Hoteles con piscinas en Borneo Occidental, Indonesia

Subject: Complaint Regarding Recent Stay (Feb 25 – Mar 1, 2026) Dear Hotel Management, I am writing to provide feedback regarding my stay at your hotel from February 25 to March 1, 2026. While the hotel's recent renovations have resulted in pleasant hardware and the location is convenient for transportation, my overall experience was significantly marred by several service and management issues. The specific areas of concern are as follows: 1. Delayed Response to Maintenance Issues For the first two nights of our stay, the drainage in the bathroom was clogged, causing water to flow very slowly. This issue was reported to the front desk immediately but was not addressed. It was only on the third day, after we mentioned it again to a manager we encountered in the restaurant, that the problem was finally resolved. The slow response to a basic room maintenance request was disappointing. 2. Construction Noise Disrupting Rest Throughout our stay, we were disturbed by loud construction noise coming from the adjacent room. This occurred early in the morning (around 7:30 AM) and again in the early afternoon (around 2:30 PM), making it impossible to rest during these times. A peaceful environment is a fundamental expectation for hotel guests, and I believe construction work should be scheduled in a way that minimizes disturbance. 3. Breakfast Quality and Variety The breakfast offerings were monotonous and the food was generally quite salty. Furthermore, there was a noticeable lack of options suitable for guests with Chinese culinary preferences. As an international hotel, a more diverse menu catering to different cultural tastes would be beneficial. 4. A Serious Security and Safety Incident (Most Critical Issue) This incident, although it happened to my travel companion, is the most serious matter I must raise. At around 3:00 AM, she was abruptly awakened by loud knocking on her door. Looking through the peephole, she saw two strange men standing outside. Feeling terrified, she immediately secured the door with the latch. Subsequently, the phone in her room rang, but she was too frightened to answer it. When she complained to the front desk the next morning, the explanation provided was that it was ”Muslim faithful reminding each other to pray.” We find this explanation shocking and completely unacceptable. Two unknown men knocking on the door of a lone female guest's room and then calling her in the middle of the night is a severe breach of safety and privacy. It is the hotel's fundamental duty to protect its guests from such disturbances and threats. This explanation is not only unconvincing but also reveals a critical failure in your security protocols and staff training. Conclusion: In summary, while the physical hardware of the hotel has improved with the new renovation, the management standards and overall service quality were, in our experience, subpar. The issues we encountered, especially the last one concerning personal security, have severely undermined our trust in the hotel. I urge the management to take these issues seriously, particularly the security incident, and provide a reasonable explanation for what occurred, along with assurances that measures will be taken to prevent such situations in the future. I look forward to your response.

Hoja de cama descura, no blanca, pero ya se vuelve gris 🙈 El piso de la ducha VERY VERY slippery, es peligroso para los niños o los ancianos !! No se puede satisfacer la solicitud del cliente

We had a great stay at this hotel. The service was truly excellent, from the security staff to the reception team and concierge, everyone was kind, professional, and very helpful. When we arrived, we were welcomed with a refreshing welcome drink and were even allowed to check in early, which we really appreciated. The security staff were especially friendly, helping us with our luggage and opening the car door for us. It truly a five-star service. The room was very comfortable, the bed, lighting, and overall ambience were excellent. What I loved most was the strong water pressure in the shower, which made it very comfortable and enjoyable. In terms of location, it’s quite convenient, close to Gaia Mall and the airport.

Pelayanan dan kebersihan baik, uda dpt kupon gratis masuk ke kolam renang untuk 2 org, pilihan sarapan tidak banyak,

The hotel has a very good sense of design, which shows that the hotel has a very good taste. The service is particularly good and it is very clean. It is worth recommending. Overall, I am very satisfied. The price is also very affordable. Recommended

A great hospitality and amenities...the location also very strategic to go to any nearby kuliner.

La sensación de estar es también conocida como satisfactoria, la habitación es amplia y la cama es cómoda. El entorno está tranquilo, el paisaje fuera de la ventana es agradable y la gente se siente cómoda. El hotel es conveniente para el transporte y está cerca del aeropuerto principal sólo 10 minutos. El personal de servicio es amable y eficiente, el desayuno es variado, de buena calidad y la experiencia global es sorprendente.

El amor por este lugar. Será definitivamente de nuevo con los niños. Recomendado para familias con niños o otros que aman el agua y la naturaleza. Maravilloso y pacífico resort. Pero el aire acondicionado no es realmente frío. Tal vez necesite mantenerlo. Amar al personal amigable y útil

Buenas recomendaciones de un amigo que vive en PnK. El hotel satisface mis expectativas y la experiencia con la chica es fantástica. Amigable y útil Personal muy centrado en el cliente. La ubicación es buena junto al centro comercial Ayani. No hay quejas. El hotel es el hotel que se encuentra en el centro de la ciudad.

We had a wonderful stay at this hotel! The property is clean and well-maintained, and we absolutely loved the welcoming vibes created by the friendly staff. The location is very convenient, and the view from the 19th floor was truly spectacular – a highlight of our visit. The only downside was the lack of a hair dryer, which would have been a helpful addition. Overall, a great experience, and we would recommend it to others!