We had a wonderful stay in the heart of Naga City! I booked a room for myself and my five kids, and they had so much fun at the pool. The food was also really good, which made our stay even more enjoyable.
The location is perfect—just walking distance to E-Mall and Plaza Rizal in Naga City. The staff were accommodating, approachable, and friendly throughout our stay. Our room was very clean and well-organized.
Overall, it was a great experience, and we would definitely stay here again!
Perfect location, very comfortable
We checked out early and there was no water in the shower, also our room has electric kettle but other room has none. No teaspoon, if we want to make coffee. Otherwise it’s all good.
Had some issues with our stay, but I was truly impressed by how the staff handled it.
The air conditioning wasn’t working properly in the middle of the night as I had hoped, I brought this attention to the front desk during the morning and I have to say, their response was quick and professional. They apologized for the inconvenience, and within a short time, they resolved the issue, fixed the problem and gave us free goods from the hotel.
El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, El hotel está muy bien situado, y el hotel está muy bien situado, y el hotel está muy bien situado. Gracias Srta. Recepcionista. Lo siento, pero aprecio su servicio y al cuidador que nos sirvió pinangat de cerdo en el restaurante.
The place is nice. Easy to find. No hidden charges.
The staff don't know how to say no. 🫡
They will cater to your needs.
The pool is cold. I hope they will make it warm especially at night.
Some features might need maintenance. Like the CRs.
Overall, it was a really good place to stay before we went to the hot springs nearby.
I booked for 3 persons per room, with 2 breakfast so I was expecting to pay only for the additional breakfast of the extra person (no extra bedding requested), but was asked to pay for the full extra person with breakfast and no senior discount. I may have misunderstood, but the booking choices via Trip were also misleading (2person/room w/ 2 breakfast; 3persons/room w/ 2 breakfast; 3 persons/room w 3 breakfast; I chose the 2nd option).
Room service took a very long time, more than the promised 45mins.
One of the assigned rooms had a broken doorknob that wasn't fixed since it was on one of the connecting rooms.
2 días de una experiencia fue maravilloso. El servicio al cliente está en punto. El personal era profesional y cortés. También ofrecieron complimentarios que nos encantaron. Las instalaciones también son amigables con el usuario y el lugar es bueno para un toddler a caminar alrededor. Muy buena experiencia y probablemente se reservará en el futuro próximo.
Good location. Disappointed for the service, a manager told us that it would not be possible to have a late check out without making efforts to find an alternative solution and barely looking at the PC.
Mabuhay! Good locatin, good food and mababait na mga staff, Amazing services, 100% recomended!
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UUsuario invitadothe staffs are very accomodating. they will greet you once they see you walking around the hotel. the amenities are good they even give you what you requested. i really love the smell of their shampoo and body wash ☺️. the breakfast buffet is soo good! and it is included in the hotel fee. the pool is very clean and they allow us to get a mango from the tree beside the pool. my husband and i really enjoyed our stay at your hotel. we’ll sure be back soon! thank you from guards to hotel staff ❤️
KKristellyThe stay was made even more memorable by the excellent breakfast and dinner buffet, offering a wide variety of delicious options that catered to every taste. We really enjoyed our meals while taking in the stunning view of Mt. Mayon.
UUsuario invitadoHad some issues with our stay, but I was truly impressed by how the staff handled it.
The air conditioning wasn’t working properly in the middle of the night as I had hoped, I brought this attention to the front desk during the morning and I have to say, their response was quick and professional. They apologized for the inconvenience, and within a short time, they resolved the issue, fixed the problem and gave us free goods from the hotel.
UUsuario anónimoGood location. Disappointed for the service, a manager told us that it would not be possible to have a late check out without making efforts to find an alternative solution and barely looking at the PC.
UUsuario invitadoExcellent service from Front Office, housekeeping and restaurant staff and nice location. But this hotel needs to bring up the cleanliness and upkeep of the room. Our room was full of cobwebs under shelves, exhaust fans and corners. Bathroom is terrible. Cloudy water, moldy sink and shower stall and oh my God toilet bowl is terribly dirty. Both rain shower and hand-held shower are not functioning properly. I had to borrow pail and scoop. Fridge/minibar is rusty. Wall paints chipped off. Stained linens. I suspect there is bedbug too. 2 of us noticed bite marks on our legs, hands and arms. The only complementing factor is really the staff service.
UUsuario invitado2 días de una experiencia fue maravilloso. El servicio al cliente está en punto. El personal era profesional y cortés. También ofrecieron complimentarios que nos encantaron. Las instalaciones también son amigables con el usuario y el lugar es bueno para un toddler a caminar alrededor. Muy buena experiencia y probablemente se reservará en el futuro próximo.
UUsuario invitadoI booked for 3 persons per room, with 2 breakfast so I was expecting to pay only for the additional breakfast of the extra person (no extra bedding requested), but was asked to pay for the full extra person with breakfast and no senior discount. I may have misunderstood, but the booking choices via Trip were also misleading (2person/room w/ 2 breakfast; 3persons/room w/ 2 breakfast; 3 persons/room w 3 breakfast; I chose the 2nd option).
Room service took a very long time, more than the promised 45mins.
One of the assigned rooms had a broken doorknob that wasn't fixed since it was on one of the connecting rooms.
DDrakeVinceExcellent rooms and bathroom, although the bar bathrooms were ok I guess... Amazing view from
the 2 infinity pools and the location near the beach was perfect. Our Butler, Ate Georgina was very kind and helpful. She even gave us a hike to her hometown and the food there was awesome!
The only downside was that we came a few days after a hurricane so some services were closed, though we were advised about the situation prior and we were okay with it.
I recommend coming here on your holidays to the Philippines!
EEstellaLaleoWe had a wonderful stay in the heart of Naga City! I booked a room for myself and my five kids, and they had so much fun at the pool. The food was also really good, which made our stay even more enjoyable.
The location is perfect—just walking distance to E-Mall and Plaza Rizal in Naga City. The staff were accommodating, approachable, and friendly throughout our stay. Our room was very clean and well-organized.
Overall, it was a great experience, and we would definitely stay here again!
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