The hotel is nestled in the mountains, and the morning views from our rooms were absolutely breathtaking. On a few mornings with light drizzle, a mist swirled around the mountains, making it feel like we were living among the clouds.
There was just one minor issue: the hotel initially wanted to charge 300 yen per person per day simply because it offers a public bath. As I’m not comfortable using such facilities, I didn’t visit the bath at all. However, at checkout, I was surprised to see an additional charge of over 1,000 yen for my family on the invoice. Although the amount was small, it didn’t seem fair to be charged for a facility we didn’t use. After I raised this concern, the front desk manager stepped in and kindly waived the fee.
Aside from this slight issue, my stay was wonderful and thoroughly enjoyable.
Overall it was a great stay.
The pros:
Facilities were great. Log cabins were clean and cosy. Staff were attentive if you needed assistance. Bath house was out of this world, especially the outdoor section. West high speed ski lift was out of order, and some ski runs not operating as normal, but the skiing was great. You can also order pizza delivery to your room if you wish.
The cons:
TV's in the cabins were japanese channels only and old TV's. If only they could update TV's or provide a Fire Stick so you can cast Netflix on request. Courtesy bus system was confusing, but once you got the hang of it it was ok. If your staying in cabins your meant to bring you ski gear with you. Would be nice if you could leave it at the ski slopes, and not have to carry it back to the cabins. Breakfast is expensive, so we got convenience store food for breakfast each morning
Decidí alojarme en Matsumoto porque quería ir a Kamikochi. Este hotel está cerca de la estación de Matsumoto y no es caro, así que creo que tiene una buena relación calidad-precio. Ofrecen ramen o helado de waffle gratis a los huéspedes por la noche, lo cual estuvo genial.
Es un hotel clásico antiguo. La habitación es grande, pero la cama es pequeña (<1m).
A veces es difícil encontrar personal que hable inglés con fluidez.
El desayuno es bueno, pero el almuerzo es demasiado caro.
Es un hotel con acceso directo a las pistas de esquí de Cortina, por lo que es conveniente si te quedas en el hotel durante todo el día. Pero las condiciones de la carretera pueden ser terribles en los días de nieve. Muchos coches no pueden acceder a las pistas de esquí desde la carretera principal, incluso si están equipados con neumáticos para nieve.
La ubicación es excelente en el corazón de la ciudad y en el opuesto de la estación.
La habitación es tranquila por diseño, no puede abrir dos maletas al mismo tiempo. Está bien para una estancia corta pero no para una estancia larga. No es realmente un hotel para relajarse debido a un espacio estrecho en la habitación.
Staying at Shoho in Matsumoto was an unforgettable experience that truly deserves five stars. Nestled amidst the serene landscapes of Nagano Prefecture, this hotel seamlessly blends traditional Japanese elegance with modern luxury. From the moment we stepped into the lobby, we were enveloped by a warm and inviting ambiance that set the tone for the rest of our stay.
Our room was a perfect sanctuary—spacious, meticulously clean, and adorned with subtle touches of Japanese artistry. The panoramic views of the Japanese Alps from our window were nothing short of breathtaking, especially when the mountains were bathed in the soft glow of sunrise. The traditional tatami flooring and comfortable futon bedding provided an authentic experience without sacrificing comfort.
One of the standout features of Shoho is its exceptional onsen facilities. Soaking in the natural hot springs while gazing at the picturesque scenery was incredibly rejuvenating. The rotenburo (outdoor bath) offered a tranquil escape where the stresses of daily life simply melted away. The hotel's attention to detail extended to these spaces, with beautifully crafted woodwork and stone elements enhancing the overall atmosphere.
Culinary delights awaited us at every meal. The kaiseki dinner was a masterpiece—a multi-course feast that highlighted seasonal and local ingredients. Each dish was artfully presented and demonstrated a profound respect for Japanese culinary traditions. The breakfast buffet was equally impressive, offering a wide array of both Japanese and Western options to suit all palates.
The staff at Shoho went above and beyond to ensure our stay was exceptional. Their genuine hospitality was evident in every interaction, from assisting with our luggage to offering insightful recommendations on local attractions. Despite any language barriers, their kindness and professionalism shone through.
The hotel's location is ideal for exploring the rich cultural heritage of Matsumoto. We were just a short drive from the iconic Matsumoto Castle, one of Japan's most beautiful original castles. Strolling through the historic Nakamachi Street with its classic white-walled storehouses turned boutique shops and cafes was a delightful way to spend an afternoon.
In addition to its proximity to cultural sites, Shoho serves as a great base for nature enthusiasts. The nearby Kamikochi Valley offers stunning hiking trails that showcase the unspoiled beauty of the Japanese Alps. Returning to the comfort of the hotel after a day of exploration was something we looked forward to, especially knowing a soothing onsen soak awaited us.
In summary, Shoho encapsulates the essence of Japanese hospitality. Every aspect of our stay was thoughtfully curated to provide comfort, relaxation, and cultural enrichment. We left feeling deeply refreshed and with a greater appreciation for the wonders of Matsumoto. Shoho is more than just a place to stay—it's an experience that lingers long after you've departed. We wholeheartedly recommend it to anyone seeking an authentic and luxurious retreat in Japan.
La ubicación era excelente, con fácil acceso desde la estación de Matsumoto y a poca distancia a pie del castillo de Matsumoto.
El personal del hotel fue muy amable y disfruté de una estancia muy relajante.
Me gustaría volver a alojarme aquí si tengo la oportunidad.
La foto muestra las vistas desde mi habitación.
El hotel está situado a una distancia muy lejana de la estación de Karuizawa JR y ofrece un servicio de autobús cada media hora al sur de la estación.
El hotel está muy cerca de la ciudad, pero el autobús es muy pequeño y puede estar lleno a veces, lo que hace que las personas se apresuren al autobús.
Por lo tanto, puede depositar su equipaje en el centro de la clientela junto a la parada de autobús y transferirlos al hotel para usted. No me pareció que el hotel no publicara el servicio suficiente, ya que es muy útil y eficaz para crear más espacio para pasajeros en el autobús.
El desayuno en el hotel no es un buffet, así que fue al hotel del Príncipe Karuizawa West para tomar el desayuno en su lugar.
Durante las horas de no altura, el hotel ofrece un transporte individual gratuito, por lo que es definitivamente un plus.
La primavera caliente de Momiji es una visita que debe hacerse.
El servicio general es excelente.
En primer lugar, se encuentra cerca de la estación de Kamisuwa, a unos 8 minutos a pie.
Pero lo mejor de todo es que la vista era fantástica porque el lago Suwa estaba justo enfrente.
Tanto la cena como el desayuno estuvieron bien, y quedé satisfecho con las instalaciones internas (aguas termales, etc.) así que descansé bien y ¡me voy!
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9.7/10
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9.0/10
Fabuloso
JJin Ki DadStaying at Shoho in Matsumoto was an unforgettable experience that truly deserves five stars. Nestled amidst the serene landscapes of Nagano Prefecture, this hotel seamlessly blends traditional Japanese elegance with modern luxury. From the moment we stepped into the lobby, we were enveloped by a warm and inviting ambiance that set the tone for the rest of our stay.
Our room was a perfect sanctuary—spacious, meticulously clean, and adorned with subtle touches of Japanese artistry. The panoramic views of the Japanese Alps from our window were nothing short of breathtaking, especially when the mountains were bathed in the soft glow of sunrise. The traditional tatami flooring and comfortable futon bedding provided an authentic experience without sacrificing comfort.
One of the standout features of Shoho is its exceptional onsen facilities. Soaking in the natural hot springs while gazing at the picturesque scenery was incredibly rejuvenating. The rotenburo (outdoor bath) offered a tranquil escape where the stresses of daily life simply melted away. The hotel's attention to detail extended to these spaces, with beautifully crafted woodwork and stone elements enhancing the overall atmosphere.
Culinary delights awaited us at every meal. The kaiseki dinner was a masterpiece—a multi-course feast that highlighted seasonal and local ingredients. Each dish was artfully presented and demonstrated a profound respect for Japanese culinary traditions. The breakfast buffet was equally impressive, offering a wide array of both Japanese and Western options to suit all palates.
The staff at Shoho went above and beyond to ensure our stay was exceptional. Their genuine hospitality was evident in every interaction, from assisting with our luggage to offering insightful recommendations on local attractions. Despite any language barriers, their kindness and professionalism shone through.
The hotel's location is ideal for exploring the rich cultural heritage of Matsumoto. We were just a short drive from the iconic Matsumoto Castle, one of Japan's most beautiful original castles. Strolling through the historic Nakamachi Street with its classic white-walled storehouses turned boutique shops and cafes was a delightful way to spend an afternoon.
In addition to its proximity to cultural sites, Shoho serves as a great base for nature enthusiasts. The nearby Kamikochi Valley offers stunning hiking trails that showcase the unspoiled beauty of the Japanese Alps. Returning to the comfort of the hotel after a day of exploration was something we looked forward to, especially knowing a soothing onsen soak awaited us.
In summary, Shoho encapsulates the essence of Japanese hospitality. Every aspect of our stay was thoughtfully curated to provide comfort, relaxation, and cultural enrichment. We left feeling deeply refreshed and with a greater appreciation for the wonders of Matsumoto. Shoho is more than just a place to stay—it's an experience that lingers long after you've departed. We wholeheartedly recommend it to anyone seeking an authentic and luxurious retreat in Japan.
CChloe Lim SanThe heart warming and hospitality of this family is one of my best experiences in Japan.
It was my first time traveling to Hakuba and it was snowing heavily. Masanori san was busy with dinner but he had his daughter to pick me up instead (she have left for university so I reckon on normal days, he will have to go out of his way to pick passengers if they needed.) One key thing to note was to specify where you are properly because i took a bus and they didn’t stop me at the interchange but instead they dropped me off at the Hakuba stop (outside North Face shop) so it was quite confusing and they couldn’t find me at first.
The room is very spacious and the morning snowing view was really nice. The free Hakuba shuttle bus is just one minute away and it comes every hour, you can have breakfast at 7/7.30am and take the shuttle bus at 8/9am (might not come on time but just be earlier as there are many others taking the same bus). In house Onsen was decent with hot enough water but will be perfect if only it was outdoors (more for the ventilation and view).
The dinner made by Masamori san was one of the main reasons why I booked this hotel - French cuisine. It is delicately made and ingredients are carefully sourced, you can literally taste the freshness of their ingredients. Book at least one day in advanced!
At 84, their granny got to be the cutest and sweetest, we sang that one or two Japanese song she knew and she was so happy she served us tea, we kind of almost feel bad that she is serving us but after speaking to her daughter knowing that it is working there that keeps her body strong and makes her happy (so during Covid, she was feeling weak).
And also they link up with Lion Gear for all rental of everything you need. You just have to let Masamori san know and he will arrange for them to pick you up at your preferred time. After choosing your gears, he said they will send me to the slopes (went Goryu/Hakuba 47), but they didn’t and instead they sent me to Happo and I had to bring my gears and walked 20-30mins to the bus stops and paid for the V2 buses (the larger buses are not free - so you got to pay 800Yen per person). After I told Masamori san the story, he was really apologetic and immediately called them up. The next day, he got them to compensate me for the trouble and it really did helped ease the not so great experience and time wasting - the Lion gear boss was generous in compensating and explained that it was their new staff and they didn’t follow the previous arrangements.
Supermarket is about 15-20mins walk away, can be pretty cold but the walk is really nice, proper walking path with snow built up like walls.
All in all, I will still rate this place 9/10 for the hospitality and sincerity of this family, the food and the spaciousness of the room! Highly recommend you to go for the French dinner!
BBSohAwesome hotel under the hotel group chain. Location is excellent however not that near to local dinning places (average about 15mins drive). Hospitality and services were beyond expectation. Booked room was as described and as shown in hotel's website. In reality, the room was very spacious and comfortable.
My family and I had a little car trouble on day of check out, and the hotel staff were kind, patient and extremely helpful in resolving the issue. Kudos to the staff going beyond their job scopes I believe.
UUsuario invitadoMientras buscaba un lugar para quedarme solo, encontré una habitación doble de tamaño razonable a un precio razonable, así que hice una reserva para dos personas e invité a un amigo local a compartir la habitación.
Gracias a mi amigo japonés, pude registrarme fácilmente y, como no había agua en la habitación, pude preguntar fácilmente en la recepción. En cuanto al suministro de agua, me informaron que podía comprarla en la máquina expendedora al lado de la recepción en el primer piso.
No había salida en la cabecera de la cama en la pared, lo cual era un poco incómodo.
La ropa de cama era cómoda, así que pude dormir bien por la noche.
UUsuario invitadoUbicado cerca de la estación de Matsumoto, a unos 8 minutos a pie, el hotel es pequeño pero tranquilo y limpio.
El personal es amable y el desayuno es exquisito y delicioso, con una pequeña selección de platos.
Además, está convenientemente ubicado de camino a Kamikochi, los famosos Alpes del Norte de Japón. Tras una noche de estancia, puede tomar el minitren a Shin-Shimajima justo al lado de la estación.
UUsuario invitadoEste es un hotel de bajo tono y lujoso, a 10 minutos de la estación de JR de la Luzhengzae, la universidad de autocar cuesta 1.300 yenes y alrededor de 65 yuan. Elija porque el hotel 🏨 tiene una historia y es el favorito de las vacaciones de los principales cantantes de la Lengua, y el servicio en inglés está en todas partes. El desayuno es muy delicioso, la vista al aire libre es más de primera clase! Muy gusta este hotel, lleno de detalles, lo escogerá en el futuro.
UUsuario invitadoProvides shuttle services to Karuizawa Station (which is also where the factory outlet is). Super good service, all the staff members are so welcoming, nice and helpful, and they bid the guests goodbye the traditional Japanese way when we leave, such a warm touch. Very good breakfast with a super nice view. Rooms are spacious enough and very comfortable.
MMichelle Chow KingVery nice hotel! Super super clean. Has a ski and snowboard rental shop right across the hotel (1 min walk)
10 min walk to the closest hill
Breakfast was great. Buffet style. Both Japanese and western choices
Private hotel onsen
The pub restaurant is across the hotel. Great to relax after a day of snow activities
Japanese restaurant inside the hotel. Not a lot of choices on the menu - just sukiyaki or shabu shabu set menu
Transportation is great. Tons of buses - free or paid.
If you go out for dinner, you can ask the hotel concierge to pick you up whenever you are for free
Bathroom simple and clean - always have hot water
Only con - the wifi signal is extremely weak. The signal will go on and off whenever it wants to 🫣
And
Overall I will come stay again!
CChungIt was my first time staying in this hotel, my second time in Hakuba.
The hotel staff was very nice and helpful.
The equipment in the hotel is clean and new. I also liked the design of the hotel.
One slight disadvantage was that the hotel was far from many facilities in Hakuba; it would be fine if I were driving. The heat in the summertime makes moving around Hakuba difficult.
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