Hoteles Steigenberger en Berlín

1. Housekeeper did not make up room for the first night (out of theee nights) despite “please make up room” displayed on room door. 2. Hotel only provides one bottled water per stay, instead of per night or at customers’ request (normally expected at true 5 stars hotels so this hotel is 4 stars at best because of this). 3. Hotel staff’s attitude is not 5 stars standard. Upon checking in, my room’s air con was not working. I called the front desk, the staff simply asked me to double check if the window is fully closed which I did but the air con still didn’t work. I called for the second time, hotel staff just asked me to try closing the window with force. And only when I called the third time, they sent someone to assist me in the room. At the end, we had to change to a new room as the old room’s air con was broken down. I would expect immediate in-room assistance at true five stars hotels.