Hoteles con Spa en Luisiana, Estados Unidos

«Fantástico como siempre! Estamos siempre disfrutando de nuestra estadía. Zoey Duplichain es un fantástico concierge y muy atento a los detalles. Nuestro especial pedido de chocolate de bolo fue fantástico. El agua era perfecta y la comida es deliciosa. Nos encantaba y volvemos la semana que viene! No podemos decir lo suficiente sobre eso! ¡Nos encanta la factura en la playa y Austin es un gran servidor. La playa es grande para caminar por la noche y la atmósfera es grande! Muchas cosas que hacer y mucho que ver para todos. Nos encanta el nugget dorado. El jack negro es maravilloso y mantienen las bebidas en camino. Nos vamos a celebrar mi cumpleaños 21 de los gemelos el lunes. No puedo esperar que sea absolutamente perfecto. Hemos pedido un queso de Vic y Anthony’s. Estoy seguro de que no será nada menos de sorprendente.»

«Toda la experiencia fue genial. Recibí un mensaje de texto de alguien diciendo que si había algo que necesitaba, hágale saber y, efectivamente, olvidé mi maquinilla de afeitar. Envié un mensaje de texto al número y alguien apareció con una navaja en 5 minutos.»

«Silencioso, discreto, perfecto para los negocios »

«El hotel está justo encima del casino. No hace falta decir que es magnífico. Simplemente coma, beba y diviértase en el casino, pero el tráfico para ir a otra parte es un problema. Tienes que conducir solo.»

«The hotel itself is fine and the location is excellent, but we had several awful service experiences. First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day. Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room. When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology. Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating! It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult. The only good staff interactions we had were with the interns who were there on a training program. Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025? Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free»