The positives first: The hotel is not terrible. It was not our first choice, but we ended up booking here, as well as booking our friends we were meeting here and another couple joined us for one night and paid for a room. We alerted the manager and he put us all on the the same floor, with a lake view. The room was clean. A little tight on space, but this is not a negative. Staff were friendly. The negatives: NO HOT WATER!! We stayed for 4 nights. One person out of 6 had a hot shower, as he showered just after we arrived. That was the last hot shower. The water was progressively colder, each day. And it was the whole hotel. This was the topic of conversation with every other hotel guest we happened to meet in the lift. We complained, every day. At each stage, we were told they were... waiting for someone to turn up...the problem was fixed but because everyone kept using the water it could not warm up...the problem was not fixed, they were waiting for someone from somewhere else. I think they had no idea and I did feel sorry for the staff, but a hot shower is absolutely a basic requirement. At no stage was there a note slipped under the door to apologise and ask us to bear with them. It was incredibly frustrating. It seems petty after this to mention the bathrooms also need a bit of care and smell very mildewy, but if it were not for the hot water issue, this would have been my main complaint. The last thing to mention, it rained the whole time we were there and the Ibis has no lounge area. We ended up sitting in one of the rooms, as a group, having a natter, like high schoolers. This is more of a Rotorua problem, though, as Rotorua seemed to shut down early and there was no where to just chat, in the evenings. Ibis Rotorua is not somewhere we will stay again.
Muy bueno
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