Hoteles de 5 estrellas en Columbia Británica, Canadá

I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.

Hotel de primera instancia. A la derecha del centro. Muchas vistas y hacer en una distancia de paseo. Bellas rocas y encanto histórico para Canadá.

Service: Very professional, efficient and friendly. Check in process was quick. The guy who checked me in ensured I stayed on the same floor as my other family members who booked a different room. Valet service is a nice perk. However, it can take longer waiting for the car vs us going to the car park lot ourselves. Amenities: They have Dyson hairdryer which is a huge plus. Extra amenities are available upon request. Room: Room is as pictured. My room was on the 8th floor and I could see the Richmond night market from my room. Bed is a bit too soft to my liking. Pillows are a bit high and hard. Cleanliness: This is the only category where I wish I could rate zero. Most notably thing I noticed is there's dust on the hairdryer, I was fine with this. Until I got into bed, inspected all 4 of the pillows. Noticed on 2 of them, were a strand of hair (or eyelash?) And some dusts. This pretty much ruined my stay. I pushed these 2 pillows aside to the other side of the bed, after trying my best to attempt to ”clean” them in case I accidentally touched them... It was already past midnight when I got into the room to rest and in to the bed and found out about this. Didn't bother to call the front desk about it. Overall this hotel is great overall. Location is not far from the aberdeen mall as well with car. Service is outstanding. Wish they'd retrain their cleaning staffs though.

Our family stayed at the night on the last day of Labour Day long weekend, so we felt less busy. It’s a good stay for going to Botanical Beach at Port Renfrew. The Ella beach nearby is awesome for sunset. The room is spacious for four of us. We are happy to see lots tiny fishes and 6 seals playing in the hotel private harbour. We did not use the hotel pool coz it looks not so clean. However we enjoyed the complimentary 1 hr tandem kayak very much. See lots wild lives.

Waited in line for over 35 minutes to check-in so we were already off to a bad start. There were two lines set up. One for elite members and one regular. Front desk just took whoever was in that line without checking and none of them were members. It was a chaotic check-in. I requested a quiet room preferably away from the elevators and we were put in a room with only 1 room in between. I know requests cannot be guaranteed but there was so much noise in hallway, and we could hear everything word for word from room 801 next to us which ruined our sleeps for the 5 night stay. There was a door directly between our room and the next room (I guess it could be transitioned into bedroom suite). The hotel and elevators were extremely busy and there was also construction in multiple areas of the hotel. Parking was inconvenient as the spots were tiny. The room itself was clean and location is good but overall an uncomfortable stay and negative experience throughout. At checkout, the lines were set up different again and no one knew where to line up.

Oak Bay Beach Hotel is an excellent place to stay. The hotel is very clean and well maintained, which made the experience comfortable and relaxing. The staff are friendly, professional, and always willing to help, making us feel genuinely welcomed throughout our stay. Overall, the high standard of hygiene and the great service really stood out.

Terminamos las vacaciones de primavera con una estancia súper relajante de tres días y dos noches en el Four Seasons Resort Whistler, y fue justo lo que nuestra familia de cuatro necesitaba. Las habitaciones eran increíbles: súper cómodas, elegantes e impecablemente limpias. ¿La vista de las montañas? Absolutamente impresionante. Hizo que relajarse fuera mucho más agradable. La piscina climatizada al aire libre y los jacuzzis fueron todo un éxito entre todos nosotros, y a los niños les encantó especialmente la sesión de asado de malvaviscos que se celebraba todos los días de 4 a 6 p. m. ¡Fue una actividad familiar muy divertida y acogedora! Las instalaciones de ping-pong también fueron muy populares, aunque parecían estar muy solicitadas. El desayuno también fue un punto culminante: el bufé tenía una increíble variedad de opciones, y nos sorprendió gratamente encontrar caviar de BC entre las opciones de ese día. ¡Un capricho único y delicioso! La única pega fue la sala de juegos: es un poco pequeña, especialmente en épocas de mucha afluencia como las vacaciones de primavera o el verano. Se sentía un poco limitada para todos los niños que esperaban usarla. Dicho esto, el personal estuvo a la perfección. Fueron súper amables y serviciales, añadiendo pequeños detalles que hicieron nuestra estancia aún más especial. Four Seasons Whistler sin duda cumplió con creces. Nos fuimos con energías renovadas y ya estábamos pensando cuándo podríamos volver.

The check in staff was friendly and the bell boy was very helpful. Location was quite central in the village. A few things for my low rating is that the room was dusty and the air conditioning was very noisy and it was right beside the bed so it gets too cold. The other thing was the lift from the village side was not working on the day my friend wanted to visit and as she was on wheelchair, she could come into the hotel. There should be an extra lift for emergency. If she was to come through the front door, it was too far.

El hotel está situado en una ubicación increíble, justo en el centro de la ciudad, con una estación de tubos junto a la puerta, para poder caminar a todas las principales atracciones. El hotel es limpio y las instalaciones son muy nuevas. La piscina, la primavera caliente y la sauna son muy relajadas, pero la única cosa es que la cama era un poco demasiado suave.

The room was a bit cramped, lacking a second bedside table, and the bathroom was very tight. The bed and bedding were excellent. It is nice to find a choice of thick and thinner pillows. The Courtyard cafe needs more seating. The parking fee was high. A few negatives but they are mostly outweighed by the excellent downtown location within walking distance of everything we had planned to see and do. We would probably book this hotel again and would recommend it to friends.