Kristen
18 de julio de 2023
First, they gave us terrible directions to get there and there is no visible sign at the property. We were lost for 2 hours and tried calling a few times and when we stopped somewhere with wifi and nobody answered. The power went out a couple of times the second night we were in leaving us in a hot tent with no AC or lights. I requested a reserved bed area by the beach. One was not reserved for us as they said. When I went to check out, there were several charges for tips on my bill. About $1000 pesos worth. These were added on my food bills by underlining a gratuity amount when you sign. I didn't underline any amount so I guess someone there did. The property was clean and beautiful, but the customer service was lacking a lot.
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