El hotel es muy agradable. Accesible a lugares por caminar. El cuarto es limpio y cómodo.
Se ofrece el cambio diario de toallas y ropa de baño (puede no ser tan ecológico).
Será bueno proporcionar unos pocos pendientes 😊
De lo contrario, ha sido una agradable estancia en el hotel.
Best location. Every where can be reach by foot. To the whaft, China Town , Daimaru ,Harborland .... you name it. There's three adults in our group in a room. We only brought a large and a small luggage with us. So to those who have more luggage, there'll a problem opening it.
Parking space in the hotel is right behind the building. Limited space with ¥2000 /day , first come first served.
Hotel que cumple su función.
Bien situado. Cerca del castillo y de una bonita zona de bares y restaurantes pequeños.
La habitación está limpia. Nada de lujos. Lo mismo ocurre con el baño.
No desayuné allí, así que no puedo opinar.
El servicio es eficiente y rápido. La gente es agradable, como en todo Japón.
Hay una zona de fumadores en el interior.
Y una oferta especial para Jaku, que tiene un bar de jazz en la calle de atrás. Un momento excepcional durante mi viaje.
Huge hotel with great facilities, but gym, sauna, onsen and pool have to be paid extra and at high prices. That left a very bitter aftertaste. The room was large but a bit dated and could be cleaned better.
The service at the reception could be nicer and speak better English. However, the rest of the service staff were extremely nice and helpful. Early check-in was possible free of charge.
The hotel is very close to Kobe airport, but only offers a shuttle service for the train stations. Why not also for the airport is somewhat questionable.
The view outside the room is great as it is close to Kobe Harbour (not quite sure) but it is pity that the soundproofing not quite well as we can hear noise passed from another guest room. And I don’t recommend the dinner buffet here because the menu is limited
Overall it is good ,the surrounding of the hotel is very beautiful
The service was a little short of. I read reviews that they are very friendly but i felt that it’s not like this. I felt they were very curt in the way they speak and look tired. Nonetheless, the location was good. Just right at the side of the Chinatown. The hotel is very budget not matching to its price, considering that I’ve been to 4 hotels during my stay. The lights goes off quickly at the foyer. The water flow was small. But it’s ok, it’s eco-friendly i guess. The miso soup at breakfast was the yummiest. The carpark was expensive and they will charge you if you arrive early or leave the car at their carpark accordingly after the check in and out hours. This is understandable but this is where the hotel lost some sense of touch here.
A solo unos minutos de la estación de Sannomiya y de la zona de Motomachi. Cuenta con baño público y lavandería de autoservicio. (Había cola después de las 21:00. ¡Reserva antes!). El personal fue atento y servicial. El único inconveniente: la vista desde mi habitación estaba completamente bloqueada por otros edificios, y no teníamos suficiente luz natural. Estaba incluso más oscuro de lo habitual por la noche.
We had a room with two beds, quite large, the room had everything. The hotel is not new. It is noticeable. The mattress was uncomfortable for me. The location is quite convenient, 15 minutes from the station.
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9.5/10
Fantástico
UUsuario invitadoReally a nice place for relaxing. Perfect service professional, helpful and friendly staff with a warm smile.
We stayed in Naruto Room which is really amazing. Kids are super excited for the free gifts and Naruto , Sasuke clothes.
Your can enjoy free drink, snacks and welcome fruit providing in the room.
Dinner and breakfast are included which is really high quality and delicious. Awaji beef is a MUST try.
If you like watching stars, GRAND CHARIOT is a wonderful for you.
The only disadvantage is the transportation. We went there by public transport. All information and instructions are unclear and we spent plenty of time to get there. Also, hotel is far away from the park entrance. You must contact the hotel at the information centre from park Exit F for the pick up when you arrived. Other than that, everything is perfect.
UUsuario anónimo对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
UUsuario invitadoWhat an amazing stay! It exceeded all expectations. The place is super nice with design interior, rooms are warm, spacious and comfortable. The whole place is modern, yet has a very traditional authentic feel and feels serene.
The staff is very attentive, caring and fulfills your every need - they make you feel welcome, and explain everything to you very well even if you are a foreigner, there was no problem communicating in english.
You are guaranteed 2 private stays in the private onsen spa of your chice - one in the evening and one in the morning, the time slots are more than enough to cover guest capacity and you have choice. The public onsen is pretty awesome too, although i felt so relaxed after private onsen for so long i went there just because of curiosity lol.
The dinner and breakfast are HUGE and are SUPER tasty. Excellent products and execution, it was my first time tasting a5 wagyu. I recommend you do not eat lunch before coming to the ryokan for dinner, maybe just breakfast or something small because you will want to eat everything in this amazing meal set. I still feel kind of full 1 day after checking out.
The hotel has nice common areas with free beverages, board games, ping pong ans some slot machines for entertainment. You can reserve karaoke room or get massaged in the automatic massage chairs. After we chcecked in at 3pm we did not need to go anywhere away from the hotel and just enjoyed our time there.
If you want to book very specific timeslots for the private spa come in at that 3pm, because people queue up 30 min before in the lobby. Although i felt this was not really necessarry because like i said, the capacity is calculated well and you are guaranteed 2 entramces with available time slots. The first time slot starts at 4pm and is in 1hr intervals - with 5 available onsens up until the night. Morning onsen had plenty of free slots.
They also offer free shuttle bus and it was always quick, we even called from public telephone in Arima when before checkin and had no problems arranging pickup in english.
What i wish is if they were a little bit more flexible with breakfast times, because you also reserve a time slot but it's not like it's a course meal but traditional breakfast + buffet and you have to decide at the check in, which is kind of soon to think about when you want to have morning meal, but it's not too big problem. I guess it is a way to prevent everyone rushing in 5 min before closing time like some people do. The breakfast has plenty of variety and you even get a preheated own grill!
Overall, we couldn't pick a better place for our visit in Arima, we are so relaxed and it was oje of the best places we have ever been to!
MM.chnIt was great location and facilities as well as the staffs are amazing!
The hotel location is perfect, I will go back again in future.
Except that the room we were staying on a second booking it's 19th floor opposite elevator area and at night had some noises, loud bang, continuously and the staff informed us that it was a sound from heater system on the upper floor.
The noise was loud enough to woke us up from a deep sleep.
Staff on the night shift solved the issue by giving us new room just to sleep, few doors away. It was quite enough for us to fall asleep and walked back to our original room to shower and check out.
and then in the morning we checked out, the staff was just making a straight face saying sorry about that.
I do understand that the morning staff can't do anything else excavations saying sorry but that wasn't a Japanese service mind action I used to experience.
Thank you to clerk. Watanabe for assisting me through the double booking and giving us a request we asked on the first day. Kobe port view was amazing, we loved it so much.
UUsuario invitadoBeautiful property, would absolutely stay here again. Staff were really friendly and nice, bedroom was modern and well equipped, parking available and within a few minutes walk of the harbour where the boats leave for Naruto Whirlpools.
UUsuario invitadoMy non-smoking room smelled of smoke. Fortunately the staff were exceptional, and I soon received another room.
One staff told me that because the room was ”Japanese Style”, and that I had to take the bedding from the closet, move the low table and make up my own futon.
I live in Japan and I know what a ”Japanese Style” room is. Ryokans of a good grade will have staff make up the futons. When a hotel is too large, the work of making up the futons for all rooms becomes onerous, however, one wonders why ”five star hotel” if one has to make up one's own futon AND receive education on what a ”Japanese Style” room entails [ I am in the hotel business].
The lobby is bleak and looks cheap. No style, no charm. The seating is ugly and cheap. There are real plants here and there but no cut flowers. Cut flowers are very expensive in Japan. Too expensive for this hotel.
The final point is that I booked this specific hotel in order to take a swim. Although the weather was fine, the pool had closed the day before I arrived. The pool was still full of water, perfect and peaceful, but ”closed”. No doubt, this saves on staff and other expenses, in the same way that making up one's own futon does . . . all this is fine for a hostel, but not for a luxury hotel.
I have been generous with my star-giving because I like to be kind, and because several of the staff were truly exceptional in their kindness and service, however, we hope that the management will note our comments. Please pay for more staff and please keep your pool open as long as the weather permits. Global warming means pools can stay open longer. :-)
UUsuario anónimoEl hotel es muy agradable. Accesible a lugares por caminar. El cuarto es limpio y cómodo.
Se ofrece el cambio diario de toallas y ropa de baño (puede no ser tan ecológico).
Será bueno proporcionar unos pocos pendientes 😊
De lo contrario, ha sido una agradable estancia en el hotel.
UUsuario invitado¡La ubicación es excelente para acceder al teleférico de Rokkosan! ¡Los servicios son fantásticos! ¡Las cenas son magníficas!
El hotel y las instalaciones son algo antiguos, pero la relación calidad-precio es estupenda. Sin embargo, la zona de duchas del onsen necesita una limpieza más frecuente, ya que se detectaron problemas de higiene.
UUsuario invitadoEste hotel está cerca de la ruta a la hierba. Hay un supermercado, una estación de tren y ¥100 tiendas dentro del mismo edificio. Hay un 7-11 justo fuera (nivel 1). El estacionamiento está disponible en el 8o piso para los huéspedes del hotel que pueden cobrar ¥1500 por noche. El desayuno es fantástico - su curry, omeleta y smoothie son su especialidad.
AAzy LiThe service was a little short of. I read reviews that they are very friendly but i felt that it’s not like this. I felt they were very curt in the way they speak and look tired. Nonetheless, the location was good. Just right at the side of the Chinatown. The hotel is very budget not matching to its price, considering that I’ve been to 4 hotels during my stay. The lights goes off quickly at the foyer. The water flow was small. But it’s ok, it’s eco-friendly i guess. The miso soup at breakfast was the yummiest. The carpark was expensive and they will charge you if you arrive early or leave the car at their carpark accordingly after the check in and out hours. This is understandable but this is where the hotel lost some sense of touch here.
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