Hoteles con piscina en Borneo Occidental, Indonesia

Subject: Complaint Regarding Recent Stay (Feb 25 – Mar 1, 2026) Dear Hotel Management, I am writing to provide feedback regarding my stay at your hotel from February 25 to March 1, 2026. While the hotel's recent renovations have resulted in pleasant hardware and the location is convenient for transportation, my overall experience was significantly marred by several service and management issues. The specific areas of concern are as follows: 1. Delayed Response to Maintenance Issues For the first two nights of our stay, the drainage in the bathroom was clogged, causing water to flow very slowly. This issue was reported to the front desk immediately but was not addressed. It was only on the third day, after we mentioned it again to a manager we encountered in the restaurant, that the problem was finally resolved. The slow response to a basic room maintenance request was disappointing. 2. Construction Noise Disrupting Rest Throughout our stay, we were disturbed by loud construction noise coming from the adjacent room. This occurred early in the morning (around 7:30 AM) and again in the early afternoon (around 2:30 PM), making it impossible to rest during these times. A peaceful environment is a fundamental expectation for hotel guests, and I believe construction work should be scheduled in a way that minimizes disturbance. 3. Breakfast Quality and Variety The breakfast offerings were monotonous and the food was generally quite salty. Furthermore, there was a noticeable lack of options suitable for guests with Chinese culinary preferences. As an international hotel, a more diverse menu catering to different cultural tastes would be beneficial. 4. A Serious Security and Safety Incident (Most Critical Issue) This incident, although it happened to my travel companion, is the most serious matter I must raise. At around 3:00 AM, she was abruptly awakened by loud knocking on her door. Looking through the peephole, she saw two strange men standing outside. Feeling terrified, she immediately secured the door with the latch. Subsequently, the phone in her room rang, but she was too frightened to answer it. When she complained to the front desk the next morning, the explanation provided was that it was ”Muslim faithful reminding each other to pray.” We find this explanation shocking and completely unacceptable. Two unknown men knocking on the door of a lone female guest's room and then calling her in the middle of the night is a severe breach of safety and privacy. It is the hotel's fundamental duty to protect its guests from such disturbances and threats. This explanation is not only unconvincing but also reveals a critical failure in your security protocols and staff training. Conclusion: In summary, while the physical hardware of the hotel has improved with the new renovation, the management standards and overall service quality were, in our experience, subpar. The issues we encountered, especially the last one concerning personal security, have severely undermined our trust in the hotel. I urge the management to take these issues seriously, particularly the security incident, and provide a reasonable explanation for what occurred, along with assurances that measures will be taken to prevent such situations in the future. I look forward to your response.

I booked the deluxe room and it was very small. The description says 26m2 or something along those lines but maybe the bathroom uses most of that space because it definitely was not 26m2. The room was very small and stuffy. The aircon is not cold its more just like a loud ventilation. Also the pool was closed for renovations which was not mentioned in the booking notes. Friendly staff though

We had a great stay at this hotel. The service was truly excellent, from the security staff to the reception team and concierge, everyone was kind, professional, and very helpful. When we arrived, we were welcomed with a refreshing welcome drink and were even allowed to check in early, which we really appreciated. The security staff were especially friendly, helping us with our luggage and opening the car door for us. It truly a five-star service. The room was very comfortable, the bed, lighting, and overall ambience were excellent. What I loved most was the strong water pressure in the shower, which made it very comfortable and enjoyable. In terms of location, it’s quite convenient, close to Gaia Mall and the airport.

El amor por este lugar. Será definitivamente de nuevo con los niños. Recomendado para familias con niños o otros que aman el agua y la naturaleza. Maravilloso y pacífico resort. Pero el aire acondicionado no es realmente frío. Tal vez necesite mantenerlo. Amar al personal amigable y útil

La sensación de estar es también conocida como satisfactoria, la habitación es amplia y la cama es cómoda. El entorno está tranquilo, el paisaje fuera de la ventana es agradable y la gente se siente cómoda. El hotel es conveniente para el transporte y está cerca del aeropuerto principal sólo 10 minutos. El personal de servicio es amable y eficiente, el desayuno es variado, de buena calidad y la experiencia global es sorprendente.

AC en la habitación era caliente, aunque ya establecida down16c. Wifi no funciona en todas las habitaciones, sólo en el comedor se puede utilizar. La comida era así, pero el precio habita premio. Recepcionista muy amable y útil.

Hoja de cama descura, no blanca, pero ya se vuelve gris 🙈 El piso de la ducha VERY VERY slippery, es peligroso para los niños o los ancianos !! No se puede satisfacer la solicitud del cliente

El hotel está muy bien. Pero las personas fuman abiertamente dentro de este espacio de aire acondicionado, así que el turno. Inicie sesión sin problemas. Muy rápido. 2 personas en el contador de trabajo. Toalla de cara caliente y bebidas de bienvenida ofrecidas complimentary. La piscina disponible pero su lluvia durante mi visita. No se llevó a utilizarla. El cuarto está bien, pero el aire acondicionado es malo. No es frío. Reclamación al receptor, pero no parece tener ningún impacto después de la entretenimiento comprobado. La vista desde el cuarto de 1909 es increíble desde su 19° piso.

I have fond memories when staying at Aston Hotels as the service staff are always polite & smiling. Always going out of their way to please. However, I observed that the premises are normally on the older properties, albeit they try their best to keep clean & that the hot/water works well. I commend the front desk & the concierge personnel for their cheerful demeanour & eager smiles. It's near to the nice local produce shop for fruits & packed gifts goods of Pontianak which I bought for home.