I found the rooms surprisingly spacious and comfortable for Japan, easily accommodating my needs with great lighting and bedding. I was impressed by the excellent cleanliness and appreciated the professional, English-speaking staff who helped me with local tips and luggage. While I enjoyed the convenient facilities like the private bath areas and free amenities, I did notice some areas where the hotel could update older fixtures or be more consistent with daily maintenance.
El hotel está cerca de la estación JR Shin-Nagata. Las mantas olían ligeramente. Cerca hay una escultura gigante de un personaje de anime. El ambiente local es notablemente más relajado y acogedor; parece una zona residencial con pocos extranjeros. Siguiendo en tren, se puede llegar al Parque Maiko, que está muy bien. Ofrecen bebidas de cortesía, lo cual es un buen detalle. Mi principal queja son las instalaciones de las habitaciones; están un poco anticuadas para el precio. Si se puede caminar, hay un supermercado grande a unos dos kilómetros.
The reception staff provided exceptional service, including a complimentary room upgrade. The spacious accommodations were impeccably clean. A nearby shrine offers an additional point of interest.
Hotel cerca de Awaji Island,AwajiUn 6 % de los viajeros escogen esta zona
UUsuario invitado2025.10.19
Clean and comfortable with free coffee (machine) in the lobby.
Note that free parking in not located in the hotel but just across the road. Other than that, nearest kombini is 10 mins walk away. Will require a vehicle to get around more conveniently for those who are coming.
Las aguas termales son excelentes, con onsen interior y exterior. La habitación está limpia y ofrece muchas cosas gratis, como ramen, yakult, helado y gelatina gratis. Quedé muy satisfecho y querré volver. El hotel también está junto a una de las entradas al Barrio Chino.
First time staying at a Dormy hotel inn and super impressed with the level of hospitality for the price!
1. Public onsen and sauna are available on the top floor. Gender segregated with both indoor and outdoor (rotenburo) sections and the usual amenities. Only the sauna is closed overnight, the onsen remains open. Washing machine and dryer are available on 12F too. The washing machine is free, the dryer is not.
2. Free refreshment once you're done with your onsen. Ice cream at night and probiotic drink in the morning.
3. Free serving of ramen (yonakisoba) at night from 21:30-23:00. Head over to the restaurant at 2F.
4. Breakfast buffet is available and it was honestly quite decent for the price.
Would stay at Dormy again if I return to Japan 😊
UUsuario anónimo对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
CchrieezzzMi mejor estancia durante mi viaje de luna de miel a Japón. Reservé esta habitación por su onsen privado. Hay cuatro habitaciones, pero solo éramos dos personas 😆
La ubicación es un poco apartada, pero ofrecen transporte, así que no hay problema.
UUsuario invitadoThe hotel is old yet classic. Everything is in general well maintained, and the staff are very helpful and friendly.
The hotel may not be so accessible compared with those in Sannomiya, but the hotel offers shuttle bus to Sannomiya daily and Shin-Kobe on weekends. It helps you get around and go to the train stations. However, do note that the bus may be full sometimes. But even so or if you miss the bus, it won’t be long to walk to Kobe (Rapid and Special Rapid) or Motomachi (Rapid), depending on the train you need to take. I really like the view. Even the room not facing the sea has a nice view both during the day and night. The Meriken park is also just downstairs.
The hotel has a free self-service laundry and a Family Mart, but there are limited items to buy after 8 PM since no staff will be there. Another limitaiton is that the gym and the food service both close after 10 PM, if I recall correctly.
LLorenaPazInsuaThe room is very comfortable, quiet, and clean. The mattress is also very comfortable.
The hotel staff is very friendly. When we arrived, there was no parking space available right in front of the hotel, and the front desk employee went outside in the rain to guide us to another parking spot in the lot across the street.There is a coffee maker available in the lobby for morning coffee.
UUsuario invitadoMy non-smoking room smelled of smoke. Fortunately the staff were exceptional, and I soon received another room.
One staff told me that because the room was ”Japanese Style”, and that I had to take the bedding from the closet, move the low table and make up my own futon.
I live in Japan and I know what a ”Japanese Style” room is. Ryokans of a good grade will have staff make up the futons. When a hotel is too large, the work of making up the futons for all rooms becomes onerous, however, one wonders why ”five star hotel” if one has to make up one's own futon AND receive education on what a ”Japanese Style” room entails [ I am in the hotel business].
The lobby is bleak and looks cheap. No style, no charm. The seating is ugly and cheap. There are real plants here and there but no cut flowers. Cut flowers are very expensive in Japan. Too expensive for this hotel.
The final point is that I booked this specific hotel in order to take a swim. Although the weather was fine, the pool had closed the day before I arrived. The pool was still full of water, perfect and peaceful, but ”closed”. No doubt, this saves on staff and other expenses, in the same way that making up one's own futon does . . . all this is fine for a hostel, but not for a luxury hotel.
I have been generous with my star-giving because I like to be kind, and because several of the staff were truly exceptional in their kindness and service, however, we hope that the management will note our comments. Please pay for more staff and please keep your pool open as long as the weather permits. Global warming means pools can stay open longer. :-)
LL W CI found the rooms surprisingly spacious and comfortable for Japan, easily accommodating my needs with great lighting and bedding. I was impressed by the excellent cleanliness and appreciated the professional, English-speaking staff who helped me with local tips and luggage. While I enjoyed the convenient facilities like the private bath areas and free amenities, I did notice some areas where the hotel could update older fixtures or be more consistent with daily maintenance.
UUsuario invitado¡La ubicación es excelente para acceder al teleférico de Rokkosan! ¡Los servicios son fantásticos! ¡Las cenas son magníficas!
El hotel y las instalaciones son algo antiguos, pero la relación calidad-precio es estupenda. Sin embargo, la zona de duchas del onsen necesita una limpieza más frecuente, ya que se detectaron problemas de higiene.
UUsuario invitadoЯ не строила ожиданий от этой поездки и была в приятном шоке! Во первых сам городок такой красивый и уютный, ты не спешишь и наслаждаешься! Во-вторых отель на высшем уровне! Сервис и вежливость персонала поражает, красота внутреннего пространства отеля и дворика! Поразительной красоты Онсен при отеле, все продумано до мельчайших деталей! Номера в отеле очень аутентичные, как и все в целом, а шведский стол на завтрак шикарный! Также трансфер продуман и конечно юката просто чудесная и на любой размер! Говорить могу вечно о том какое же удовольствие я получила! Благодарю!
UUsuario invitadoSe menciona que la ubicación está a unos 5 o 7 minutos de la estación, según dónde leas sobre ella.
Creo que son más bien 8 o 10 minutos. No está lejos, pero no lo suficientemente cerca como para llevar el equipaje cómodamente.
Quiero darle al lugar 5 estrellas, pero también quiero darle 2 estrellas. El servicio fue bueno. Nos ayudaron a trasladarnos a través de la lluvia.
La señora que nos sirvió la cena fue muy paciente y servicial.
Lamentablemente, hay un gran problema. La habitación que recibimos no tiene vista al río Maruyama ni al jardín, aunque se anuncia como tal en las fotos y descripciones del sitio web.
Nuestras habitaciones tenían vista al estacionamiento y a la calle, a la que la recepción se refirió como una vista de ”montaña”.
Lo siento, pero esto simplemente no es una buena práctica. DEBES hacer que esto sea un tipo diferente de habitación con un precio diferente y dejar que los clientes decidan el valor.
No habría reservado si hubiera sabido esto.
También hay otro pequeño problema. En general, la cena estuvo bastante bien, pero vi que otros clientes recibieron cenas diferentes, con cangrejo de las nieves entero y sake. Nosotros recibimos parte de un cangrejo de las nieves y vino blanco barato. Estoy confundido. Sería útil tener una explicación. De lo contrario, no puedo evitar pensar que estos problemas se deben a que no soy un cliente japonés.
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