El hotel en general estaba bien, pero el cuarto olía mucho a humos y en la mañana viendo bajamos a querer ingerir alimentos nos dijeron que ya había acabado el desayuno y apenas eran las 10, lo que me gustó fue la cama cómoda y la buena atencion del personal , fueron amables y puedesnllegar caminando denla estacion del tren como lugar estratégico para transportarte esta muy bien. Aunque lo recomiendo colo para 1 noche
Fue una posada maravillosa de principio a fin.
Cada miembro del personal con el que me cruzaba limpiaba, vaciaba los cubos de basura y mantenía siempre una limpieza meticulosa.
Los baños estaban abiertos las 24 horas, y era tan cómodo que quise quedarme otra noche, pero me dijeron que estaba completo y me rechazaron.
Mmm, dicen que hay plazas libres en su página web, así que pensé mientras me dirigía a casa.
Sin duda, me alojaría aquí de nuevo.
Ubicado en un barrio tranquilo, el personal es amable y servicial. El aparcamiento es limitado en los alrededores del hotel, pero tienen todo lo necesario. Solo tienes que preguntarles y te lo solucionarán.
El alojamiento incluye desayuno gratuito, y es realmente increíble; te sorprenderá la variedad que ofrecen.
El hotel está cerca de las tiendas de conveniencia y de los lugares de comidas que se cierran hasta tarde.
El hotel está bien situado.
Sólo es posible que sus problemas sean una vivienda básica en un hotel de tipo estándar y amenidades.
Great location, but overall underwhelming
The hotel’s location is excellent—right next to the station, which made getting around very convenient. However, aside from that, the experience was average. Cleanliness was okay, but not exceptional compared to other hotels in Japan. The Wi-Fi was unstable and slow, which made working or streaming difficult. Breakfast was disappointing; even at 1,000 JPY, it didn’t feel worth the price. Overall, the location is the main highlight.
Fantastic location, the hotel is in the Yamagata Station itself. Zao Station is outside the hotel. We went to Ginzan Onsen via JR to Oishida Station., it just took 40 minutes. There is a shopping centre called S-Pal, very convenient. I will re-book the hotel when returning to Yamagata. Recommended 👍👍👍👍👍👍🥰🥰
We really enjoyed our 1 nightstay there! Lovely room to sleep in and great onsen. Our room had a great view too. The breakfast spread was delicious. Would be back again!
I like Richmond Hotels for their modern decor and well-maintained property. Unfortunately this location in particular falls short of the most basic criteria of a hotel - cleanliness, especially in Japan. There were molds found in the bathroom in between the tub and the wall, as well as in between the window silts. The location of the hotel is about 5 mins walk from the Yamagata Station. Staff were nice and hospitable. The free midnight snack and free drinks and ice cream in the lounge were nice touches to the stay.
Todo el hotel da una impresión de antigüedad.
El aire acondicionado es central y no se puede regular la temperatura.
La bañera es pequeña y cuesta relajarse.
Creo que hay una razón por la que es tan barato.
Hay un aparcamiento de varias plantas detrás del hotel donde se puede aparcar por 750 yenes la noche.
Creo que el Hotel Washington, frente a la estación de Yamagata, es mucho mejor.
Muy bueno
71 valoraciones
8,1/10
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8.9/10
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UUsuario invitadoWhat a gem of a place! The special thing about this place is that there are 5 private outdoor onsens as well as a gender-segregated public bath and one mixed gender outdoor bath (for this one, you need to wear a bathing suit). If you are shy of exposing yourself or like taking photos, then those 5 private outdoor onsens are just perfect. I went in the autumn, which is cooling already and I can imagine what a treat it will be in winter with all the snow.
The hotel is located almost to the top of the hill. Either drive or call them ahead and they will pick you up and drop you off in the vicinity.
My room is quaint and Japanese-styled. I didn't pay for the meal package as I knew I'd would be busy trying out all the onsens available. They are all open 24hrs. By the way, private onsen number 1 and 5 are the best and most picturesque!!!
I'm doing all a favor and posting all the pictures of the private onsens.
UUsuario anónimoMy biggest mistake of this trip to Yamagata is to book this hotel. It's a good hotel but it's in the middle of nowhere. You will want to stay around the city of Yamagata province which is also called Yamagata city just so you can get to famous tourist spots. However this is 4 hours away from all of these. I had to book another hotel so I can stay 1 day in the city when I wanted to visit these places and the traveling time just completely made me exhausted. It took like 1 day to go to a place and 1 day to go back. It was so terrible, I was crying. This place is closed to Shonai airport not Yamagata airport so I also had to book another flight from Shonai. I wasted so much money for transportation. It was such a terrible experience.
However the hotel is incredibly beautiful with smart design in everything. I loved the onsen very much. If it was just a vacation/restcation for relaxing purpose or isolate yourself from the human word, it's the best choice for you. Since its in the middle of the endless rice field, there is nothing to eat except for paying very high price to eat at the hotel's restaurant. And the food was just okay.
The beauty of this hotel was like a trap. Its like I was blind from its beauty and couldn't see all other disavantages.
UUsuario invitadoThe trip was planned few weeks ahead, accommodation options in Zao Onsen are scarce. If there were other options, I probably would not go with this hotel again.
- Before arrival, I called the hotel twice using trip.com but no one answered.
- There was only one front desk staff handling check-in. I have waited for 20 minutes for check-in and the Indian family has it waited for 35 minutes. There was another staff coming out from the office and acknowledged the queue. However no action was taken despite the long wait by guest.
- I inquired about shuttle bus service but the staff at the entrance said “No shuttle bus”. I saw shuttle bus having the hotel name around the Zao Onsen area.
- On the first day of room cleaning, the cleaning lady has not replaced the used porcelain cup and Japanese cup. Also no replenishment on tea bags and toilet amenities. At this price point of over USD500 per night, I was quite surprised.
- There are 2 onsen places, one outside the hotel and one on the 1F. The outdoor onsen inside the hotel was not opened and the reason is “snow accumulation”.
Overall, the room is spacious and clean but the service did not meet the expectations.
UUsuario anónimoExcelente ubicación (en el centro comercial y a pocos pasos a la estación de trenes).
¡Grande bonificación es el fantástico inicio!
Ayudante y amable personal.
Definido recomendado.
คคนสวยมาแล้วจ้าReally great hotel in Zao onsen. The location is easy to find and free parking for guest. The room is big and clean. I love the window in our room see the snow falling and small pond as well. We didn’t booking the dinner & breakfast so I don’t know the food taste. However, onsen is really great!! I love outdoor onsen that you can see the view of Zao mountain while bathing and snow falling to your head!! but just scare of bear. So nice to stayed here!
YYeungEl hotel tradicional y estilo más antiguo es caliente, el servicio es excelente y el personal del hotel se ha recepcionado durante mi auto. La comida es generalmente nueva, la habitación no es nueva pero el espacio es lleno, y puede ver una hermosa vista de hojas rojas de la ventana. El caliente es muy bueno, también ofrece sopa privada gratuita para el huésped por una hora.
UUsuario invitadoA wonderful place to stay in. The service was fantastic. The room was huge, much too large for just a solo traveler like me but it would have been perfect if I had brought my wife and child along. The onsen quality was great, albeit the fittings at the shower area were a bit old. The food was hands down amazing and featured great local produce. Honestly there was too much for one person to finish! What I especially liked was that they had a separate room on the first floor where if it was too early for you to check in, you could drop your luggage off, change, and then grab your gear and head to the slopes. Same thing if you intend to charge the slopes a bit more on your last day, just leave your stuff in the storage room, hit the slopes, come back and change out, hit the onsen for the last time, then go off. Definitely recommending this place to my friends visiting Zao.
CCrazyKimNice and friendly staff, within 10 minutes walk from Yamagata Station. The natural public hot bath is small but nice and serves the purpose of relaxation. Limited choice of food served in breakfast but the food is nice. Free alcohol drinks during 6-9 pm. We selected a room with a loft bed, and if you use it you need to put the bed sheet yourself.
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