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Maison Athenee
4.3/561 Comentarios

Maison Athenee

París|A 0.06km de la Institut Orphée
Short version: - Woke up to a mouse/rat on bedside table!!!! - Small, tired rooms (even the superior ones) - Overpriced! - Rude, incompetent staff. Terrible customer service. - AVOID AT ALL COSTS! Long version: My husband and I booked a trip to Paris to celebrate our 10th wedding anniversary and we booked 3 nights at the Maison atheene hotel and paid an extra £150 for a superior suite. When we checked in, they asked to take a £150 pending deposit but didn't actually explain what for. Turns out it was incase we damaged anything during our stay so that wasn't exactly a hospitable welcome. Anyway, when we arrived we were initially underwhelmed by the hotel room. It was small, the decor was tired and the carpets were very worn. Wouldn't call it superior to be honest but it did have a small balcony terrace which was nice. On our first night we were awoken at 4am by the sound of rustling. To our horror, we realised it was infact a mouse/rat inches away from our head on the bedside table, nibbling at our packet of crisps! (See picture) After freaking out that a mouse or rat had potentially run across our bed while we were asleep, we went down to the lobby to explain what has happened and that we want to move room straight away! We were astounded to be met with an unapologetic and dismisive attitude. The staff member on reception got extremely defensive straight away and shrugged off our complaint by saying.... it's a problem in Paris, everywhere has vermin. He made out like it was no big deal and made us feel like we were being unreasonable! He didn't apologise for what and happened, he barely gave us eye contact! He told us all the hotels in Paris have this problem and there's nothing they can do about it. He moved us to another room on a higher floor which he said was also a superior room. When we got there it was smaller than the room before, with a tiny shower and no balcony terrace. We checked our new room and found holes behind the headboard big enough for mice to come through so we stuffed them with hand towels to make sure it didn't happen again. We both didn't sleep a wink in our new room untill the early hours to which we were then awoken by loud drilling/road works right outside the hotel. We decided to scour the internet to see if there was infact a problem with vermin in Paris, and like any other city, yes there is in streets and parks, but no mention whatsoever of any vermin problems in hotel rooms. Infact I only found 1 TripAdvisor review from 11 years ago about a mouse in a hotel room in Paris. We decided to pack our bags and leave the hotel in the morning and request a full refund. We spoke to the manager and although he dealt with us better than the last guy, we still found him defensive and he didn't really seem genuine in his apology. At one point he decided to point out that we paid ”less than the usual price” because we booked with a Travelzoo deal. We took it that he was trying to insinuate that we shouldn't co

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Hotel Opéra Opal
4.2/553 Comentarios
Una amiga nos recomendó el hotel, y realmente todo fue excelente. La ubicación es muy buena, no solo puedes llegar a los lugares turisticos caminando, sino que tienes muy cerca las estaciones de diversos medios de transporte. La zona es muy tranquila y bonita, pero también es accesible a cafés y tiendas. La habitación es cómoda, cuenta con todo lo necesario, pudimos descansar muy bien y recuperar energías para seguir con los planes del día. El personal es muy amable, siempre te atienden y saludan con una sonrisa. El desayuno tiene todo lo necesario. En general, es un espacio muy acogedor, nos encantó. Un agradecimiento especial a Charlotte que nos trato súper bien. 100% recomendado.
Hotel Basile
4.4/550 Comentarios
Lo mejor del hotel es su personal, es muy importante sentirse bien y eso se nota, tanto en recepción de día y el personal de noche, como la limpieza, y en especial la camarera de los desayunos. Algunos/as hablan varios idiomas y se esforzaron en entendernos. Las instalaciones impecables, una decoración moderna y acogedora. La habitación muy muy cómoda, 2 tipos de almohadas, mesita, con una silla y un puf, un banco para apoyar la maleta, hervidor con infusiones y café soluble, nos invitaron a agua, nevera con minibar. El baño cómodo agua bien caliente, pañuelos de papel, gel, champú,... La calle es tranquila para dormir de noche, hay varios bares y restaurantes la mayoría abiertos al mediodía y algunos en la cena. Hay un supermercado. Ubicación excelente, cerca del Metro Madeleine, de las Galerías Lafayette, Palais Garnier,... Desayuno. Tienen una hoja para cubrir con el horario y lo que se quiera tomar en el desayuno, todo de muy buena calidad, buenísima la omellete, te sirven en la mesa y se puede repetir, bollería, baguette, zumo natural, fruta fresca ya troceada, el café expresso como en la cafetería, fiambres de calidad,... En caso de que necesitéis algo sólo hay que pedir. Sólo tengo que añadir, GRACIAS L
Hotel Caumartin Opera - Astotel
4/539 Comentarios
Recién llegados de paris y nuevamente estuvimos alojados en la cadena astotel.En esta oportunidad elegimos el hotel caumartin opera para conocer otro barrio.Realmente nos sorprendió su ubicación excelente,la atención cordial y eficiente y la limpieza que caracteriza a esta cadena no defraudó.Quisieramos agradecer a todos sus funcionarios por su esmero en atendernos a pesar del idioma y seguramente repetiremos en el futuro.
Maison Athenee
4.3/561 Comentarios
Short version: - Woke up to a mouse/rat on bedside table!!!! - Small, tired rooms (even the superior ones) - Overpriced! - Rude, incompetent staff. Terrible customer service. - AVOID AT ALL COSTS! Long version: My husband and I booked a trip to Paris to celebrate our 10th wedding anniversary and we booked 3 nights at the Maison atheene hotel and paid an extra £150 for a superior suite. When we checked in, they asked to take a £150 pending deposit but didn't actually explain what for. Turns out it was incase we damaged anything during our stay so that wasn't exactly a hospitable welcome. Anyway, when we arrived we were initially underwhelmed by the hotel room. It was small, the decor was tired and the carpets were very worn. Wouldn't call it superior to be honest but it did have a small balcony terrace which was nice. On our first night we were awoken at 4am by the sound of rustling. To our horror, we realised it was infact a mouse/rat inches away from our head on the bedside table, nibbling at our packet of crisps! (See picture) After freaking out that a mouse or rat had potentially run across our bed while we were asleep, we went down to the lobby to explain what has happened and that we want to move room straight away! We were astounded to be met with an unapologetic and dismisive attitude. The staff member on reception got extremely defensive straight away and shrugged off our complaint by saying.... it's a problem in Paris, everywhere has vermin. He made out like it was no big deal and made us feel like we were being unreasonable! He didn't apologise for what and happened, he barely gave us eye contact! He told us all the hotels in Paris have this problem and there's nothing they can do about it. He moved us to another room on a higher floor which he said was also a superior room. When we got there it was smaller than the room before, with a tiny shower and no balcony terrace. We checked our new room and found holes behind the headboard big enough for mice to come through so we stuffed them with hand towels to make sure it didn't happen again. We both didn't sleep a wink in our new room untill the early hours to which we were then awoken by loud drilling/road works right outside the hotel. We decided to scour the internet to see if there was infact a problem with vermin in Paris, and like any other city, yes there is in streets and parks, but no mention whatsoever of any vermin problems in hotel rooms. Infact I only found 1 TripAdvisor review from 11 years ago about a mouse in a hotel room in Paris. We decided to pack our bags and leave the hotel in the morning and request a full refund. We spoke to the manager and although he dealt with us better than the last guy, we still found him defensive and he didn't really seem genuine in his apology. At one point he decided to point out that we paid ”less than the usual price” because we booked with a Travelzoo deal. We took it that he was trying to insinuate that we shouldn't co
Hotel Massena
3.9/521 Comentarios
Just back from a two night break to Paris. Hotel is in a great location, right next to a metro station but also walkable to most places of interest. Check in / out quick and easy. Left luggage at either end of the trip . Staff very friendly and helpful. Even at 3 am when we realised our power had gone off. Rooms decorated nicely, bathroom a good size and shower above a bath. Toiletries provided. Tea and coffee also provided. Fridge with water €5 a bottle is ridiculous when it’s only €1 in the shops, and €2 in reception!! Would be nice to have draw space for clothes but other than that all very nice. Breakfast room only seats about 18 people so when everyone turns up for breakfast at the same time you have to wait for someone to leave. Breakfast continental with nice pastries , breads, cereal, yoghurts, juice, choice of teas and coffee, fruit, meats and cheeses. Can highly recommend.
Hotel Saint-Pétersbourg Opéra & Spa
4.5/5118 Comentarios
Viajamos en pareja una semana a París y nuestra estancia en el hotel Saint-Petersbourg fue estupenda. La situación era excelente. Un punto de partida diario perfecto. La habitación era amplia para los estándares de la capital. Todo estaba muy limpio y el desayuno muy bueno. El trato del personal del hotel muy amable, atendiendo a todas las peticiones efectuadas. Sin duda, si volvemos a París, repetiremos. Fue una muy buena elección!!!!!!!.

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