Al principio nos dieron una habitación defectuosa, pero el recepcionista nos cambió a una habitación de mejor categoría. La nueva habitación es muy espaciosa. La ubicación del hotel es buena y está muy cerca de la estación de Nara.
We arrived tired from a long trip around 2pm and no effort was made to let us into the room before the official 3pm check-in time. The hotel celebrates it's 20th birthday and its age shows everywhere. carpets are dirty in the corridors, bathrooms are built to a 2005 standard, at least beds were comfy.
The hotel is actually not far from Shin-Omiya Station. If you're carrying a suitcase, just walk along the road by the railway. When you see a drainage ditch with cherry blossom trees, turn left, and you'll find the hotel. If you follow Google Maps along the main road, you'll be on a gravel path the whole way. The hotel is new and even provides toothbrushes and slippers for kids. It would be great if they had a shuttle service on weekdays as well. I hope to return during the autumn leaves season!
When you first walk in the smell of relaxation hits you. I'm not sure what fragrance it was but absolutely loved it. We enjoyed everything about this hotel from location, food and room accommodations.
A question to think about, ‘What makes a hotel a luxury one?’
To me, it’s luxury because of the hospitality of the staff, quality of the property and the food they provided totally exceed travellers’ expectations, and as a result, we would love to pay more for the experience.
Some staff really tried their very best to help me during my stay while some just didn’t. Upon arrival, I tried to communicate with the staff that I’d like to cancel my third night’s dinner because of the change of my plan. At first, I booked six meals in total and I’d only want to cancel one dinner and they said I needed to pay 100% for the cancelled meal because they have already bought the ingredients. Okay, I tried to understand that because they had already taken away my credit card and there’s nothing I could do about that and I thought it must be a very nice meal and that’s why they insisted that. Disappointingly, the portion was so small and paying the same amount of money I could get so much better food in 虹夕諾雅 or any other five star onsen hotels in Japan. As a result, I went to bed feeling hungry and eating the snacks I bought for myself :( The food portions are like a bento instead of a proper meal. )
Also, the Western style breakfast was so overpriced and the avocado in the omelette was not fresh at all.
One more thing to note is that the complimentary champagne service they provided to their guests. It’s a nice experience but maybe I’m just a lady travelling alone and I couldn’t speak Japanese at all, the waitress didn’t serve me the same way as she served other people in the cafe. When all of them got two glasses of free drinks, one cocktail and one champagne, she only gave me one champagne and didn’t offer me the cocktail. And the day after, there was a nice staff who served me properly and I finally realized that I am entitled to two drinks.
(Sigh)The experience was like buying a Chanel bag. The bag was pricey but the chain of the bag just suddenly fall apart
while you are using it for the very first time. My advice is: Don’t use their catering services especially for the in-room dining plan. There are so many better choices out there in the city. The room and the service of the staff are great tho.
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UUsuario invitadoA question to think about, ‘What makes a hotel a luxury one?’
To me, it’s luxury because of the hospitality of the staff, quality of the property and the food they provided totally exceed travellers’ expectations, and as a result, we would love to pay more for the experience.
Some staff really tried their very best to help me during my stay while some just didn’t. Upon arrival, I tried to communicate with the staff that I’d like to cancel my third night’s dinner because of the change of my plan. At first, I booked six meals in total and I’d only want to cancel one dinner and they said I needed to pay 100% for the cancelled meal because they have already bought the ingredients. Okay, I tried to understand that because they had already taken away my credit card and there’s nothing I could do about that and I thought it must be a very nice meal and that’s why they insisted that. Disappointingly, the portion was so small and paying the same amount of money I could get so much better food in 虹夕諾雅 or any other five star onsen hotels in Japan. As a result, I went to bed feeling hungry and eating the snacks I bought for myself :( The food portions are like a bento instead of a proper meal. )
Also, the Western style breakfast was so overpriced and the avocado in the omelette was not fresh at all.
One more thing to note is that the complimentary champagne service they provided to their guests. It’s a nice experience but maybe I’m just a lady travelling alone and I couldn’t speak Japanese at all, the waitress didn’t serve me the same way as she served other people in the cafe. When all of them got two glasses of free drinks, one cocktail and one champagne, she only gave me one champagne and didn’t offer me the cocktail. And the day after, there was a nice staff who served me properly and I finally realized that I am entitled to two drinks.
(Sigh)The experience was like buying a Chanel bag. The bag was pricey but the chain of the bag just suddenly fall apart
while you are using it for the very first time. My advice is: Don’t use their catering services especially for the in-room dining plan. There are so many better choices out there in the city. The room and the service of the staff are great tho.
AAmyLeung_jjThe hotel is actually not far from Shin-Omiya Station. If you're carrying a suitcase, just walk along the road by the railway. When you see a drainage ditch with cherry blossom trees, turn left, and you'll find the hotel. If you follow Google Maps along the main road, you'll be on a gravel path the whole way. The hotel is new and even provides toothbrushes and slippers for kids. It would be great if they had a shuttle service on weekdays as well. I hope to return during the autumn leaves season!
UUsuario invitadoWe arrived tired from a long trip around 2pm and no effort was made to let us into the room before the official 3pm check-in time. The hotel celebrates it's 20th birthday and its age shows everywhere. carpets are dirty in the corridors, bathrooms are built to a 2005 standard, at least beds were comfy.
CChen_27Al principio nos dieron una habitación defectuosa, pero el recepcionista nos cambió a una habitación de mejor categoría. La nueva habitación es muy espaciosa. La ubicación del hotel es buena y está muy cerca de la estación de Nara.
UUsuario invitadoWhen you first walk in the smell of relaxation hits you. I'm not sure what fragrance it was but absolutely loved it. We enjoyed everything about this hotel from location, food and room accommodations.
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