Hoteles de 5 estrellas en Queensland, Australia

I stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July. On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in. It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel. I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night. The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement. That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night. The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication. For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July. Despite this, I had to explain the same arrangement three times: 1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included. 2. On the morning of 27 July, the restaurant reception again said I needed to pay. 3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts. The charges were eventually removed, but only after I explained the situation again. My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant. The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing. I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments.

La habitación era doble, con una mampara que la separaba de una habitación con dos camas individuales. El desayuno estaba bien, pero la variedad era limitada. Está cerca de la playa y hay un mercado nocturno justo al lado con una gran variedad de comida.

El hotel está justo frente a la playa y también a una corta caminata al centro comercial. La habitación es espaciosa y tiene una bonita vista al mar. El gimnasio es un poco pequeño, pero hay una piscina exterior y interior y spa que son realmente bonitos. El hotel está muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy

La variedad de alimentos y la tasa de relleno pueden ser mejores en la zona del salón durante los períodos de pico durante los fines de semana. ¡Puede pedir chocolate caliente y omeleta que no se encuentre en el área (toque agradable) ¡La presión del agua para las duchas puede ser mayor!

The jacuzzi and sauna at the Marriott were truly excellent! However, the phone in the room didn’t work, the bathroom drain was prone to clogging, and the drain in the washbasin was stuck closed. Also, there was a connecting door to the next room, so the noise from the neighboring guests was extremely loud and made the stay difficult.

Certainly! Here's a feedback review for your stay at Hotel X Brisbane Fortitude Valley, Vignette Collection: ”I recently had the pleasure of staying at Hotel X Brisbane Fortitude Valley, Vignette Collection, and I must say it was an outstanding experience. Every aspect of my stay was truly exceptional. Service: The service provided by the hotel staff was impeccable. From the moment I arrived, I was greeted with warmth and professionalism. The staff went above and beyond to ensure that my needs were met, and they were always ready to assist with any inquiries or requests. Their dedication to making my stay comfortable and enjoyable was evident, and I truly appreciated their hospitality. I would rate the service a solid 5/5 for excellence. Facilities: The hotel's facilities were top-notch. The cleanliness and maintenance of the property were impeccable, creating a welcoming and comfortable environment. The room was spacious, well-appointed, and spotlessly clean, providing a relaxing haven after a day of exploring the city. The amenities available, from the fitness center to the pool area, were fantastic, and I took full advantage of them during my stay. It's evident that the hotel takes great pride in maintaining its facilities at a high standard. Another 5/5 for excellence here. Overall, my experience at Hotel X Brisbane Fortitude Valley, Vignette Collection, was nothing short of exceptional. The combination of excellent service, pristine facilities, and delightful dining made my stay truly memorable. I would highly recommend this hotel to anyone visiting Brisbane, and I look forward to returning in the future.” I hope this review captures your positive experience at the hotel!

Creo que este es uno de los mejores hoteles Marriot que he permanecido. El hotel tiene una hermosa laguna y las instalaciones y los servicios son buenos. Dos tranvías se detienen lejos del paraíso de los surferes. La vista está desde la habitación también es agradable.

We booked The Langham on the Gold Coast for our honeymoon. It is a nice hotel but I can honestly say it is not worth the over $550 per night we paid. I’ve listed positives and negatives below: Positives: - there was a nice note and small chocolate slice in the room wishing us a lovely honeymoon - Staff are very friendly/welcoming - Ocean view was amazing from the hotel room - facilities - gymnasium was fully equipped with a view of the ocean/beach - Bathtub was lovely - Easy access to the beach Negatives: - There were stains on the sheets. When we arrived I noticed two stains in separate places on the sheets (note: they were dry stains). I went down to reception and they said they’d send housekeeping up to change the sheets. As advised, a woman arrived to change the sheets. Unfortunately, I didn’t check the new sheets and there were stains on those as well. I went back down to reception and they said they’d send a supervisor up again to look at the sheets. Two staff came to the room, apologised and changed the sheets again (this time I checked). The hotel gave us a bottle of wine, some lip balm and pillow spray which was a nice gesture as an apology, however, multiple stained sheets for what is meant to be a 5 star hotel is very disappointing. - The pre-authorisation amount (hold) when checking in is $200 a day, so $1,000 for a 5 night stay. This is ridiculously high. I don’t know why they hold that much considering most hotels, even 5 star hotels I’ve stayed in, hold $100-200 for a stay. On a positive note it did come back into my account straight away at check-out

Primero, es más pequeño que el Riley. Normalmente, el precio sube en ese orden: Bailey < Flynn < Riley, pero ayer, el Riley Ring Flynn tenía el mismo precio... Debería haber elegido el Riley... Es un hotel moderno (?) con un ambiente juvenil. Y si es posible, pide una habitación en la Torre Esplanade. Estuve en la Torre Abbott... y la vista era del hotel de al lado. Jajaja. La habitación estaba increíblemente húmeda, así que si apagabas el aire acondicionado aunque fuera un momento... olía raro. Se oía música alta afuera hasta después de las 3 de la madrugada (estaba en el cuarto piso). Fui de vacaciones, ¡pero no pienso volver!

Decidí alojarme en un hotel de 5 estrellas al volver de Gold Coast. Como sabía que Brisbane tiene calles empinadas, y no estaba preparado con mi reciente artroplastia de rodilla, es un verdadero reto subir hasta el hotel con el equipaje y subir y bajar dos veces al día. Por lo demás, todo bien. Quizás pueda darme más información sobre el perfil del hotel, especialmente para parejas de mediana edad (mayores de 55).