Hoteles de 5 estrellas en Queensland, Australia

I stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July. On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in. It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel. I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night. The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement. That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night. The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication. For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July. Despite this, I had to explain the same arrangement three times: 1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included. 2. On the morning of 27 July, the restaurant reception again said I needed to pay. 3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts. The charges were eventually removed, but only after I explained the situation again. My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant. The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing. I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments.

La habitación era doble, con una mampara que la separaba de una habitación con dos camas individuales. El desayuno estaba bien, pero la variedad era limitada. Está cerca de la playa y hay un mercado nocturno justo al lado con una gran variedad de comida.

El apartamento es compacto y moderno.Tiene balcón y dormitorio que se enfrenta al océano. Es esencial para superficie Paraíso y tiene aparcamiento en el sitio por unos $25.

La ubicación y el servicio son excelentes. El desayuno fue increíble pero muy ocupado alrededor 7.30-8. El servicio en el bar fue excelente, así como buenas consejos de la concierge.

The concierge was extremely poor, drove in with my 7 seaters rented car, and staff simply ignored my existence - didn't even bother to come out to greet us nor offer any help with the luggage, even after telling him that I'll need help - zero awareness and zero service. The luggage trolley is simply an ornament. Excuse me, it's Marriott! Never in my life have i had to experience such an unwelcoming experience. However, the receptionist (wearing spec) was the only person who gave my family a warm welcome, likewise the staff at the buffet. 👍

La piscina es muy agradable, las recepcións son amables, pero necesita caminar por unos minutos si viaja por transporte público.

Where do I even begin? First of all, if you want a luxurious hotel look no further. It is the epitome of luxury. From the lobby to the room, you truly feel you’re in a 5 star hotel (if it could be 6 I would give it that). Secondly, family friendly and luxury don’t usually go together but this hotel is an exception. We travelled with our 2 kids who are under 4 and they had a great time- from the pool to the kids club it was great. Thirdly, the cleaning services were so diligent and professional. They were so prompt in cleaning our popcorn mess and were so kind about it. Fourthly, the buffet breakfast at Akoya is the best I’ve been to. From savoury to sweet options, it has it all and the quality is amazing. Last but not least to the staff- from Abby at reception to Keira from room services and Shakira at valet, they are always happy to help. Abby was so accomodating and friendly at check in and check out and made it such a smooth experience. Keira and all the team at room services were always so helpful and efficient to all our many requests. Shakira and the team at valet were so lovely in helping us with our bags and getting the kids in/out the car. Thank you for a great stay, we’ll definitely be coming back.

Tuve una estancia excepcional de 7 noches en Crystalbrook Flynn. La hospitalidad y el servicio fueron excepcionales, con un personal siempre atento y amable. Mi habitación se limpiaba impecablemente a diario y el agua embotellada se reponía constantemente, lo que garantizaba una estancia cómoda y refrescante. La ubicación del hotel es un punto a destacar: estratégicamente ubicado cerca de restaurantes y lugares de interés populares, lo que lo hace increíblemente práctico y accesible. Ya sea para explorar las atracciones cercanas o para salir a cenar, todo estaba a un paso. Disfruté muchísimo de mi estancia en Crystalbrook Flynn y lo recomiendo encarecidamente por su excelente servicio y ubicación privilegiada.

Sinceramente, me quedé impresionado con esta estancia. Se nota que el hotel ha sido reformado recientemente: las habitaciones estaban impecables, la cama comodísima y la combinación de colores hacía que todo el espacio se sintiera tranquilo y elegante. Los electrodomésticos y las comodidades también eran perfectos. La ubicación era perfecta: céntrica, pero lo suficientemente apartada del ruido. El personal fue muy profesional y, en general, estoy muy contento con mi estancia. Sin duda, volveré la próxima vez.

En primer lugar, digo: Este lugar parece un resort de cinco estrellas, y honestamente, casi lo está tirando. De la mesa delantera a la paisaje, las vibraciones son inmaculadas. Personal de recepción? Absolutamente pros. Caliente, eficiente y bienvenido. El hotel mismo? ¡Gorgeous. The grounds? Pristine. ¡No puede ser inexplicable que el lugar es realmente hermoso! Pero luego... la custodia entró en el chat. No sé si eran cortos o simplemente espiritualmente contrarios a la coherencia, pero la limpieza fue menos “mantenimiento cuidadoso” y más “sugerencia vaga”. Cada día fue un nuevo episodio de Qué se olvidarán de esta vez? Toallas? Tal vez. ¿Quién sabe? Sopa? Eso es un lujo, aparentemente, sólo martes. Un día se hizo la cama, pero las bañeras y los espejos claramente no habían sido tocados. El piso de la ducha se mantuvo permanentemente en arena, un encantador pequeño ecosistema de ancestros que se puso en nuestro campamento en la cocina, y la gran final: volvimos de un día explorando el impresionante Daintree para encontrar nuestra puerta de habitación abierto a la izquierda. Es realmente inolvidable. En el día 5 no estaba loco, estaba invertido. ¿Fue este arte de performance? ¿Fuimos parte de un experimento social? ¿Es así como comienza el minimalismo? Así que sí, hotel increíble, escritorio frontal sin fallos, pero mantenimiento de casas? Los ciegos están en las habitaciones y no hay cortinas de la noche para la intimidad. ¿Volvería? Quizás. Pero traeré mis propias toallas. Y un puñetazo.