IreneChua
3 de agosto de 2023
1) arrived midnight from KL. 1 staff for check in.
2) to enter and go out from the bedroom, must go thru the toilet 1st. ( for 1 bedroom suite). Weird arrangement.
3) upon entering the bedroom, small cockcroaches were found roaming the wall, and 1 on top of the bed ( only manage to take pic from the wall as the one on the bed run pretty fast)
4) tired, frustrated and asked for another room, but staff can't guarantee next room will be CLEAN. Situation will be otherwise if we were guaranteed one or solution given. Not our job to go scout for rooms one by one in the middle of night.
5) Since no prominent solution given, we decided to leave and hoping to secure another hotel on fri night.
6) The Apple mgment disagree to refund our unused room fee.
7) When you book this place, I hope u won't experience the same horrible experience as mine.
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