Pullman Xishuangbanna Resort

第一次來西雙版納 選擇了鉑爾曼 服務很好 尤其是前台的吳女士 辦我續住和入駐操作 温馨提示房卡 很滿意 下次還會來

Visited during off season but the service was still lovely and attentive to detail. Had a great time at the Pullman (free room upgrade was awesome!) and would recommend when visiting Xishuangbanna

酒店在融創度假村裡，辦理入住的時候是由Heidi接待，非常貼心且負責的美女，有問必答，回饋也很及時。因為化粧耽誤了退房時間給我延遲退房到了四點，真的把我感動到了！鉑爾曼真的做到了服務至上，尤其Heidi很棒！繼續保持嗷～

位置：位於融創度假區內，整個度假區就是一個小公園，打車去告莊星光夜市也就20幾分鐘路程；走出去10分鐘路程有西雙版納唯一一家星巴克 服務：由於套餐內包含免費接送機，提前打電話聯繫了酒店，酒店有專屬工作人員聯繫，並在我們入住期間全程對我們的反饋進行服務跟進，非常贊 硬件：室外泳池每日14:00-17:00製造泡泡，下午還有工作人員在泳池組織潑水遊戲，孩子們玩得超級開心。 這次旅行期間覺得西雙版納的景色很美，人們特別淳樸熱情，愛上西雙版納！

來版納親子游，前三天定了告莊景區經濟型，後面兩天想體驗好點的酒店環境，攜程看了推薦定了鉑爾曼，重點表揚賓客服務經理趙麗Vicky，服務非常好，基本上有需求第一時間都會幫助解決，酒店整體不錯的，早餐豐盛，午餐也很可口，唯一美中不足的這兩天下雨，酒店玩樂設施跟住的客房還是有些距離，需要撐傘才能抵達，其他都非常OK，推薦。

We have been visiting the Pullman Resort during our Golden Week Holiday. The hotel was quite empty despite the festival season. We also know the Pullman in Sanya Bay well and were somewhat disappointed of the one in Xishuangbanna. Overall, the hotel was way too expensive for the provided quality and services, we cannot recommend it. Pro: The hotel has been a nice choice due to its rooms in good conditions but nothing “special”. + The location is a bit outside of Jinghong - so it’s quiet and green, you can do nice small walks in the area of the resort + Since it wasn’t full, you could easily get some space during breakfast + The breakfast was quite nice (but monotonous after 3 days). + Very nice of the breakfast staff: in the last morning they provided us some bacon since the children were looking for it Cons: General: - The service level was not good at many places of the hotel: - No English speaking staff in the hotel. Especially at the reception it’s a big disadvantage - No shuttle service to public spaces - In the area are not many shops or restaurants and at least many were closed during our stay (maybe because of Golden Week) - The outside breakfast area is not nice and you are more or less forced to sit inside due to pest control during morning - The intensity of pest control was terrible; every day they sprayed somewhere in the hotel chemicals. During the morning the garden was fully covered in smog of chemicals and you cannot go outside; even inside the breakfast area you could smell it; one day in the afternoon the entrance street to the street was fully covered with smog and it was almost impossible to walk through there, due to pest control the whole garden is literally dead, don’t expect nice butterflies or dragonflies - it’s all gone (see the first picture) The pool service is poor for many reasons: - You cannot order any food or drink at the pool; - They don’t have any seat mattresses/cover, you have to sit on the blank chairs - The number of seats at the pool is very limited, even when the hotel was not full, not every person could get a seat - The sunshade umbrellas are useless as they cannot be moved or changed and their direction does not protect well against the sun - The requirement to wear a swimming cap is strange and everyone needed to buy one…

We have been visiting the Pullman Resort during our Golden Week Holiday. The hotel was quite empty despite the festival season. We also know the Pullman in Sanya Bay well and were somewhat disappointed of the one in Xishuangbanna. Overall, the hotel was way too expensive for the provided quality and services, we cannot recommend it. Pro: The hotel has been a nice choice due to its rooms in good conditions but nothing “special”. + The location is a bit outside of Jinghong - so it’s quiet and green, you can do nice small walks in the area of the resort + Since it wasn’t full, you could easily get some space during breakfast + The breakfast was quite nice (but monotonous after 3 days). + Very nice of the breakfast staff: in the last morning they provided us some bacon since the children were looking for it Cons: General: - The service level was not good at many places of the hotel: - No English speaking staff in the hotel. Especially at the reception it’s a big disadvantage - No shuttle service to public spaces - In the area are not many shops or restaurants and at least many were closed during our stay (maybe because of Golden Week) - The outside breakfast area is not nice and you are more or less forced to sit inside due to pest control during morning - The intensity of pest control was terrible; every day they sprayed somewhere in the hotel chemicals. During the morning the garden was fully covered in smog of chemicals and you cannot go outside; even inside the breakfast area you could smell it; one day in the afternoon the entrance street to the street was fully covered with smog and it was almost impossible to walk through there, due to pest control the whole garden is literally dead, don’t expect nice butterflies or dragonflies - it’s all gone (see the first picture) The pool service is poor for many reasons: - You cannot order any food or drink at the pool; - They don’t have any seat mattresses/cover, you have to sit on the blank chairs - The number of seats at the pool is very limited, even when the hotel was not full, not every person could get a seat - The sunshade umbrellas are useless as they cannot be moved or changed and their direction does not protect well against the sun - The requirement to wear a swimming cap is strange and everyone needed to buy one… Overall: We cannot recommend the hotel for higher price, if you get it for low price it’s a good deal but look for some alternative if you can.

Beautiful hotel family friendly. The service was outstanding and would like to thanks Miss Viva for all the help and care. She made sure all our needs were met for a perfect stay. We will be back and can only recommend this hotel in xishuangbanna.

Great location with lots of food options in the neighborhood a short drive away or a bike ride away. The resort area comprises of Pullman, crowne plaza and Wanda. So if u prefer to eat in one of these hotels that’s an option but much more pocket friendly options in the area too outside of this hotel area but close by. Rooms are comfortable. An outdoor and indoor pool are available but the indoor one water is too cold and needs to be regulated. The steam and sauna are not always on so if u are the first one to use like in my case then u have to wait till it heats up and gets fully operational. Steam worked great but sauna not so good. Jacuzzi was busted and non-operational. Don’t forget to get ur swimming caps as even though outdoor pool one is not required but if it rains u must go to the indoor one as per hotel rules and for indoor u need a cap and to buy one at site is very expensive. The check in desk person Jacky Chen was very nice and helpful. Smooth check in process. Eva he at the breakfast buffet was also very kind and friendly and all the staff generally were good. However the staff at the front entrance gate need to be trained better to talk to customers like they normally should to customers but I felt they were very rude although it was not there intention to be rude. They just need better training. Parking is not allowed around the entrance circle but many people are allowed to park and is not consistent. If they allow one car to park then they should allow all. Local cars should not get preference. Even the help staff at the breakfast should be trained a little more to serve customers as it was quite chaotic. Overall a pleasant stay but some improvements required as highlighted above.