El hotel es muy agradable. Accesible a lugares por caminar. El cuarto es limpio y cómodo.
Se ofrece el cambio diario de toallas y ropa de baño (puede no ser tan ecológico).
Será bueno proporcionar unos pocos pendientes 😊
De lo contrario, ha sido una agradable estancia en el hotel.
Rooms are bigger than average Japanese hotels, basically a new hotel just a minute away from KOBE CHINA TOWN. Plenty of shops to enjoy food or shopping. Breakfast is a little simple Indian restaurant, nothing to choose much. Bicycles can been rent at the front desk for 500 JPY per use. Very convenient to get around the city.
Will absolutely stay here every-TIME visiting KOBE.
This is a five star hotel in a three star body. Rooms are TINY, like scandanavian homes, but everything was clean and fresh, staff were outstanding, we could store out bags before and after our stay, missing personal articles available for free downstairs. Clear rooftop vie of the castle so you don't have to leave the hotel for beutiful shots of the castle. Near a huge gorgeous, covered pedetrian only walking are. Only sorry to have had only one night here.
Bathrooms are the 90's type but overall rooms are clean. Love the shuttle service to Sannoomiya very frequent and convenient to go into the city instead of taking the trains. Front desk helped us to book for a taxi to the airport limousine area and it was Japanese punctuality. Overall pretty nice and decent place might come here again. Lastly the hotel is located next to the Convention Centre so if you have an event there this place is just perfect.
The location was great for going around the sea side such as harbor land. The hotel is also one of the iconic hotel nearby the port island. This had made me excited to stay, however, there are a lot of problems. For example, they had “eco-friendly” cleaning. This means they wouldn’t change anything except towel the entire 3 days. Furthermore, the hotel did not had adapter for charging, as well the room did not have USB port, the lack of amenities is also concerning. The air con is also very warm (?) apparently, half the hotel room is shut down because of aircon check. But overall, employee were nice and it was a fair stay. The big problem is the price is way too high considering what it has to offer especially in a city like Kobe where prices should be lower than major cities
Espaciosa para 3 o 4 personas, con dos camas grandes y una sala de estar. Las camas son lo suficientemente grandes para cuatro personas, por lo que no se necesita sofá cama. La ducha incluye una sala de estar, lo cual es una grata sorpresa. Incluye las comodidades habituales de los dormitorios, como onsen, refrigerios nocturnos, paletas y café.
El hotel parece un poco antiguo, pero todo estaba bien.
Habitación espaciosa con suficientes instalaciones.
La ubicación del hotel es conveniente, con fácil acceso al metro/JR a 10 minutos a pie.
Hay Donki, 7-Eleven y Family Mart cerca, y puedes conseguir todo lo que necesitas.
Un problema con el hotel es la pendiente antes de entrar.
Será complicado si llevas equipaje pesado.
We had a room with two beds, quite large, the room had everything. The hotel is not new. It is noticeable. The mattress was uncomfortable for me. The location is quite convenient, 15 minutes from the station.
UUsuario anónimo对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
UUsuario invitadoThis boutique Onsen hotel is great for different Onsen experiences as it provides 2 free private Onsen sessions for you to explore outdoor and indoor Onsen with your friends and relatives without other people.
Food is very delicate and delicious both for dinner and breakfast.
One of my best Onsen hotel experiences with this hotel. Highly recommend to those who are interested in Japan onsen
OOnly do review whn I get boredIt was great location and facilities as well as the staffs are amazing!
The hotel location is perfect, I will go back again in future.
Except that the room we were staying on a second booking it's 19th floor opposite elevator area and at night had some noises, loud bang, continuously and the staff informed us that it was a sound from heater system on the upper floor.
The noise was loud enough to woke us up from a deep sleep.
Staff on the night shift solved the issue by giving us new room just to sleep, few doors away. It was quite enough for us to fall asleep and walked back to our original room to shower and check out.
and then in the morning we checked out, the staff was just making a straight face saying sorry about that.
I do understand that the morning staff can't do anything else excavations saying sorry but that wasn't a Japanese service mind action I used to experience.
Thank you to clerk. Watanabe for assisting me through the double booking and giving us a request we asked on the first day. Kobe port view was amazing, we loved it so much.
UUsuario invitadoAmazing hotel!! The staff were very friendly and helpful. Large room, incredibly comfortable beds, good temperature control. Very nice shower room. One downside was there was only a small table (there we two of us). There was a shared kitchen and lounge area, which were very nice. The coffee was excellent. I would love to stay there again. Very close to the bus stop and whirlpool tour. But public transport on the island is very limited so it is difficult to get to other attractions if you don't have a car. There is local bike hire, but they were out of/didn't have e bikes, and the hills are very steep.
UUsuario anónimoEl hotel es muy agradable. Accesible a lugares por caminar. El cuarto es limpio y cómodo.
Se ofrece el cambio diario de toallas y ropa de baño (puede no ser tan ecológico).
Será bueno proporcionar unos pocos pendientes 😊
De lo contrario, ha sido una agradable estancia en el hotel.
UUsuario invitado¡La ubicación es excelente para acceder al teleférico de Rokkosan! ¡Los servicios son fantásticos! ¡Las cenas son magníficas!
El hotel y las instalaciones son algo antiguos, pero la relación calidad-precio es estupenda. Sin embargo, la zona de duchas del onsen necesita una limpieza más frecuente, ya que se detectaron problemas de higiene.
UUsuario invitadoEste hotel está cerca de la ruta a la hierba. Hay un supermercado, una estación de tren y ¥100 tiendas dentro del mismo edificio. Hay un 7-11 justo fuera (nivel 1). El estacionamiento está disponible en el 8o piso para los huéspedes del hotel que pueden cobrar ¥1500 por noche. El desayuno es fantástico - su curry, omeleta y smoothie son su especialidad.
UUsuario invitadoEspaciosa para 3 o 4 personas, con dos camas grandes y una sala de estar. Las camas son lo suficientemente grandes para cuatro personas, por lo que no se necesita sofá cama. La ducha incluye una sala de estar, lo cual es una grata sorpresa. Incluye las comodidades habituales de los dormitorios, como onsen, refrigerios nocturnos, paletas y café.
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