1. Didn’t asked for accesible room, but that’s what I got.
2. AC/heating system had a weird noise all night, you can’t turn it on because literally you won’t sleep.
3. Shower had someone’s else hairs in the shower wall, gross.
- Hotel Manager: if you do not trust the team and their responsibilities, then you will have to do the rounds yourself to ensure your hotel is operating properly in all aspects.
- Housekeeping manager: If you do not trust your people, you will have to do the rounds yourself.
-If you still do your rounds but you don’t inspect the rooms properly, then you shouldn’t be in that position.
Room fridge isn’t working in the rooms (front desk mentioned) so they ask you if you need one to ask front desk but they are charging for it, so who’s fault is it? client or hotel? don’t charge for something you need to repair REGARDLESS. Make no sense for customer service.
Also, if you guys are having a group of “young teen/just turn 21” people, why would you put someone on the accesible room by their room? If someone requires an accesible room, in this case I didn’t required one, got assigned one, but imagine an elder person by their room. These “kids” were loud as heck until 4AM, fighting, arguing, drunk, crying, overall it was a nightmare.
Normally I have a good experience with Sheratons, but this one is overrated.
I chose this hotel because last minute the company I work for had a meeting suggesting to find different hotels that may give us a group rate for the upcoming visits we will have to do in Chicago, but there’s no way I will suggest my coworkers to stay at this hotel with a first time bad experience.
Not sure if I would give it a second try. Can’t risk it.
Muy bueno
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