mucho de la comida, y al terminar, nos dieron la cuenta con un cargo adicional. Le pregunté a la señora a qué se debía ese cargo adicional, y al principio ni siquiera supo qué era lo que pasaba. Luego llamó a otra señora mayor, quien regresó y nos explicó: ”Este menú que pediste no estaba incluido en tu plan de comidas. Pero no importa, es culpa nuestra, no te cobraremos. Aceptaremos los cargos adicionales”. Sentí que no nos estaban dando algo ni prestando servicios con generosidad. Fue muy incómodo. Y el chico que trabaja en el spa del segundo piso fue muy grosero. ¿Cheng? ¿Chen? Fue muy grosero y nada agradable. Además, para el spa exterior (¿piscina?), sé que muchos otros hoteles permiten usar gorro de ducha, pero me dijeron que comprara uno de natación. Eran tan estrictos que, aunque llevábamos traje de baño, no pudimos usar el spa exterior (¿piscina?). Pagué casi 600 $ y este hotel no merece tanto. No lo recomiendo jamás.

This is my first time staying in 北投 and I really enjoyed my 3 night stay here. First of all, location is excellent, just across the road from a MTR station, it's easy to go anywhere. The room is huge and well layout. The bed and pillows are very comfortable. The air refresher scent in the room is very nice. There is a small balcony that you can go out to. The highlight of the room is the bathroom with the big bath tub that can accommodate more than 2 ppl with no issue. Love the 硫磺温泉水。Love the breakfast. You don't need a lot of food... just good food, don't have to be aplenty. Love the public onsen on the 12th floor. I will stay here again.

El servicio, la comida, la bañera de aguas termales eran excelentes y el personal era muy atento. Lo único que desearía haber sido mejor son los enchufes a los que enchufar mi teléfono. No pudimos encontrar uno en el dormitorio / dormitorio (tatami japonés). Así que asegúrese de llevar un cargador portátil si no quiere estar lejos de su teléfono. Otro consejo sería más placentero si proporcionaran una mascarilla y ropa para dormir. La razón por la que sugeriría esto es porque otro hotel de la competencia de ellos proporcionó artículos de tocador muy considerados para las damas y creo que fue una ENORME ventaja para mí considerando que gastamos mucho dinero por una noche. De todos modos, la villa 32 en general es excelente si solo desea pasar unas horas para relajarse.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Hotel gives the Japanese onsen vibes and looks new and modern. Staff were extremely polite, greeting you everytime u come and leave the hotel. Location slightly further uphill which gives you a sense of peace, away from the bustling town. Town is small so quite walkable to all attractions. Onsen in the room was very comfortable. Only downside is no curtains which separate the toilet and room.

The room is clean and big. There is also a small patio ,but unfortunately it was raining, so we didn't get to enjoy it much. The spring bath inside the room is a bonus, very relaxing and no need to go through the hassle of being naked in public bath. The spring water bath made my skin smooth and soft. The hotel also has public bath and will offer 2 free entries during our one night stay. Will definitely consider to come back again as it's so convenient to get to, only 35 minutes from Taipei station.

La ubicación es a pie de la MRT y de los lugares de interés. Las tiendas y restaurantes de conveniencia están a poca distancia. Personal amigable.

Buen ambiente fuera de la ventana de la habitación del hotel. El aire acondicionado es suficiente... Y hay aguas termales en la habitación♨️ (el espacio en la piscina tiene capacidad para una familia de tres) La recepción es muy educada (hay un hermanito muy guapo😍) El hotel dispone de un servicio de traslado en autobús a las estaciones de MRT ”Xin Beitou” y ”Beitou”. Los viajes al hotel deben reserv**** con antelación. No es necesario reservar si viaja cerca de una estación de MRT