Wakax Hacienda

"Una experiencia que te conecta con la naturaleza. La selva es impresionante, y tener acceso a cenotes abiertos es algo que pocas propiedades pueden ofrecer. El agua fresca, y el ambiente es tranquilo y auténtico muy diferente a los cenotes llenos de gente, donde te sientes en un balneario. El hotel logra ese equilbrio perfecto entre lujo y naturaleza. Sin duda uno de los lugares más especiales que he visitado en Tulum. Totalmente recomendado."

Casa Malca

"It's been almost a week since I left Tulum, and even amidst a busy work week, I still often recall the memories of my stay at Casa Malca in Tulum. It was a spontaneous trip, leaving little time for hotel research. I started looking for the most expensive hotels, the ones with the best services, the ones with the highest reviews, and so on, but nothing really struck a chord. Then, I stumbled across a few listings for Casa Malca on Xiaohongshu. The photos of Casa Malca gave it a museum-like feel, and the seaside setting was elegant—not luxurious or mass-market, but rather unique and unique, evoking a sense of escape. My intuition told me it was the right one, and I quickly booked three nights there. After flying from my busy work city to Cancun, I drove two hours to Casa Malca, feeling exhausted. I felt like I hadn't quite escaped reality yet, perhaps because I still had a serious look on my face when I entered the hotel. As I slowly made my way to the hotel lobby, a mysterious feeling arose. When I arrived at the front desk, I was greeted by the incredibly warm and charming smile of Yair, the handsome receptionist. I felt instantly warmed. Because I was there specifically for my birthday, the hotel even upgraded my room and decorated it. These unexpected surprises instantly transported me to a place of bliss and joy. During my three-day stay, I enjoyed the Egg White Omlette breakfast, which surpassed any hotel breakfast in the world. It was incredibly clean and healthy, with an incredibly rich variety of vegetables, and it was beautifully presented. I still miss it. Although I don't usually eat pastry, the restaurant waiter brought it to me, and I tried my favorite carrot cake, which was also delicious. The pool is also beautifully designed. This place would be perfect for weddings and parties; it felt like it belonged to me. I must thank Yair for his attentive service and charming smile, making my lonely birthday trip so warm and joyful. The staff here made me feel like they were genuinely smiling, not just doing their job for the sake of work. The two are completely different. In an era where new decoration designs are emerging one after another, sincere and thoughtful service and smiles will add hidden but very important points to the overall experience."

Hotel Shibari - Restaurant & Cenote Club

"First of all the service was beyond bad, it’s as if the staff never communicated with eachother. Upon arrival, we got asked if we were celebrating anything, to which we said yes as it’s our fifth anniversary, and they said they would arrange a surprise for us the next day. We finished our stay without any surprise or acknowledgment as to what had happened, it was just forgotten. They would ask us every day if it was our first time at breakfast, ask about allergies and so on, which on your fifth day at the hotel makes it feel very impersonal. The hotel is also very restrictive in when you can use their amenities, which is laughable when they have no direct beach access. Their pool only opens 11am-6pm, their bikes (which are in horrible shape) can only be hired 9am-6pm…it felt like being at a school camp instead of an alleged 5-star hotel. You are stranded on a street with nothing to do, no signal outside of the hotel, no free beach access and a whopping $40 to get to the town center (which is a 15min drive away). To put the cherry on top, we got called to our room on our last night asking when we would like our bags collected for check-out, they said it was arranged…and it never was. We also never got asked if we had a nice stay upon leaving, nothing. They truly don’t seem to care. Honestly, save yourself the trouble."

Tago Tulum by G Hotels

"El mejor hotel en el que me he alojado. Un pequeño paraíso. La suite tiene un estilo increíble y único con una vista impresionante y piscina privada. Todo fue extremadamente amable y servicial con una sonrisa constante todos los días. Hay muchos restaurantes, tiendas alrededor y muchos lugares para salir por la noche. Recomiendo absolutamente este hotel. Tuve una estancia estupenda."

Hotel Carpe Diem Tulum by Nah Hotels

"Los departamentos son lindos y amplios, el único problema que tuvimos fue que quise reservar un loft (duplex) y por una confusión en booking reserve otra habitación. Teniendo en cuenta que paramos 24 noches y con mi compañera de viaje trabajamos por videoconferencia, necesitábamos el loft para tener mas privacidad. El encargado con cobro 300 usd por hacernos ese cambio."

Villa Pescadores

"Excelente ubicación. Buena relación calidad-precio. La comida es cara (similar al resto de Tulum). El personal no está dispuesto a aceptar la solicitud de comenzar el desayuno 15 minutos antes."

Casa Gitano

Bahia Principe Grand Tulum - Todo incluido

"All good!"

The Beach Tulum Hotel

Hotelito Azul

"Excelente ubicación en la playa y gran bungalow, equipo muy amable y servicial. Varios restaurantes o supermercado en la zona."

Ana y José Hotel & Beach Club

"El hotel está muy bien situado en la playa, y el hotel está muy bien situado en la playa."

Coco Unlimited

"El hotel tiene una super ubicación, sin embargo, algo en los años. Desafortunadamente, el personal no está realmente orientado al servicio. Pocos espacios sombras en la playa."