Hoteles en San Vitale Grande, Italia

La cerradura de la puerta de nuestra habitación estaba rota. El marco de la puerta estaba flojo y le faltaba a mi hijo por unos centímetros. El WC del medio en el vestíbulo está flojo y casi se cae. La máquina de café del desayuno está rota. Los platos en los que desayunas estaban sucios. Alcachofa de la ducha. estaba roto rociando agua por todas partes La fruta en el desayuno no estaba fresca El personal es grosero Tenía que tomar un vuelo a las 6 am y le pedí a la recepción que me llamara un taxi y no lo hicieron. Tuve que recordarles en la mañana de mi vuelo. Pedí cajas de desayuno para mi familia y el día de nuestro vuelo, estas no estaban listas. El hotel está en mal estado. Había sangre en mi almohada. Si quieres ver qué tan malos pueden ser los huevos revueltos. Entonces deberías visitar este lugar. Nunca volvería a este hotel.

Abbiamo alloggiato in questo hotel una sola notte, io e il mio compagno siamo venuti da Roma per un concerto all' Arena Parco Nord, la posizione per noi è stata perfetta perché in 5 minuti eravamo sul posto. La camera è bellisisma, moderna e pulita, idem il bagno con doccia grande. Unico neo la moquette a terra, io non la amo. La colazione è buonissima e molto varia. Consigliato.

Me alojé en este b & b solo una noche, en general estuvo bien, solo quiero señalar que el baño necesita ser restaurado, también porque la ducha está toda incrustada, las juntas son amarillas si no negras y todo está lleno de piedra caliza, por lo demás las mantas estaban limpias. Lástima, sin embargo, que el colchón era muy duro y la almohada demasiado blanda, de hecho, no pude dormir ... Muy buen desayuno.

Personal amable y acogedor, limpieza de la habitación y espacios comunes excelente. En la recepción han satisfecho todas nuestras necesidades con rapidez y cortesía. Volveré a nosotros

This is luxury accommodation in a beautifully renovated 16th or 17th C palazzo at very reasonably tariff. The hotel is in a convenient location a 15 minute walk from the Castello Estenese and Duomo. The furniture in the public spaces is high quality antiques. I especially noted the stair landing with three ”grandfather”clocks. The dining rooms for prima colazione are of an elegance that I suspect was carried over from its former life as a palazzo di una famiglia importante. My room on the top floor was done in rather feminine style and had its own little spiral staircase up to it's dormer window with views over gardens behind the hotel. It was extremely comfortable and tranquil. The staff at reception were engaging and charming. They were able to direct me one morning to a are school supply shop where I was able to purchase two of the flattish and spacious briefcases that Italian primary and middle school pupils use for thir books and supplies instead of too heavy back packs. I have only seen these in Italy. The staff had to do some research and they did it quite well. I would not hesitate to recommend Duchessa Usabella Hotel to anyone with discerning taste who is visiting Ferrara

Hotel situado frente a la factoría Ferrari. Me hicieron un upgrade gratuito a una Junior Suite, totalmente funcional, y a la vez impersonal. Trato agradable de los empleados, aunque la camarera de restaurante, fue muy quisquillosa con el tema de la mascarilla. Y digo ésto, porque aunque hay que agradecer el upgrade, se me asignó la Junior Suite, ésta, estaba en un edificio anexo. Con el frio de Diciembre y con el traslado al edificio principal andando por la calle, el cambio de temperatura al entrar en el restaurante, empañó mis gafas, y si no te bajas la mascarilla un momento, las gafas no se desempañaban. De haber estado en el edificio principal, nada de esto, hubiera sucedido. Buffet sumamente correcto.

We checked in as part of a tour group at around 8 pm from Rome. We were tired and wanted to sleep, but discovered that our room's AC wasn't working. We included a picture of it with no display. Buttons are not responding at all. We ask our tour leader to help us get this problem fixed. Had a big day tomorrow, so we needed as much rest as we could. Front desk said they'd fix the problem, but no one showed up to our room. After waiting for sometime, they said they had fixed it from their end, but it was clearly not working at all. At almost 10 pm, we were told by our tour group leader that they were going to switch us to a different room. Frustrated, because we had already unpacked our things/clothes so we could get up and move early morning, we now had to repack everything then unpack again. What's worse is, they didn't have anyone from the hotel itself assist us with transferring, but had our tour leader act as their bellboy! They gave an excuse that they were understaffed. No apologies,no compensation, no thoughtfulness or professionalism. It was even borderline racism because they used our tour guide as their bellboy when this whole fiasco was their fault! Just because we're Filipino doesn't mean we get treated worst than any other paying guest of this hotel. We're very disappointed with their service, and will spread our negative experience with as many review sites as we can. This NOT how you treat guests of your hotel.

The hotel is ideally situated as an overnighter. Not too far away from the highway, but still in a quit neighbourhood. Ample free parking available and bar/restaurant available at the hotel. Unfortunately we didn't have the chance to try the restaurant as it was still closed due to the thunderstorms the region had suffered and that had caused some damage.

El hotel está muy bien situado en este moderno hotel limpio.

El servicio de alquiler de bicicletas gratuitas es muy útil para la visita de la ciudad, a 15 min del centro en bicicleta, buena ubicación. Personal amable y buena atención. Habitación limpia y acogedora.