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Hoteles recomendados en Milán

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5 estrellas

Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
4.7/5101 Comentarios

Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan

Milan Stazione Centrale Milán|A 0.86km de la Bosco Verticale
We selected the hotel for its reputation as a flagship, luxury property within the Marriott Bonvoy portfolio. We booked a 3 night stay at the beginning of a 3 week trip through Italy,. The hotel has a majestic presence in a wonderful, central Milan location. The common areas of the hotel have magnificent architectural details and are beautifully appointed. The staff is universally professional and well-trained. We were pleasantly greeted upon checking in and assigned a room that we were looking forward to after traveling close to 24 hours end-to-end from our home in California. The room was badly worn and very disappointing. The leather on the exterior of the door was literally peeling off. Inside; the leather headboard was also in horrible condition; the leather desk chair had holes in it and showed considerable wear; the leather-covered drawers were worn through and peeling; and the long wood laminate counter was badly chipped. The room should have been renovated years ago, and certainly had no place being in a 5-star, luxury hotel. We were exhausted from our long journey, otherwise we would have requested a change in rooms. We unpacked and prepared to refresh with a shower when we realized that the temperature control for the shower was not functioning. We called the front desk and they promptly sent up a tech. He worked on it and then summoned another associate. Neither could fix it. We called the front desk again, and they said that they’d move us to another room within 10-15 minutes. We packed up everything and waited. About an hour passed and I went down to the front desk to personally discuss the matter and find out why we had not been moved. The desk clerk was very kind, and stated that they were still working on finding us another room. He stated that the hotel is very aware of the condition of the rooms, but doesn’t want to close off any rooms for renovation when the hotel is busy during prime season. He assured me that the new room would be ready soon and that they would be moving us to a “much larger” one. Finally, after waiting about 2 hours, we were moved to our new room. Again, the leather on the door was badly peeling and should have been replaced. The room was not substantially larger, and seemed roughly the same size as the first one. Overall, it was badly worn, the carpet had stains in it, and the bathroom had mildew in the grout around the shower/tub. The bathroom felt dirty. Upon checking out, the desk manager asked me how our stay was before realizing that she recognized our name. She told me that our situation had come up in a staff meeting and that the hotel wanted to try and make things right by offering to credit our Bonvoy account for one of the three nights of our stay. While this gesture was appreciated, the experience at the hotel was extremely disappointing. Aside from its beautiful common areas and polite, attentive staff, the guest rooms are in deplorable condition and have
The Westin Palace, Milan
4.3/562 Comentarios

The Westin Palace, Milan

Brera Milán|A 1.04km de la Bosco Verticale
It is very true that a picture and an image tell their own powerful story! When my husband Guy and I arrived back at the Westin Hotel from Florence, Guy got down on the floor of the hotel reception on both knees to offer a prayer of thanks to Riccardo, the Head Concierge of the Magical Concierge Team. This is how grateful and delighted we were with the services of the Concierge team of Riccardo, Andrea and Silvia. Riccardo was unphased by us not having made Porter reservations for the Railway station. He said he would find a way to help for us with our large luggage. The combination of Riccardo’s skills and connections achieved a mini miracle; our taxi driver to Milan station had been briefed on how to secure porter assistance and the plan was executed with military precision. A young man appeared from nowhere to provide this assistance. This type of service can only be achieved by a Magical Concierge Team. Riccardo, Andrea and Silvia also scored perfection on our return journey from Florence to Milan. As the train arrived at Milan Central, Porter Andrea was holding up a sign with my name on it with the universal thumbs up signal. Watching this Porter lift two suitcases weighing around 20 kilos each from the overhead baggage rack as though they were a feather, was astonishing. Between them Porter Andrea and Mario, the driver of the chauffeur service ensured a seamless arrival back at the Westin. We recommend this Concierge team without any hesitation as the best.

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Lee valoraciones de usuarios sobre hoteles en Milán

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Hotel Tocq
4.4/558 Comentarios
Estación Garibaldi
Esta es mi segunda vez en el Hotel Tocq, no hay mejor recomendación que eso. La ubicación es excelente, cerca de la estación Garibaldi hasta no lejos de la estación central, sino en una zona mucho más agradable y más segura. Bien conectado con metro, tranvía y tren suburbano. Caminando a una gran cantidad de lugares agradables. El desayuno buffet es rico, tiene muchas opciones sabrosas y dulces, y también se sirve para los veganes y lactosa intolerante. El personal es amable y muy útil. Sólo me gustaría mejorar algunas cosas incluidas en la habitación: - los pantalones (siempre hay un par en lugar de dos, pero te darán el otro si se lo solicita); -No hay lugar para poner el jabón así tal vez un dispensador de jabón de mano sería mejor que el jabón de barra; - para las estadías de lingerie podría ser útil tener en algún lugar para almacenar las ropas, es armario o algunos tractores.
Milano Verticale | UNA Esperienze
4.4/546 Comentarios
Brera
Amazing experience, had a great time at Milano Verticale, i rate my experience with 5 stars: from rooms which have a fantastic design, super clean and modern, to reception experience, very professional staff: shoutout to Farid who assisted me personally and who made sure I had anything I needed! I will definitely come back!
NH Collection Porta Nuova
4.7/555 Comentarios
Brera
El hotel es bueno, la ubicación es muy buena, está muy cerca de Chinatown y del centro de la ciudad, y hay un supermercado local italiano al lado. Puedes comprar algunas especialidades italianas. Si vas con tu bebé, este tipo de habitación también es muy económico, es más grande y tiene más espacio.

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