Hoteles con Spa en Prefectura de Nagano, Japón

Hotel staff service was top tier. Check-in counter staff allowed me to use their telephone for local call when I needed it urgently and even asked if I would be okay with Japanese and offered to help me call. Felt really relieved that help was provided without me asking and it was really touching. Check in counter staff were also sincere with their service and had wide smiles on their faces. The room was quite old but clean, quite contrasting to the modern lobby they had. Breakfast was amazing, so much choices (from smoothies to a katsu station) and delicious. Would recommend if you have the time in the morning.

Es un hotel clásico antiguo. La habitación es grande, pero la cama es pequeña (＜1m). A veces es difícil encontrar personal que hable inglés con fluidez. El desayuno es bueno, pero el almuerzo es demasiado caro. Es un hotel con acceso directo a las pistas de esquí de Cortina, por lo que es conveniente si te quedas en el hotel durante todo el día. Pero las condiciones de la carretera pueden ser terribles en los días de nieve. Muchos coches no pueden acceder a las pistas de esquí desde la carretera principal, incluso si están equipados con neumáticos para nieve.

Strictly check-in at 3pm and shoes will need to be removed at the entrance of the hotel where shoes lockers are provided. The TV programmes are very limited but may purchase tokens for movies. Seems to be all hotels in Japan. There is a Onsen available to all guests on the 10th floor. Breakfast was mostly Japanese breakfast. Location is about 5-10 mins walk from the Matsumoto train station.

El hotel está muy bien situado y está muy cerca de la salida de la casa. El hotel está cerca de 7 personas, pero hay que tener en cuenta que la tienda de conveniencia se cerrará a 2300.

I really love this hotel! Stayed in Deluxe Twin Room, the hotel is gorgeous! The room I stayed was clean, new and big. If the bed could be more plushy, it would be even better! There are shuttle service provided, walk to shopping plaza was not too far and easy too. Enjoyed the hotspring facilities too.

Bebida de bienvenida, hay bebidas🍻La habitación es espaciosa, suficiente para 2 restaurantes grandes, hay 3 botes de basura grandes👍🏻Bocadillos de medianoche🤤, hay barras de hielo después de sumergirse en el baño grande, obtienes una piscina, es muy apretada😅, en general satisfecho✅

The hotel is located quite far from Karuizawa JR station. There is a pickup bus service every half an hour outside the south exit of the station. However the bus is very small and can be quite full at times, causing people to rush onto the bus. It would be better if the hotel could set up a better queue-up system or adjust the frequency of the pickup bus service. By the way you can deposit luggage at the customer centre next to the pickup bus stop and have them transferred to the hotel for you. I thought the hotel did not advertise the service enough as it is very useful and effective in creating more passenger space in the pickup bus. Breakfast at the hotel is not buffet style, so went to the Prince Karuizawa West hotel to have breakfast instead. During non-peak hours the hotel offers individual transportation for free so that is definitely a plus. The Momiji hot spring is definitely a must-visit. Clean, modern, hygienic, exactly what I look for in a hot spring. Overall service is excellent.

Some of the best customer service we've ever experienced. Ms. Abe was wonderful and her English was excellent. The outdoor onsen was perfect, truly beautiful. A big, well landscaped area, truly relaxing. All guests get to reserve 30 minutes of private use each evening, which was wonderful, but you can also go back during men's time, women's time, or mixed if you want to enjoy some more. The breakfast was also very good, and the room was sizeable. This was our favourite stay in Japan.

I chosen Cottage A to stay in. While there is nothing much to complain about the cute cottage, personally it is a bit too small for me. But nice environment, good and helpful staff and a very convenient shuttle system to bring you around. You can also call an internal shuttle service that can ferry you from your cottage to the newer West hotel for their buffet breakfast. Otherwise you can eat at the East Hotel for either a Japanese meal set breakfast or a Western style set breakfast. The bread is really good and soft. The outlet shopping mall is accessed by their half hourly shuttle bus and you can do your premium shopping there and eat at their various restaurants or at their food court style food outlets.

Lovely, simple ryokan on the Nakasendo Trail about a mile before Tsumago. Delicious dinner and breakfast and the staff is warm and friendly.