Hoteles de 5 estrellas en Columbia Británica, Canadá

I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.

酒店隔音不是很好，很輕睡眠的人建議帶耳塞睡覺，酒店可以提供耳塞，樓下一樓的honey salt擺盤很好看，可惜食物一般，但是位置非常好，周圍沒什麼流浪漢，感覺治安挺好的，附近的建築也非常漂亮

Was so excited to take my mom to this Hotel for her Birthday. Was disappointed with all my requests being ignored. I asked for no Alcohol in the room and they did finally help me but it was very confusing and not worth the stress. Be aware the bathrooms are EXTREMELY small, due to the history of the design of the original hotel. Front desk people are great and friendly, just wish I could have had my requests listened to.

Service: Very professional, efficient and friendly. Check in process was quick. The guy who checked me in ensured I stayed on the same floor as my other family members who booked a different room. Valet service is a nice perk. However, it can take longer waiting for the car vs us going to the car park lot ourselves. Amenities: They have Dyson hairdryer which is a huge plus. Extra amenities are available upon request. Room: Room is as pictured. My room was on the 8th floor and I could see the Richmond night market from my room. Bed is a bit too soft to my liking. Pillows are a bit high and hard. Cleanliness: This is the only category where I wish I could rate zero. Most notably thing I noticed is there's dust on the hairdryer, I was fine with this. Until I got into bed, inspected all 4 of the pillows. Noticed on 2 of them, were a strand of hair (or eyelash?) And some dusts. This pretty much ruined my stay. I pushed these 2 pillows aside to the other side of the bed, after trying my best to attempt to ”clean” them in case I accidentally touched them... It was already past midnight when I got into the room to rest and in to the bed and found out about this. Didn't bother to call the front desk about it. Overall this hotel is great overall. Location is not far from the aberdeen mall as well with car. Service is outstanding. Wish they'd retrain their cleaning staffs though.

Our family stayed at the night on the last day of Labour Day long weekend, so we felt less busy. It’s a good stay for going to Botanical Beach at Port Renfrew. The Ella beach nearby is awesome for sunset. The room is spacious for four of us. We are happy to see lots tiny fishes and 6 seals playing in the hotel private harbour. We did not use the hotel pool coz it looks not so clean. However we enjoyed the complimentary 1 hr tandem kayak very much. See lots wild lives.

This hotel is huge and spacious. The suite had all amenities including a full kitchen and kitchenettes. It even had a comfy balcony and a cozy fire place. My kids loved the queen size sofa bed and the 42 inches flat screen TV. The washroom and bath were spacious and included shampoo, conditioner and body wash and enough towels. The king bed was in a separate room for privacy and this was one of the most comfortable bed I have ever slept on. The reception area is huge and all the different levels has restaurants and there was a heated pool. The hotel is located like 5 minutes from a grocery store, which was convenient and they had valet parking for just a few extra dollars. Right up the street had tje gondola and Whistler village  centre, which we walked even though we had our own vehicle. Overall, I would stay here again and I highly recommend this accommodation. The check in and check out process was smooth and the reception was polite and kind. We were actually given a welcome card along with chocolates, cookies and ice cream pkus bottled water ☺️ PS: My 70 year old mom went to the on site spa and had her first full body massage, she loved it!

Oak Bay Beach Hotel is an excellent place to stay. The hotel is very clean and well maintained, which made the experience comfortable and relaxing. The staff are friendly, professional, and always willing to help, making us feel genuinely welcomed throughout our stay. Overall, the high standard of hygiene and the great service really stood out.

My girls and myself had a wonderful experience at Four Season. Staff are friendly, helpful and provided with flexibility in terms of check-in or check-out arrangement. The room is just perfect, either cleanliness or settings. Food was great. re-visit is a MUST.

El personal no se esforzó para ayudarnos a llegar al hotel, ni siquiera cuando nevaba mucho. Fue una pérdida de tiempo hacer una llamada telefónica. Al llegar, su actitud fue siempre fría. El hotel está anticuado y se regodea en su gloria pasada. La mayoría del personal es frío, pero un puñado de ellos son muy amables y serviciales (la mayoría son personal de limpieza). Teniendo en cuenta que nos alojamos dos semanas, nos hemos encontrado con muchos miembros del personal. La cocina está equipada de forma muy básica con equipos de mala calidad. La puerta del balcón está mal sellada y hay una corriente de aire constante en la habitación. Una de las razones por las que reservamos este hotel fue su sala de billar, pero está en su bar. Pensé que sería ideal para familias. Situado cerca de la telecabina, ideal para esquiadores. No lo recomiendo para familias y tiene una mala relación calidad-precio.

Muy espaciosas habitaciones, camas confortables y cocinas. Servicios de huéspedes concedieron las solicitudes inmediatamente. Personal amigable. Muy buena ubicación. Starbucks en las instalaciones del hotel es también un plus. Vale la pena volver a la Cámara.