Hotel fantástico con una ubicación perfecta. Lo único malo es la mala actitud de una gerente de recepción. Pedimos más agua embotellada, pero se negó. No pasa nada por negarse, pero pensó que no entendíamos japonés y nos dijo algunas malas palabras.
Lamentablemente, no hablamos japonés con fluidez, pero entendemos perfectamente lo que decía. Una gerente patética arruinó el buen servicio y el trabajo duro de los demás empleados.
Mi mejor valor es para los servicios en la recepción y el restaurante, especialmente el personal de Nepal y Max de Indonesia. Muchas gracias por el sincero servicio y paciencia a mi niño desnudo, te ha perdido mucho y prometió volver el año próximo para verte entonces. Para mí, la eficacia de la protección sonora no es realmente amigable, me desperté por el ruido del coche fuera mucho tiempo en la nite 😭
It is a very good location ..near nara park ..just 10 mins drive ..you can reach there …there is a family mark nearby …but ..if you wanna park the car ..you check carefully where is the car park ..it is not free but the price is very reasonable..24 hours just 900yen …the hotel located at the 3 floor …so ..if you don’t realise where is the car park ..you have to go 3 floor asking the reception then get back your car to car park ..
about a 10-minute walk from Shin-Omiya Station. Right next to it is the Mi Nara Shopping Mall, which has a large hypermarket and several shops selling affordable clothing — including lovely children’s wear. To reach Mi Nara, head to the left side of the hotel, toward the JW Marriott Hotel.
Highly recommend:
- Mount Yoshino (steep slopes hiking) lots of persimmon, kiwi trees, pomegranate. Be sure to prepare some food, water in your bag & most importantly hiking stick. We took 4 hours of walking to complete the entire Mount Yoshino (from right with shrines to left with restaurant, fruit trees).
Places to explore near the hotel:
1️⃣ Mi Nara Shopping Mall – Perfect for groceries and daily essentials, with prices more affordable than Aeon Supermarket.
2️⃣ Montbell Village & Bellside Café – A great spot for outdoor gear, and the café serves delicious pasta, pizza, and pastries.
- Ask the hotel staff for a printed copy of Bus 28’s schedule to Montbell (the bus stop is right in front of JW Marriott). From Montbell, it’s a short walk to Hard Off / Off House, where you can browse a fun selection of secondhand items — clothes, bags, toys, and household goods.
- The breakfast buffet offers a good variety and is worth the price — ¥3,000 per person, payable at the front desk.
- The room was clean and comfortable. I recommend renting a humidifier if you experience a dry nose due to the cold air. Also, wearing a mask outdoors helps to stay comfortable in dry or chilly weather.
- A free shuttle bus is available — check with the lobby staff for a printed copy of the schedule.
A question to think about, ‘What makes a hotel a luxury one?’
To me, it’s luxury because of the hospitality of the staff, quality of the property and the food they provided totally exceed travellers’ expectations, and as a result, we would love to pay more for the experience.
Some staff really tried their very best to help me during my stay while some just didn’t. Upon arrival, I tried to communicate with the staff that I’d like to cancel my third night’s dinner because of the change of my plan. At first, I booked six meals in total and I’d only want to cancel one dinner and they said I needed to pay 100% for the cancelled meal because they have already bought the ingredients. Okay, I tried to understand that because they had already taken away my credit card and there’s nothing I could do about that and I thought it must be a very nice meal and that’s why they insisted that. Disappointingly, the portion was so small and paying the same amount of money I could get so much better food in 虹夕諾雅 or any other five star onsen hotels in Japan. As a result, I went to bed feeling hungry and eating the snacks I bought for myself :( The food portions are like a bento instead of a proper meal. )
Also, the Western style breakfast was so overpriced and the avocado in the omelette was not fresh at all.
One more thing to note is that the complimentary champagne service they provided to their guests. It’s a nice experience but maybe I’m just a lady travelling alone and I couldn’t speak Japanese at all, the waitress didn’t serve me the same way as she served other people in the cafe. When all of them got two glasses of free drinks, one cocktail and one champagne, she only gave me one champagne and didn’t offer me the cocktail. And the day after, there was a nice staff who served me properly and I finally realized that I am entitled to two drinks.
(Sigh)The experience was like buying a Chanel bag. The bag was pricey but the chain of the bag just suddenly fall apart
while you are using it for the very first time. My advice is: Don’t use their catering services especially for the in-room dining plan. There are so many better choices out there in the city. The room and the service of the staff are great tho.
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Fantástico
UUsuario invitadoA question to think about, ‘What makes a hotel a luxury one?’
To me, it’s luxury because of the hospitality of the staff, quality of the property and the food they provided totally exceed travellers’ expectations, and as a result, we would love to pay more for the experience.
Some staff really tried their very best to help me during my stay while some just didn’t. Upon arrival, I tried to communicate with the staff that I’d like to cancel my third night’s dinner because of the change of my plan. At first, I booked six meals in total and I’d only want to cancel one dinner and they said I needed to pay 100% for the cancelled meal because they have already bought the ingredients. Okay, I tried to understand that because they had already taken away my credit card and there’s nothing I could do about that and I thought it must be a very nice meal and that’s why they insisted that. Disappointingly, the portion was so small and paying the same amount of money I could get so much better food in 虹夕諾雅 or any other five star onsen hotels in Japan. As a result, I went to bed feeling hungry and eating the snacks I bought for myself :( The food portions are like a bento instead of a proper meal. )
Also, the Western style breakfast was so overpriced and the avocado in the omelette was not fresh at all.
One more thing to note is that the complimentary champagne service they provided to their guests. It’s a nice experience but maybe I’m just a lady travelling alone and I couldn’t speak Japanese at all, the waitress didn’t serve me the same way as she served other people in the cafe. When all of them got two glasses of free drinks, one cocktail and one champagne, she only gave me one champagne and didn’t offer me the cocktail. And the day after, there was a nice staff who served me properly and I finally realized that I am entitled to two drinks.
(Sigh)The experience was like buying a Chanel bag. The bag was pricey but the chain of the bag just suddenly fall apart
while you are using it for the very first time. My advice is: Don’t use their catering services especially for the in-room dining plan. There are so many better choices out there in the city. The room and the service of the staff are great tho.
KKoh Kabout a 10-minute walk from Shin-Omiya Station. Right next to it is the Mi Nara Shopping Mall, which has a large hypermarket and several shops selling affordable clothing — including lovely children’s wear. To reach Mi Nara, head to the left side of the hotel, toward the JW Marriott Hotel.
Highly recommend:
- Mount Yoshino (steep slopes hiking) lots of persimmon, kiwi trees, pomegranate. Be sure to prepare some food, water in your bag & most importantly hiking stick. We took 4 hours of walking to complete the entire Mount Yoshino (from right with shrines to left with restaurant, fruit trees).
Places to explore near the hotel:
1️⃣ Mi Nara Shopping Mall – Perfect for groceries and daily essentials, with prices more affordable than Aeon Supermarket.
2️⃣ Montbell Village & Bellside Café – A great spot for outdoor gear, and the café serves delicious pasta, pizza, and pastries.
- Ask the hotel staff for a printed copy of Bus 28’s schedule to Montbell (the bus stop is right in front of JW Marriott). From Montbell, it’s a short walk to Hard Off / Off House, where you can browse a fun selection of secondhand items — clothes, bags, toys, and household goods.
- The breakfast buffet offers a good variety and is worth the price — ¥3,000 per person, payable at the front desk.
- The room was clean and comfortable. I recommend renting a humidifier if you experience a dry nose due to the cold air. Also, wearing a mask outdoors helps to stay comfortable in dry or chilly weather.
- A free shuttle bus is available — check with the lobby staff for a printed copy of the schedule.
UUsuario invitadoIt is a very good location ..near nara park ..just 10 mins drive ..you can reach there …there is a family mark nearby …but ..if you wanna park the car ..you check carefully where is the car park ..it is not free but the price is very reasonable..24 hours just 900yen …the hotel located at the 3 floor …so ..if you don’t realise where is the car park ..you have to go 3 floor asking the reception then get back your car to car park ..
UUsuario invitadoHotel fantástico con una ubicación perfecta. Lo único malo es la mala actitud de una gerente de recepción. Pedimos más agua embotellada, pero se negó. No pasa nada por negarse, pero pensó que no entendíamos japonés y nos dijo algunas malas palabras.
Lamentablemente, no hablamos japonés con fluidez, pero entendemos perfectamente lo que decía. Una gerente patética arruinó el buen servicio y el trabajo duro de los demás empleados.
UUsuario invitadoMi mejor valor es para los servicios en la recepción y el restaurante, especialmente el personal de Nepal y Max de Indonesia. Muchas gracias por el sincero servicio y paciencia a mi niño desnudo, te ha perdido mucho y prometió volver el año próximo para verte entonces. Para mí, la eficacia de la protección sonora no es realmente amigable, me desperté por el ruido del coche fuera mucho tiempo en la nite 😭
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