Sol Tenerife

Персоналу абсолютно наплевать на запросы гостей . ТРИЖДЫ просил дополнительное одеяло, с третьего раза принесли... полотенца 🤦 И только когда я уже просто устроил скандал на рецепции и заставил их объяснить мне разницу между blanket и towels (чтобы убедиться что они понимают английский) - только тогда наконец принесли одеяло. Номер дали на сторону где самые шумные бары до 2 ночи и не предупредили об этом На завтраках тоже хамский персонал. Омлет надо выпрашивать, всё делают с недовольными лицами. Быстрее торопятся убрать еду как только наступает 10:30 утра, буквально вырывая ее из под рук гостей. Если бы не такой ужасный персонал - отель вполне приемлемый, хоть и пошарпанный. Много номеров с хорошим видом на город и на океан.

Buono

Great stay and service only let down by decor! As a family, we received a nice warm and friendly welcome upon our arrival. We enjoyed the hotel's close location to the beach and other local amenities. My daughter thoroughly enjoyed the entertainment provided, I participated in the daily outdoor well-being classes and we both enjoyed the variety of options available for our daily breakfast. Our stunning sea view room was above the entertainment stage and local night clubs but we didn't mind. The house keeping team were great, very polite and kept our rooms clean and tidy - making beds, changing towels, sweeping and mopping floors daily. However, the overall decor of our room was tired. We found the beds uncomfortable and discovered cockroaches in our room on three separate days. Admittedly we did not report this because for one, we know the critters are naturally present in hot climates (we saw them outside all over the over island); Two, we deterred more turning up by leaving the bathroom and hall lights on at night and keeping the balcony door closed. We believe they originated from the bathroom's old fashioned, poorly designed, gappy and very dusty perforated suspended ceiling. The hallway had a bare-thin, heavily soiled and odorous carpet that would be better served being replaced by tiles. Only made worse when a neighbour had vomited on it one evening. Should the decor be improved to meet the overall good level of customer service we received, we would definitely consider Sol Tenerife again when in Tenerife.