Karuizawa Prince Hotel West

Good Hotel with Great Outlet Access, but a Major Letdown I have mixed feelings about this stay. On the positive side, the hygiene was perfect, the facilities were good, and the staff provided excellent service. The location is also very near the outlet shopping area. Unfortunately, our experience was ruined because the hot spring was completely shut down during our stay. There was absolutely no notification beforehand; we were only informed when checking in at night. Finding out so late was very frustrating and disappointing. It is a pity because the hotel has great potential, but the lack of transparency was unacceptable.

Conveniently located within the Premier Outlets for shopping and dining. The room is decently sized although would prefer a bigger room for 3.

The room size was good and the beds were very comfortable. The view in the room was a highlight, overlooking a beautiful green garden with mountains in the background. Walking around the hotel was very enjoyable. The entire area is lush and green, and there is also a lake which adds to the atmosphere. There is an activity area as well, although it is mostly designed for kids and requires an extra fee. Bicycle rental is available, but it was surprisingly expensive, probably the highest I have seen in Japan. The onsen was unfortunately closed for two out of our three nights. We were able to use the onsen at East hotel, but it was not as good as the one in our hotel. A nice touch was the coffee. There is a popular coffee shop in town called Mikado, and the hotel provided their drip coffee for free every day. It was excellent, and when we asked for more, they kindly provided it again at no extra charge. There is also a FamilyMart inside the hotel, which carries some unique regional products. That was quite interesting and a nice detail. The shuttle bus service was always on time, and the drivers were kind and friendly. The nearby shopping mall, which is part of the hotel area, offers many popular brands at relatively good prices. It feels more like an outlet, with slightly older products, but still great for shopping. There are also a few good restaurant options within the mall. I did not have breakfast at the hotel, so I cannot comment on that. Overall, it was a good stay.

Enjoyed our stay very much! The room was clean and spacious. Proximity to the outlet mall and train station was excellent plus the shuttle to the mall and station was efficient.

There are limited amenities when choosing the west cottages. The onsen and gym is only until 19:00, to which is often the time where we have dinner or arrive in the hotel from touring or shopping. So we were not able to use it on day 1. And on day 2, we were rushing to go back to the hotel just for it. 2. The small cottage doesn’t have any AC. It was hot at since it’s already mid Ma. They provided 1 electric fan for us. So be aware for those who chose the cottage accommodations.

Perfect location, delicious breakfast, wonderful hot spring! Love the stay!

I think it’s a bit too far to visit just for a quick stop and rest for one day. It seems like a place that would be better to stay for a few days and really enjoy.

Although the lodge was pretty old, it was well maintained and the service was excellent. We really enjoyed the stay.

Surrounded by beautiful nature, peaceful and serene location.