The location was great for going around the sea side such as harbor land. The hotel is also one of the iconic hotel nearby the port island. This had made me excited to stay, however, there are a lot of problems. For example, they had “eco-friendly” cleaning. This means they wouldn’t change anything except towel the entire 3 days. Furthermore, the hotel did not had adapter for charging, as well the room did not have USB port, the lack of amenities is also concerning. The air con is also very warm (?) apparently, half the hotel room is shut down because of aircon check. But overall, employee were nice and it was a fair stay. The big problem is the price is way too high considering what it has to offer especially in a city like Kobe where prices should be lower than major cities
Huge hotel with great facilities, but gym, sauna, onsen and pool have to be paid extra and at high prices. That left a very bitter aftertaste. The room was large but a bit dated and could be cleaned better.
The service at the reception could be nicer and speak better English. However, the rest of the service staff were extremely nice and helpful. Early check-in was possible free of charge.
The hotel is very close to Kobe airport, but only offers a shuttle service for the train stations. Why not also for the airport is somewhat questionable.
Hotel cerca de Awaji Island,MinamiawajiUn 6.1 % de los viajeros escogen esta zona
UUsuario invitado2024.10.01
My non-smoking room smelled of smoke. Fortunately the staff were exceptional, and I soon received another room.
One staff told me that because the room was ”Japanese Style”, and that I had to take the bedding from the closet, move the low table and make up my own futon.
I live in Japan and I know what a ”Japanese Style” room is. Ryokans of a good grade will have staff make up the futons. When a hotel is too large, the work of making up the futons for all rooms becomes onerous, however, one wonders why ”five star hotel” if one has to make up one's own futon AND receive education on what a ”Japanese Style” room entails [ I am in the hotel business].
The lobby is bleak and looks cheap. No style, no charm. The seating is ugly and cheap. There are real plants here and there but no cut flowers. Cut flowers are very expensive in Japan. Too expensive for this hotel.
The final point is that I booked this specific hotel in order to take a swim. Although the weather was fine, the pool had closed the day before I arrived. The pool was still full of water, perfect and peaceful, but ”closed”. No doubt, this saves on staff and other expenses, in the same way that making up one's own futon does . . . all this is fine for a hostel, but not for a luxury hotel.
I have been generous with my star-giving because I like to be kind, and because several of the staff were truly exceptional in their kindness and service, however, we hope that the management will note our comments. Please pay for more staff and please keep your pool open as long as the weather permits. Global warming means pools can stay open longer. :-)
Hotel cerca de Arima Onsen Hotspring,KōbeUn 51.7 % de los viajeros escogen esta zona
UUsuario invitado2024.12.01
El hotel es grande, desde la estación de tren, está en una gran colina, y está llevando el equipaje demasiado frío. Quiero llamar para llamar, y el resultado es que la tienda ofrecida por Trip.com cambia un número menor, no puede llamar, es justo que una familia taiwanesa llamó a la estación de tren para conectarnos.
El hotel es bueno, el personal de servicio es muy entusiasta, la vista de la montaña fuera de la ventana es hermosa, la noche es cálida y nadie está bien, disfruta del tratamiento privado de sopa.
También se puede abrir la sopa de sopa de libre acceso.
Debido a que el número de teléfono de Trip.com no está correcto, no puedo contactar con el hotel, no hay una cena reservada anticipadamente. La cena está llena cuando estás en esta ciudad, y quieres encontrar comida en la ciudad, y el mejor restaurante también está lleno. Debe reservar la cena anticipada en el otoño del viaje.
Hotel cerca de Awaji Island,AwajiUn 6.1 % de los viajeros escogen esta zona
__JSZ526855000258****2025.09.12
El hotel en sí no es muy bueno. Los artículos de primera necesidad son de mala calidad. El cepillo de dientes es de esos que te hacen sangrar las encías al cepillarte. Al llegar, te ofrecen una habitación de categoría superior por un suplemento. Si no la mejoras, te dan una habitación en un piso inferior con malas vistas. Creo que lo hacen a propósito. Si quieres ser amable contigo mismo, solo puedes pedirles que te la cambien a una de categoría superior. Después de la mejora, te darán con gusto un mapa del hotel y cupones para el invernadero. Si no aceptaste la mejora antes, no recibirás nada. Solo te darán una llave y listo. Aunque no puedo decir dónde está mal el servicio, la verdad es que tengo una sensación indescriptible. El edificio principal de al lado también está mal mantenido. Parece que no puedo ver los detalles y solo puedo echar un vistazo superficial a su apariencia. Esto no es común en Japón. Siempre pensé que los japoneses se preocupaban por el mantenimiento, pero este lugar ha alterado mis tres puntos de vista. Es un lugar muy deprimido.
The hotel is old yet classic. Everything is in general well maintained, and the staff are very helpful and friendly.
The hotel may not be so accessible compared with those in Sannomiya, but the hotel offers shuttle bus to Sannomiya daily and Shin-Kobe on weekends. It helps you get around and go to the train stations. However, do note that the bus may be full sometimes. But even so or if you miss the bus, it won’t be long to walk to Kobe (Rapid and Special Rapid) or Motomachi (Rapid), depending on the train you need to take. I really like the view. Even the room not facing the sea has a nice view both during the day and night. The Meriken park is also just downstairs.
The hotel has a free self-service laundry and a Family Mart, but there are limited items to buy after 8 PM since no staff will be there. Another limitaiton is that the gym and the food service both close after 10 PM, if I recall correctly.
Hotel de la antigua calorosa
Todo el equipo de la habitación.
Buena mente.
Los alimentos están sujetos a un nivel.
Hola, amigo.
El lugar es adecuado para los autopilotos
Todo es adecuado para una talla
Hay un patio natural gratis cerca del hotel
Muy bien.
The room was spacious and comfortable, providing a serene atmosphere for relaxation. The onsen facilities, along with the provided Japanese bath suits and slippers, added a delightful touch to the experience.
The breakfast buffet featured a variety of healthy Japanese options, which I found both satisfying and nourishing. Additionally, the view of Kobe Tower from my room was a charming highlight.
The hotel's design reflects a refined minimalistic luxury, creating an elegant and calming environment. Overall, I highly recommend this hotel for anyone seeking a blend of comfort and traditional Japanese hospitality.
Hotel cerca de Awaji Island,SumotoUn 6.1 % de los viajeros escogen esta zona
陳陳雯玉2024.06.10
La cena de la habitación con el desayuno es muy alta y la calefacción también es buena para llevar el coche del hotel a la casa de la casa, pero aquí es muy bueno y hay una caja de latas. El servicio también es muy bueno para acompañar el equipaje al hotel de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de Yahoo, el almuerzo, la próxima vez que vaya a buscar a la chica, espera que la chica esté aquí.
Hotel cerca de Awaji Island,MinamiawajiUn 6.1 % de los viajeros escogen esta zona
UUsuario invitado2023.08.19
Es mi primera estancia. La ubicación, el servicio y el personal son excelentes.
También me gusta la calidad cálida de los grandes bañeros públicos. Sin embargo, puedes ver muchos insectos porque están en el mar y en las montañas, pero cuando se ducha la mañana, hay muchos insectos flotando en los bañeros abiertos. Estoy un poco decepcionado.
Muy bueno
18 valoraciones
8,4/10
Precio desde
1.653.400 IDR
por noche
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9.3/10
Fabuloso
UUsuario anónimo对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
UUsuario invitadoThe hotel is old yet classic. Everything is in general well maintained, and the staff are very helpful and friendly.
The hotel may not be so accessible compared with those in Sannomiya, but the hotel offers shuttle bus to Sannomiya daily and Shin-Kobe on weekends. It helps you get around and go to the train stations. However, do note that the bus may be full sometimes. But even so or if you miss the bus, it won’t be long to walk to Kobe (Rapid and Special Rapid) or Motomachi (Rapid), depending on the train you need to take. I really like the view. Even the room not facing the sea has a nice view both during the day and night. The Meriken park is also just downstairs.
The hotel has a free self-service laundry and a Family Mart, but there are limited items to buy after 8 PM since no staff will be there. Another limitaiton is that the gym and the food service both close after 10 PM, if I recall correctly.
UUsuario invitadoMy non-smoking room smelled of smoke. Fortunately the staff were exceptional, and I soon received another room.
One staff told me that because the room was ”Japanese Style”, and that I had to take the bedding from the closet, move the low table and make up my own futon.
I live in Japan and I know what a ”Japanese Style” room is. Ryokans of a good grade will have staff make up the futons. When a hotel is too large, the work of making up the futons for all rooms becomes onerous, however, one wonders why ”five star hotel” if one has to make up one's own futon AND receive education on what a ”Japanese Style” room entails [ I am in the hotel business].
The lobby is bleak and looks cheap. No style, no charm. The seating is ugly and cheap. There are real plants here and there but no cut flowers. Cut flowers are very expensive in Japan. Too expensive for this hotel.
The final point is that I booked this specific hotel in order to take a swim. Although the weather was fine, the pool had closed the day before I arrived. The pool was still full of water, perfect and peaceful, but ”closed”. No doubt, this saves on staff and other expenses, in the same way that making up one's own futon does . . . all this is fine for a hostel, but not for a luxury hotel.
I have been generous with my star-giving because I like to be kind, and because several of the staff were truly exceptional in their kindness and service, however, we hope that the management will note our comments. Please pay for more staff and please keep your pool open as long as the weather permits. Global warming means pools can stay open longer. :-)
UUsuario invitadoEste hotel está cerca de la ruta a la hierba. Hay un supermercado, una estación de tren y ¥100 tiendas dentro del mismo edificio. Hay un 7-11 justo fuera (nivel 1). El estacionamiento está disponible en el 8o piso para los huéspedes del hotel que pueden cobrar ¥1500 por noche. El desayuno es fantástico - su curry, omeleta y smoothie son su especialidad.
NNATALIA MORGUEEl río es un gran río, me gusta el Onsen muy - a pesar de ser pequeño, te sientes cómodo.
La cena de Kaiseki es hermosa y deliciosa, mi sueño de probarlo ha sido cumplido :)
Desayuno de la mesa sueca ordinaria, con platos japoneses y europeos
También, cuando se entra puede elegir un yukatu, una amplia selección, ropa son muy bonitas.
Gracias por la ayuda del personal y, en particular, del personal del restaurante, yo era muy útil (tenía un dedo roto y era incómodo comer sticks y poner comida) y tratado lo más amigable posible.
UUsuario invitadoLocation is not hard to find with clear signages and correct Google Navi - winding on the mountain road but manageable (on the way down though Google led us to a private road but it's not relevant here). The building is gorgeous - a little inconvenient dragging the luggage from the car to the room if you have lots of stuff. We kept the large suitcase in the car and only brought in what we needed for the night. Front desk lady's attitude was a little cold. There's no Futon service though - it shocked us a little that we had to lay out the futon in the Tatami room ourselves. All the Ryokans/Jhalf board hotels we went to would have Futon service during dinner time. Also the room was cold and we couldn't get the A/C to heat up properly; there might not be a heating function at all? There was also loud banging noise at some points (it was windy that day), but thanks goodness someone fixed it before we went to bed. Breakfast and dinner are OK, and meal service is good.
UUsuario anónimoHuge hotel with great facilities, but gym, sauna, onsen and pool have to be paid extra and at high prices. That left a very bitter aftertaste. The room was large but a bit dated and could be cleaned better.
The service at the reception could be nicer and speak better English. However, the rest of the service staff were extremely nice and helpful. Early check-in was possible free of charge.
The hotel is very close to Kobe airport, but only offers a shuttle service for the train stations. Why not also for the airport is somewhat questionable.
UUsuario invitadoThe location was great for going around the sea side such as harbor land. The hotel is also one of the iconic hotel nearby the port island. This had made me excited to stay, however, there are a lot of problems. For example, they had “eco-friendly” cleaning. This means they wouldn’t change anything except towel the entire 3 days. Furthermore, the hotel did not had adapter for charging, as well the room did not have USB port, the lack of amenities is also concerning. The air con is also very warm (?) apparently, half the hotel room is shut down because of aircon check. But overall, employee were nice and it was a fair stay. The big problem is the price is way too high considering what it has to offer especially in a city like Kobe where prices should be lower than major cities
__JSZ526855000258****El hotel en sí no es muy bueno. Los artículos de primera necesidad son de mala calidad. El cepillo de dientes es de esos que te hacen sangrar las encías al cepillarte. Al llegar, te ofrecen una habitación de categoría superior por un suplemento. Si no la mejoras, te dan una habitación en un piso inferior con malas vistas. Creo que lo hacen a propósito. Si quieres ser amable contigo mismo, solo puedes pedirles que te la cambien a una de categoría superior. Después de la mejora, te darán con gusto un mapa del hotel y cupones para el invernadero. Si no aceptaste la mejora antes, no recibirás nada. Solo te darán una llave y listo. Aunque no puedo decir dónde está mal el servicio, la verdad es que tengo una sensación indescriptible. El edificio principal de al lado también está mal mantenido. Parece que no puedo ver los detalles y solo puedo echar un vistazo superficial a su apariencia. Esto no es común en Japón. Siempre pensé que los japoneses se preocupaban por el mantenimiento, pero este lugar ha alterado mis tres puntos de vista. Es un lugar muy deprimido.
TTrip LOVERssThe room was spacious and comfortable, providing a serene atmosphere for relaxation. The onsen facilities, along with the provided Japanese bath suits and slippers, added a delightful touch to the experience.
The breakfast buffet featured a variety of healthy Japanese options, which I found both satisfying and nourishing. Additionally, the view of Kobe Tower from my room was a charming highlight.
The hotel's design reflects a refined minimalistic luxury, creating an elegant and calming environment. Overall, I highly recommend this hotel for anyone seeking a blend of comfort and traditional Japanese hospitality.
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