Courtyard Memphis East/Bill Morris Parkway

The professionalism of the front desk manager Rell was excellent! We changed rooms twice because of issues in the room ( tv not connected, missing remote, and bath tub had no stopper). He upgraded us to a better room and comped our breakfast all while being extremely courteous. The morning Bistro manager was also very sweet. Other than the minor inconveniences of changing rooms our stay was pleasant.

I stayed for 3 nights and didn’t get room service once, I bought laundry detergent and softener however could not wash because the front desk didn’t have any quarters. The food service was poor. Property was dirty, overall the worst stay ever for me.

Was told the restaurant would open at 5 so I waited. Hotel was quiet so I guess the kitchen staff never showed up. Went down the street and got Mexican food to go. I turned off the TV and it wouldn't turn back on. The front desk offered a new room because the TV guy wasn't in. I passed on relocating. No big deal.

Despite age of the hotel, staff on night and day shift were all extremely professional, polite and great conversationalists. I enjoyed asking questions and was treated with respect and informed answers.

The one thing even the cheapest hotels have is coffee in the room. all they had was decaf. I was forced to buy coffee from theirnlittle shop. itvwas aweful and over priced had to make 2 tdios before i could get someome to wait on me. not how i wanted to wake up before a day traveling

We stayed two nights. The first night was fine. However, when we returned to our room on our second day, after spending the day in Memphis, our room was not made up. I went to the front desk and let the lady there know and she told me that we were supposed to ask for housekeeping services. I told her that nobody had ever mentioned that to us. She just shrugged and said nothing. So then I asked her if somebody could supply us with towels, Kleenex and toilet paper. She said housekeeping had all left. By this time, I was feeling really frustrated but I patiently asked her if she could get us the room supplies. Again she shrugged and just stood there. Finally after she realized that I wasn’t leaving, she very slowly shuffled off and eventually brought me what we needed. No apologies, no compassion or care at all. When we checked out, I asked if this was the Marriott’s policy to not provide housekeeping services unless they were requested. The lady said absolutely not! I also told her that there was no shampoo, conditioner or body wash in the containers in the shower. This lady was very shocked and apologized over and over. I would not expect this poor service from a Marriott hotel, nor would I recommend staying here unless you are desperate. A very disappointing stay for my husband and me.

My debit card got charged twice, but other than that everything was fine.