Hoteles de 5 estrellas en Gansu, China

We are a family of two adults and two young children travelling with my in laws staying at a room with loft and a twins deluxe for 6 consecutive nights (had to extend the stay for 2 nights due to unforeseen circumstances). In our opinion, this hotel definitely fits into the 5 star rating category though not sure why the rating is marked as only 3 stars on trip.com. All staff that we interacted with at concierge, reception, restaurant, housekeeping and lounge were eager to help, professional and friendly. Housekeeping recognised my in laws has mobility issue and protectively provided additional accessibility facilities for their room. The rooms are modernly designed, spacious and clean. The gym is well equipped and the swimming pool has been excellently maintained, with water temperature that's just perfect. There's also a fairly hidden kids playing area (not very big) which the kids enjoyed spending ages at. Breakfast choices are diverse with local, broader Chinese and typical Western options available. Signature LanZhou noodles soup is a must every morning. For travellers not intending to dine out at night, we highly recommend paying a little bit extra for a room with club access as the light dinner it provides with the room is well worth the money. Overall, we had a very positive experience at the hotel and would highly recommend it to anyone. With that said, here are a few areas that we are not used to, which are common issues across hotels in China: 1. There is cigarette smell at various parts of the hotel. While this is not a constant issue, I personally have expected there's absolutely no such unpleasant smell at all throughout our entire stay (for a hotel that we deem to be 5 stars). In our mind, perhaps there can be better room allocation based on smoking and non smoking floors, and stricter enforcement of no smoking policy near common areas where there can be smoke drift. The reception area in particular is a hot spot for cigarette smell. 2. For visitors like us travelling from overseas, the rooms' air-conditioning setting are just too warm for us. As the heat setting was centrally controlled, we couldn't change it to a setting that kept the room to a temperature of low 20s. We ended up just completely switching them off and the hotel provided us with a separate cool air generating machine which helped to a degree. 3. For our initial booking of 4 nights, we were somewhat disappointed our loft room does not have the river view (noting that the room booking type for loft rooms made no distinction to river or city view, so we had assumed all rooms have river view). With all that said, we believe the first two issues are probably not unique to this hotel specifically in China, and the last issue can probably be resolved by making our expectation clear during booking, which makes this hotel still one of the best in the area.

El hotel está situado en la antigua ciudad de Xiang, y es más conveniente ir a Xiang Mountain. La conservación verde del hotel es muy buena, la hierba verde, la flora florida es como la roca, el ⛲ vola, es realmente muy bonita. La habitación del hotel es muy grande, como una suite. También envió yogur, una experiencia muy buena.

This hotel looked incredible! From top to bottom, it was clear that the designers took style seriously. The rooms gave off a sense of luxury that few other hotels in this process range have. The carpets, floors, doors, cabinets, beds etc. emitted a sense of tranquility, which made me feel very comfortable. Also, after travelling around China for nearly a month, I can say that this was by far the best breakfast I've had at roughly a dozen hotels. The staff were professional, everything was very clean, and the location could not have been better. My only issues: there was no air conditioning, and my room was very hot at night. Additionally, when the rooms next to you are watching television, you can hear everything in your room.

Esta estancia superó mis expectativas. Escuché que el hotel llevaba más de dos meses abierto, pero no parecía que lo estuvieran renovando. La decoración era muy sofisticada, limpia y ordenada. El personal de recepción fue amable y atento. El hotel no solo ofrecía té de la tarde gratuito, sino también un desayuno buffet muy completo. La recepcionista comentó que los chefs se levantaban a las cuatro o cinco para preparar la comida fresca, y que no había comida preparada. Había muchos restaurantes en los alrededores, así que era muy cómodo para comer. Además, estaba cerca de las atracciones de la ciudad, así que se podía pasear después de cenar. Era muy animado. Al irme, la recepción me dio un regalo especial de Zhangye, un regalo realmente genial. También había aparcamiento gratuito. Esta estancia fue la mejor experiencia que tuve en los últimos diez días fuera de casa.

從進門開始就感受到了這家酒店的用心。小英姐姐主動幫我拿行李，看到前台有人諮詢，她立刻上前幫忙辦理入住，整個過程順暢又貼心。更讓我驚喜的是，她還免費幫我升級了房型，心裏頓時暖暖的。 進入房間後，細節更是處處到位。房間配送了小禮品，門口張貼的對聯很有藝術感，透着濃濃的節日氛圍，整個酒店都洋溢着温馨的春節氣息。真的很不錯的一家酒店，讓人住得舒心又難忘。

Todo fue fantástico, excepto por un momento en que me agarré en el ascensor porque presioné el piso equivocado para ir, muchas gracias por ayudarme rápidamente y mostrarme un servicio tan bueno 😊😊 Recomiendo a todos

No me molesta dejar los comentarios, pero nuestra estadía fue tan agradable que me sentí obligada a compartir. La experiencia es absolutamente con el nombre de Sheraton y el personal se ha ido constantemente de su camino para ayudar con todo lo que necesitamos, especialmente el concierge, que era excepcionalmente pensador y atento. Nos sorprendió encontrar un humidificador en la habitación, un toque tan considerado para una ciudad desierta con aire muy seco. El desayuno fue otro espectáculo, con una gran difusión, incluyendo panqueques y waffles, que realmente apreciamos como viajeros internacionales. La ubicación es también muy conveniente, sólo un 10-minute conducir a los Grottoes de Mogao. Recomendado si busca un lugar donde el confort y el servicio realmente importan.

We had a very pleasant stay at Hilton Lanzhou City Centre. Many thanks to front office staff, Debbie who attended to us warmly and responsively. The hotel's location was good and the check-in was very fast. Our high-floor room was clean and comfortable, the best is, choice of pillows is granted. We thoroughly enjoyed the sunrise view of the city from our window. A point to note, the room window can only be unlocked by staff for cooler air flow as the central heating system is in operation for the current winter season. We also loved the fragrant of the toiletries. Buffet breakfast spread was tasty and varied. We spent a relaxing time enjoying our breakfast slowly.

We stayed at the hotel in late 2025.3 Everything exceeded our expectations. When I book, it seems the location outside the city is a drawback of this hotel, which is compensated by a free pickup. But for a sightseeing trip in ZhangYe and with services the hotel has to offer, the location doesn't matter at all. Not to mention that the hotel's car+driver offer is quite competitive compared to what we have pre-booked. ###Room###: The room was spacious with comfortable beds and lots of amenities. WiFi speed is decent. There is also a public washing & drying machine, where the maid offered to wash our clothes. ###Restaurant###: The breakfast was plenty. The dinner offer a wide variety of local and standard dishes at an accpetable price. We got a free decent late night snack/dessert (with milk for children) delivered to the room at night. ###Staff###: The staff was very attentive. It started with the driver waiting at the train staion exit. Then we were greeted at the hotel by a staff with a good command of English. The staff has good knowledge of sightseeing spots in ZY. At dinner, the staffs made their best to help us understand the menu, patiently expained the food choices, as well as help estimate how much food we should order. (We are traveling with 2 children.) When we arrive back at the hotel in the evening, they enthusiasticly offered to help carry our stuffs. Tips are not expected nor accepted. If I have to comment, a moisturizing lotion and extra blankets in the room would help when the weather is cold. This hotel will definitely be my first choice if we ever come to Zhangye again.

El personal es muy servicial y amable. Nos cambiaron de habitación a una mejor categoría y nos permitieron el check-in temprano, además de ofrecernos un desayuno de cortesía por llegar temprano. El aire acondicionado estaba un poco caluroso, pero estaba bien después de trasnochar. Actualmente no hay lavandería en el hotel, lo cual no es un problema, ya que no teníamos prisa. La ubicación es muy conveniente para todo lo necesario.