Fecha de publicación: 5 ene 2025
DrVicThe location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
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Precio por noche desde104 CAD
Fecha de publicación: 26 may 2026
Heidi ReillyLocation is great. Our room was small and in need of a refurbishment, especially the bathroom. It was tired and dated. The breakfast is basic but well replenished. The staff are friendly. Would not stay again unless in a premium room.
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Precio por noche desde138 CAD
Fecha de publicación: 22 oct 2024|Habitación estándar con cama doble
Christina Mad PaddyEspañolFabuloso hotel 🏨 con un personal fabuloso, que hace todo lo posible para satisfacer todas tus necesidades. No entiendo por qué la gente publica comentarios negativos sobre este hotel, tomando fotografías de cualquier marca que pueda encontrar en la habitación. Este es un hotel histórico que cobra tan solo £ 41 por noche para 2 personas. Estas personas que se quejan necesitan una vida, dejen de tomar fotos de una mosca en la pared, controlen que es una cama para dormir al final del día, si quieres el Lowry, ve y paga los precios Lowry. Esta piscina también es mejor que el RADDISON, al lado del aeropuerto, si vas de vacaciones es ideal, o incluso si vas a Manchester, el transporte público, trenes, autobuses, también son fáciles de llegar. El personal es increíble, desde los limpiadores, el personal del bar hasta el gerente, los precios del bar y la comida son muy razonables, acomodan a familias, mascotas, etc. así que por favor 🙏 dejen de quejarse y disfruten de sus vacaciones, etc. 5 🌟 Muchas gracias a todos y definitivamente volveré
Christina Ireland 🇮🇪 loca 🤪 Señora ❤️ 😍 💖 ❣️ 💕 💘
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Precio por noche desde79 CAD
Fecha de publicación: 24 jun 2024
Usuario invitado
This is the second time we have stayed at this hotel, and our choice was primarily due to its convenient location and excellent breakfast. It is very close to the airport and very quiet at night, surrounded by farms and grassland.
We love the breakfast because it is not a typical buffet. Instead, you can choose from a menu with a great variety of options, all of which taste wonderful. The restaurant's decoration is also lovely, and you will be more than satisfied with the portions. The restaurant staff are passionate, friendly, and helpful.
One point to note is that the reception area often has guests around, which is just an observation and neither positive nor negative. The receptionists always do their best and are very nice and professional. However, the room design is a bit outdated.
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Precio por noche desde167 CAD
Fecha de publicación: 30 jun 2025
Usuario invitado
On the whole a pleasant experience.
From a cleanliness perspective it was fairly good but there were quite a few spiders webs in ceiling corners and under radiators which had likely been there for some time.
Breakfast was fine however when some of our party arrived 10 minutes before the end of serving there were no glasses for juice and no bowls for fruit/cereal to use. Appreciate its close to the end of the time frame but breakfast was still open. Also if you like coffee, then I’d avoid the coffee served at breakfast.
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Precio por noche desde85 CAD
Fecha de publicación: 5 jul 2026
Usuario invitadoPut into a disabled room ,
Television not working properly dropping signal every 5 minutes , they did say they would come back but was getting late and we was getting settled
Shower , drain making a horrendous noise
AC not working properly wouldn’t drop below 16 took a long time for the room to drop temperature
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Precio por noche desde94 CAD
Fecha de publicación: 5 may 2025
Usuario invitado
Really loved this hotel from the moment we got there. Clean and great vibe ! lovely venue, room and super comfy bed and pillows. Excellent facilities and swimming pool. Great bar and restaurant area. Only thing was little slow to clear the table and to remind the bar staff both nights about bringing the kids menu ice cream. Apart from that, it was fabulous, and definitely will come back 😀
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Precio por noche desde109 CAD
Fecha de publicación: 10 abr 2026
Usuario invitado
First time taking grandson to Chester with an over night stay. First impression of Hotel including location was excellent and I have only one negative from our stay which was reported to reception on checking out. There is a big problem in the hotel with bedroom doors slamming shut noisily every time someone enters or leaves a room as they have no dampening which spoilt our evening and night in our room. The rest of the hotel was excellent with a good swimming pool and restaurant. The breakfast can only be described as superb with our grandson thoroughly enjoying it. The location including the car parking was ideal for walking round Chester City Centre with a 100 yd walk to the main streets and the Levels.
Overall, I would recommend the hotel for a City Break and would easily qualify for 5 stars if they could put some dampening device / closing spring on the bedroom doors.
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Precio por noche desde147 CAD
Fecha de publicación: 30 may 2025
Usuario invitado
Incredible from start to finish. Slight mix up on the booking system but sorted within minutes. Couldn't have been better looked after! Excellent value, staff that go the extra mile made our 1 night stay so enjoyable the children didn't want to go home!
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Precio por noche desde97 CAD
Fecha de publicación: 31 oct 2024
Usuario invitado
I took my wife here for her 60th, amazing staff receptionist charlotte was warm and knowledgable, very kind giving us a token due to birthday.
The infinity pool is amazing warm clean, Shrigley would make much more money if they served drinks while in the pool, but we would still be there now.
The rooms are adiquate they are clean, the shower's are amazing, Dinning for evenning meal again was excellent, the service is 11/10 and I have been in a number of Spa the meal cost were really well priced with excellent food.
Breakfast in the morning self service again pleanty to choose from and again tasty with great choice.
It is a amazing spa with the ability toplay gold or have a number of treatments, and well priced, I will return there
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Precio por noche desde106 CAD