Hoteles de 5 estrellas en Visayas centrales, Filipinas

El hotel tiene una ubicación excelente y conveniente, con muchos restaurantes cerca, incluyendo la cadena filipina de pollo frito Jollibee. El McDonald's de al lado también está convenientemente ubicado para excursiones de un día a las islas. Además, no está lejos del aeropuerto. El servicio de transporte del hotel al aeropuerto fue excelente; el conductor fue muy amable y charlamos durante todo el trayecto. La recepcionista del hotel, EWWAN, fue excepcionalmente servicial y paciente, incluso me ayudó a registrar mi tarjeta SIM el primer día. La habitación era espaciosa y limpia, y la cama muy cómoda. El desayuno comienza a las 6 a. m., y el primer día de una excursión, se puede desayunar en el restaurante a partir de las 5:30 a. m., ¡una gran ventaja! El hotel y el Henann Resort Alona Beach están en el mismo patio, uno al lado del otro. Cuando me registré, el personal de recepción incluso me proporcionó un servicio de transporte, lo cual fue muy amable de su parte.

Reception was a bit cold. Emailed them we’re celebrating our wedding anniversary and requested a surprise room set up for my husband yet the manager does not read email on time as they knocked on the door at 6pm to offer the “surprise”. Bathroom toiletries are ill equipped— for the price of the room I don’t want to be asking room services for lotion or earbuds! Booked a celebratory dinner at Dip, their open wines are past their acceptable rate, we requested to open a fresh bottle. Surprised to see them return the “expired ones” back on shelf after using an “oxy vacuum machine”. Sad. Our server is very good and polite, a snappy young man (sorry forgot his name). Thank you dong, you’re really attentive. Food: Beef cheek was good, but not the Wagyu beef, it has a lot of inedible parts— disappointing for the price. The side dishes were good. Breakfast is an okay spread.

I was upgraded to stay at Nustar Hotel instead of Fili. It was an EXCELLENT service; from the staff who handles my check-in requirements until I was inside the room. The room is perfectly arranged and designed, with so much elegance. I like the seaview bed and the tub. Although I was afraid at some point, but I enjoyed when the sunrise came in the morning! I thank Sir Ice for attending to all my needs, along with the other room staff. I thank also Ms. Leona and the other reception staff (I forgot the name), for assisting me with so much patience. Although the room rate is quite fancy, but the perks involve from the inside of the room, until its tea afternoon, and cocktail in the afternoon, coupled with a great breakfast in the morning, it's as if like it has given a full-board meal. Lastly, travelling from the airport vis-a-vis to the hotel is hassle free, as they offer a FREE shuttle. All in all, it's an EXCELLENT mark. There might be inconveniences but to top it all, it was a PERFECT experience that I would LOVE to try again... and AGAIN!

We went to a dinner buffet with my friend’s daughter. Unfortunately, the speaker kept running out of battery, which affected the overall experience. The staff’s presentation and performance were also not very good. I hope they can improve their equipment and service to provide guests with a better dining experience.

Amazing facilities! Really pretty and spacious rooms with INSANEEE views, even the bathtubs have such an awesome view man. Staff are so friendly & helpful, always greeting you & offering assistance. Special shoutout to Glenn for helping me with my luggages:) will be back!!! Also psa their kimchi fried rice is so good, the chef varies though but the one bowl of kimchi bokkeumbap i had on 1st oct was lowkey lifechanging LOL. Really great hotel for my first time in Cebu & i'll definitely be back:)

Ubicación: Relativamente cerca del aeropuerto, a unos 20 minutos, pero no hay restaurantes, salones de belleza ni centros comerciales alrededor del hotel. En días lluviosos o cuando vayas a un centro comercial a comprar recuerdos, te recomendamos utilizar un coche Grab (por cierto, el coche Grab desde el aeropuerto hasta el hotel cuesta unos 1.500 yenes). Habitación: tipo cabaña, lo cual es poco común en la isla de Mactán. Incluso el tipo básico es bastante espacioso y tiene una cabina de ducha y una bañera (es una pena que la cabina de ducha no drene muy bien). Tenía una Nespresso (cafetera de cápsulas) y 4 cápsulas, y en la nevera había 2 botellas de San Miguel (cerveza filipina), 2 botellas de zumo y mangos secos. Estos eran gratis. Había chanclas disponibles como pantuflas, pero si no te gustan las chanclas, te recomendamos comprar pantuflas desechables de Hyakuyen y traerlas contigo. Había un colgador de toallas en el balcón, pero no alcanzaba para secar los bañadores mojados, así que creo que sería mejor traer un colgador de alambre, un colgador cuadrado, un pellizco y una cuerda para lavar ropa. (Hay servicio de lavandería, pero no había lavadoras ni secadoras en el hotel.) Pueden entrar pequeños insectos, por lo que es mejor tener un insecticida simple (no se permiten aerosoles en el equipaje de mano ni en el equipaje facturado). tal vez. Instalaciones: Hay dos piscinas, una de las cuales es una piscina infinita. Aunque era un poco estrecha, había una playa privada donde se podían ver peces nadando. Creo que los zapatos marinos son imprescindibles ya que la arena es rugosa y rocosa. Se pueden alquilar snorkel, chalecos salvavidas y kayaks de mar de forma gratuita. (Snorkeling sólo una vez al día). También se realizaron actividades como motos de agua y paseos en banana boat. El club infantil tenía una gran instalación de juegos interior (de esas que se ven a menudo en los centros comerciales) (no sé mucho sobre el programa porque no lo he usado). También hubo actividades gratuitas como aquabic y vóley playa. Por la mañana te entregan en tu habitación una copia impresa que contiene estos horarios, pero el horario es bastante vago (creo que es típico de Filipinas que sea flexible). Puede que fuera temporada baja, pero puedo aceptar que algunos restaurantes estaban cerrados, algunos salones de belleza y gimnasios estaban cerrados y la tienda tenía una selección muy limitada. Servicio: Me alegra que el personal siempre me salude cuando paso. No es que tengan un servicio particularmente de alta calidad, pero como eso no era lo que estaba buscando, quedé más que satisfecho con el precio.

Excellent beach and pools. Stayed at the Ocean Wing and it was so peaceful. The daily rate is expensive so I recommend those who are on a budget to get a Day pass which is at 2000 adult rate on weekdays. I believe is worth it. The night buffet was also great.h

The hotel room was beautifully designed and the bed was super comfortable. The bathroom area was spacious and I liked that the toilet was in a separate space. We had breakfast and lunch at Restaurant Uma, and both the food and service there were good. The irony is that this is the only place where we received good service at the hotel. From check-in, my name was repeatedly addressed incorrectly as 'Mr' instead of 'Ms', both verbally by staff and in emails and greetjng cards. Despite pointing this out to the manager on Day 2, I was still addressed as 'Mr' during check out on Day 3. This was very annoying and showed a lack of attention to detail. We also noticed that some guests were served welcome drinks while others were not, which appeared quite selective. Our room was also missing the beach bag, although the staff sent one over immediately after I pointed this out. What truly disappointed us was that on Day 1, when we returned to our room after dinner, we found that our room door had been left open by the turndown service staff. All our valuables and travel documents were inside the room. The hotel checked the CCTV and insisted that this was an “isolated case.” However, we have still not received any written incident report or follow-up email regarding what happened. Leaving a guest room unsecured after turndown service is a serious operational failure. When we raised the issue with the manager, the hotel offered complimentary spa treatments and a bottle of wine as a gesture of goodwill. However, it was offered too late and we did not have time to use the spa, and we could not drink the wine. Given the seriousness of the incident, these gestures felt rather disconnected from the actual issue and did little to address our concerns. What we would have expected was a proper explanation, written follow-up and a meaningful response to the security lapse. In addition, we booked a direct pool access room specifically to enjoy the convenience and privacy of having our own pool. However, during the day, I noticed that a staff member repeatedly entered our semi-private pool area for different tasks, including picking up leaves and flowers, testing the water quality and cleaning the pool. We had virtually no privacy while we were in the room, as he kept returning to carry out these tasks. In the end, I had to ask him to leave when he appeared for the 4th time! This is a beautiful resort, but the service is severly lacking. Unfortunately, the overall experience was definitely not up to the standards I would expect from an Accor property.

La ubicación del hotel es muy conveniente, está justo al lado de SM City Cebu, a solo unos minutos a pie. Las instalaciones del hotel son buenas y la habitación está limpia y ordenada; el personal también es amable. El desayuno y la cena buffet tienen una gran variedad de opciones, ¡no puedo decidir qué comer primero! 😆😆😆

La habitación era algo antigua, pero estaba bien conservada. La playa de arena blanca era indescriptiblemente hermosa, y desayunar allí fue un verdadero placer. Si no te importa la antigüedad del hotel, lo recomiendo. Sin embargo, el primer día no había agua caliente para ducharme, y el segundo día tampoco fría, así que tuve que sujetar la alcachofa de la ducha muy alto y dejar que el agua goteara lentamente sobre mi cuerpo para evitar quemarme. La presión del agua era bajísima, como la de un urinario que gotea lentamente, así que tuve que ducharme durante mucho tiempo y al final no quedé muy limpio.