Hoteles en Taipéi con balcón

Las cosas que se pueden mejorar incluyen a. El servicio en el restaurante puede ser bastante hostil y cuando nos pidieron una cuchara, el personal nos pidió que la tomáramos de la línea del buffet. b. La ubicación apenas tiene taxis y es necesario hablar un poco antes de llegar a la carretera principal para llegar a más taxis. C. El baño no tenía sal de baño, pero esto es un asunto trivial. Aparte de eso, debo decir que fue una estancia agradable y el servicio de recepción es digno de elogio.

Everything is great, except breakfast little choice. I left my shower gel in room 1007. Please ask the hotel to keep it. I am coming back tomorrow night to get it. Thank yo

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

El hotel es nuevo y tiene una ubicación excelente. Está justo a la derecha de la salida 3 de la estación Zhongxiao Xinsheng de la línea Banqiao del MRT, lo que lo hace muy conveniente para ir de compras y visitar lugares de interés. Aunque las habitaciones no son muy grandes, están bien diseñadas y cuentan con bañera y un inodoro inteligente. Al ser un hotel de estilo japonés, el servicio y la gestión son atentos y meticulosos. En el piso 17 hay un gran baño termal, ideal para relajarse después de un día de turismo. El desayuno es variado, con opciones japonesas, occidentales y el tradicional Lu Rou Fan taiwanés; los ingredientes son frescos y deliciosos. ¡En resumen, el Mitsui Garden Hotel es totalmente recomendable!

El check-in es sencillo y rápido. El personal de recepción fue amable y proactivo en la charla. La iluminación es un poco tenue en todas partes, pero la sensación general es cómoda. Disfrute de snacks de autoservicio y agua embotellada gratuita. Quizás sea un hotel nuevo. ¡Me gustan las sábanas blancas y limpias!

Everything was good, clean and tidy. I arrived late at 2am and surprised that there were still two front desk staffs on duty. Breakfast was great with good selection of choice.

Delightful and quaint hotel. It is a short walk from the station but you have to cross over several roads. It is pain when it rains and exiting from entrance 5 from the station means walking up a long flight of stairs. Not fun if you have alot of luggage but it's nothing a cab ride can't resolve! The bus stop is nearby and everywhere is a short hop on the bus once you figure out the routes. Hotel is clean and service is attentive. There is always someone at the counter who'd jump out to open the main door for you (they don't have a dedicated doorman). Breakfast that many previous guests highlighted was really nice - they let you choose the cereal, cold cuts, cheese, breads and pastries, and main course the night before from an online menu and your choices are presented to you at breakfast. The breakfast was good - they even offered sparkling wine - but it was quite a struggle to eat breakfast like that every day over the period of our stay (after our first day). Unlike the run of the mill buffet that, where you can always cut down on the amount you choose to eat day to day, the breakfast served here is fixed. Would definitely suggest you choose to eat at least one breakfast at the hotel or even go for lunch / dinner at their restaurant for the experience. Quality of food is good. We got a full bottle of wine with our room and you can enjoy more wine every evening with the bottles they generously place in bar area in front of the lifts on every floor. The hotel has a tie up with several wineries hence the wines available for happy hour. The rooms are clean and they have lots of variety of snacks available at the lift lobby bar area together with your choice of hot beverages. We enjoyed our stay. 😊

The location is very convenient, as it is close to the metro station and within walking distance of Shilin Night Market. During check-in, I noticed that the room I received was different from the pictures shown when I booked . I informed the receptionist, and they kindly assisted me in changing to another room.

Stayed here for one night and it was a solid, comfortable stay. The room was a good size, clean, and well laid out, with a comfortable bed and fresh linens. The balcony was a nice bonus, even for a short stay. Everything worked as expected, including the air-conditioning and shower, which had good pressure. The space felt practical and easy to settle into, especially after a long day. It’s a no-frills hotel but does the basics well. Overall, a reliable option for a short stay and I’d consider staying again.

Está cerca de las estaciones de Beimen y Ximending, pero un poco más lejos de la Estación Central de Taipéi. Es tranquilo a pesar de estar en una zona concurrida. Hay un restaurante de fideos con carne al lado; es fácil pasarlo por alto si no se presta atención. La habitación tiene baño privado. Suele estar bastante vacío por las noches. Mucha gente lo usa antes de la salida por la mañana. También hay baños y duchas en el exterior. La habitación está limpia, pero los pasillos y las zonas comunes están un poco desordenados. Está convenientemente ubicado cerca de la Estación Central de Taipéi y la Estación de Ximen.