Fecha de publicación: 5 sep 2025
Aina M. L. Lorona
I had a hot, uncomfortable disappointed, and we were in utter shocked that the room I booked was not in their system. As I was rebooking, it was not the same as the first booking then blacked out occured. During the blacked out the my booking end up with only a bed in dorm style quarters, public bathroom and no privacy.
My first booking was a package trip from Cebu to Manila which still in a wrong date. The actual date for the flight was to be on August 19 @ 9:50 but the three agent that I spoke to on the 18th got my hotel canceled and only provided me a rebooked solution. Sure, I can rebooked, thank so much for making my simple trip into **************** with my family, along withy impatient high functioning autism, 24 years old son who doesn't like his iPad to be low battery and no wifi.
To remind you that the black out still happening, so during my aunty and son lunch the black still going. I have no idea what kind of menu and price for food and drinks. As I saw the server put the first plate of food, I was shocked to see the mountain square shape nacho cheese beyond understanding. My aunty is only 90 to 100 pounds. She doesn't speak English and doesn't understand what she ordered, so she asked question about salad and a slice of pizza. But that not what the server brought, he came out again carrying nacho cheese, same size as the first nacho cheese/beef, except the second is chicken then a whole large Canadian bacon pizza. I couldn't believe the amount of food that was ordered then a Red Bull for my autistic son? My aunty was repeatedly saying that she only want salad and a slice pizza then water. What she really wanted the cook and server wanted to do is take away all the food back including the Red Bull. Oh, one more set of food, two big pieces of Burrito. The hotel is still in black out and stuffy hot and dark.
The staff are not good listener. My son started eating and drinking the Red Bull, when I saw him, I told the staff that Red Bull straight might kill him of a heart attack. I also mentioned that my son doesn't know self control when it comes to food which is called glutenny . He already pass his regular weight. I heard my aunty said that my son ordered all the food; she had no idea what he was ordering.
Meanwhile the black out still continuing till around 5:30 pm, every building around the area has their electricity back on but not the Papabo. Our booking still in process. The manager charged me for the lunch even though the mistake was the their service, taking order from an autistic person instead of asking his parents. The manager decided to booked us in the one room that has two bunk bed, private bathroom and has windows cause still black out. The room is stuffy and hot, it's on the fourth floor, no elevator and dark to go up the stairs. We decided to lock up our things in the room cause still black out.
My aunty over heard that the electricity bill was not paid. So as soon as I got down. The manager charged me 1500 pesos cash plus 1200 pesos for lunch that I only got to eat two slices of pizza and a couple of bite of nacho beef. I didn't get to have the burritos. The Papabo manager quickly went to pay for their electricity bill after she spoke to the owner.
My aunty and me went to the beach. I for sure locked the bedroom and still no electriçity. My son went to 7/11 to charge the iPad. We got back at the hotel at 8:30 or so and the electricity was on and my son also in the in the hotel. Do recognized that the hotel keys was an actual key, and I only have the key with. In my surprised our bedroom door was wide open, our things are scattered on the chair and table. Now, just today at this time, I'm still looking for my necklace that has my Mom piece of earing, my oldest son alligator tooth pendant and my initial pendant A.
I'll call the hotel when I finished looking at our things here.Yap, my necklace is missing.
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Precio por noche desde5 €
Fecha de publicación: 27 jun 2026
Usuario invitadoThe Atmosphere
The design strikes that perfect, delicate balance between rustic charm and thoughtful luxury. It doesn’t feel manufactured; it feels lived-in and deeply cared for.
The Lobby: Less of a reception area and more of a grand living room. There is a massive stone fireplace that burns all day, surrounded by mismatched leather armchairs, stacks of vintage board games, and a self-serve tea station with local honey.
The Lighting: You won't find a single harsh, white bulb here. Everything is soft amber, candlelight, and the amber glow of Edison bulbs, which instantly coaxes your brain into relaxation mode.
The Room: A Sanctuary of Comfort
The bed deserves its own dedicated review. Layered with crisp linen sheets, a heavy down comforter, and a chunky knit weighted blanket, it felt like sleeping inside a cloud.
[ Window Seat with Forest View ]
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[ Velvet Armchair ] ---- [ Stone Hearth / Gas Fireplace ]
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[ King Bed w/ Down Comforter ]
Every detail in the room was designed to slow you down:
The Nook: A deep, velvet window seat packed with plush pillows, perfectly positioned to watch the morning mist roll over the tree line.
The Bath: A deep, freestanding copper soaking tub. They provide small jars of handmade cedarwood and lavender bath salts that made the entire room smell like a woodland spa.
The Details: No plastic water bottles or generic tech. Instead, there was a vintage-style Marshall Bluetooth speaker playing soft acoustic jazz when we walked in, a ceramic electric kettle, and freshly baked shortbread cookies waiting on a ceramic plate.
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Precio por noche desde17 €
Fecha de publicación: 23 feb 2026
Wangxiatian117
El hotel tiene una ubicación excelente y conveniente, con muchos restaurantes cerca, incluyendo la cadena filipina de pollo frito Jollibee. El McDonald's de al lado también está convenientemente ubicado para excursiones de un día a las islas. Además, no está lejos del aeropuerto. El servicio de transporte del hotel al aeropuerto fue excelente; el conductor fue muy amable y charlamos durante todo el trayecto. La recepcionista del hotel, EWWAN, fue excepcionalmente servicial y paciente, incluso me ayudó a registrar mi tarjeta SIM el primer día. La habitación era espaciosa y limpia, y la cama muy cómoda. El desayuno comienza a las 6 a. m., y el primer día de una excursión, se puede desayunar en el restaurante a partir de las 5:30 a. m., ¡una gran ventaja! El hotel y el Henann Resort Alona Beach están en el mismo patio, uno al lado del otro. Cuando me registré, el personal de recepción incluso me proporcionó un servicio de transporte, lo cual fue muy amable de su parte.
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Precio por noche desde54 €
Fecha de publicación: 15 may 2026
cintalondonThis hotel really is the Oasis you need after the hussle and bustle of Cebu. The rooms are BIG, Clean and the pools are fantastic. Like everywhere in the Philippines service and staff are 10/10. The staff are sweet and can not do enough for you
The beach at this Hotel is man made but the landscape and pools really make it special. Its perfect for a 2 night stay where you do not want to leave the hotel.
The surroundings are pretty desolate.
But the sheraton has everything you need for luxury, food options and relaxation.
Also they play great R&B around the pool
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Precio por noche desde181 €
Fecha de publicación: 26 ene 2026
Usuario invitado
보홀 여행하시는 분들께 도움이 될까하고 후기 남깁니다.
1.위치 : 알로나 비치에서 멀리 떨어져있다보니 마사지 무료픽업 드랍에 편도 300페소 추가해서 이동했어요.
2.시설 : 룸컨디션 너무 좋고 밝아서 화장하기에도 최고였어요. 매트랑 침구도 좋았고 싱글에 베게를 2개씩 주어서 쾌적했어요.
3. 수영장 : 물이 깨끗하고 수시로 관리를 하고 있어서 물놀이하기 넘 좋았어요. 다른 리조트에서는 물에 아예 안들어 갔거든요.
4. 식사 : 조식포함이었는데 간단하지만 포만감있게 맛있었고 그 외 식사들도 언제든지 주문해서 먹을 수 있어서 너무 좋았고 맛있었어요.
5. 서비스 : 직원들 모두 친절하고 번화가가 아니라 가까운 곳은 호텔 픽드랍을 해 주었고 먼곳은 툭툭이를 불러줬어요. 그랩은 잘 안불러짐.
6. 총평 : 조용하고 편안하게 쉬고 싶을 때 또 묵고 싶은 리조트이지만 번화가랑은 멀어서 불편한 점도 있었어요. 물놀이 하기에 좋은 리조트이고 편도 400페소로 ICM에 쇼핑하러 다녀왔는데 가까운 곳에서 돌아다니며 노는 걸 좋아해서 다시 알로나비치 쪽으로 숙소를 옮겨서 놀았어요.
주변이 산이라 모기가 너무 많아서 하루에 약 10마리는 잡은 것 같아요. 전기모기향을 요청해서 피해를 줄이세요ㅜ
추천하고싶은 리조트이고 모기가 최고의 단점인 리조트입니다.
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Precio por noche desde35 €
Fecha de publicación: 1 mar 2026|Habitación superior (2 camas)
lugares1661Buen hotel. Tuvimos la mala suerte de alojarnos en la misma planta que un grupo de turistas chinos que empezaron a gritar a las 7 de la mañana en el pasillo. El personal intervino rápidamente. El desayuno está bien para una escapada de unos días; el beicon parece cocinado en tandas y recalentado cuando hace falta, por lo que está demasiado seco y no está como debería. La piscina está bien; da el sol entre las 10 y las 14 horas, y después está la sombra del edificio.
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Precio por noche desde30 €
Fecha de publicación: 3 dic 2025
Usuario invitado
Buen hotel, pero lamentablemente no hay agua caliente, solo agua tibia en el mejor de los casos. Al llegar, me dijeron que la piscina no estaba disponible debido al mantenimiento, que es muy deficiente y no me lo informaron al reservar.
Además, estaban haciendo obras encima de mi habitación, lo que generó mucho ruido desde las 7 de la mañana, lo cual fue muy molesto.
El personal es increíble, muy amable y servicial, y la comida y el servicio fueron excelentes.
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Precio por noche desde40 €
Fecha de publicación: 3 ago 2026|Habitación deluxe (2 camas), con vistas al mar
Usuario invitadoOverall, we had a pleasant stay at Fili Hotel NUSTAR. The facilities, amenities, and service from the room staff met our expectations. The pool, gym, and other amenities were excellent, and the breakfast buffet offered a wide variety of selections. My daughter especially loved the complimentary popcorn, bread, and juice served in the lobby during check-in, which was a thoughtful touch.
However, there were a few areas that could be improved, particularly during the check-in process. For a five-star hotel, the check-in took quite a while due to the long queue, which was disappointing after arriving at the hotel.
I had reserved a Twin Bed room, but upon check-in, we were informed that only a King Bed room was immediately available and that it would take longer if we chose to wait for a Twin Bed room to become available. The staff advised that they could arrange the room later, but this would have required them to enter our room after we had already settled in. Then, the in-room staff delivered extra pillows and bedding. We opted not to proceed with the extra bed setup and simply used the spacious couch, which we moved closer to the bed and made up with the extra bedding. This arrangement worked well for the three of us and allowed us to rest immediately after a long day of travel, without having to wait for additional room preparations or have staff working in the room while we were already relaxing. Note that their standard check-in time is at 3 PM, we arrived at the hotel past 3 pm already.
We were also celebrating my husband's birthday during our stay. During the booking process, I requested if it would be possible to display a personalized birthday greeting on the room's TV screen. The hotel kindly confirmed via email that they would arrange the greeting and also provide a birthday cake. We truly appreciated the thoughtful birthday cake delivered to our room, which was a lovely gesture. However, the personalized birthday message on the TV was unfortunately not displayed as promised.
Another issue occurred during check-in regarding our breakfast entitlement. I had booked a room with breakfast for three guests, but the hotel's system only reflected breakfast for two. Fortunately, the staff resolved the issue without requiring any additional payment for our daughter after I presented my Trip.com booking confirmation. While I appreciate how they handled the situation, I believe these booking details should already be accurate upon arrival to avoid unnecessary inconvenience.
Despite these check-in concerns, the rest of our stay was enjoyable. The room attendants were attentive and regularly checked if we needed anything, making us feel well taken care of.
Overall, I would still recommend Fili Hotel NUSTAR for its excellent facilities, comfortable accommodations, and friendly staff. My only suggestion is to improve the efficiency and accuracy of the check-in process, as it sets the first impression for guests. Hopefully, our experience was an isolated case, and future guests will enjoy a smoother arrival.
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Precio por noche desde75 €
Fecha de publicación: 9 ene 2024
Usuario invitado
Bonito y pequeño hotel. CR demasiado pequeño.
El bueno:
Personal agradable. Check-in sin problemas. No se requiere depósito por ”daños”. Limpiar zonas comunes y habitación limpia. Buena cama y ropa de cama. Toallas limpias. Gran flujo de agua caliente para la ducha. Caja de seguridad en hab. TV por cable con buena selección de canales. Aire acondicionado silencioso.
Pensando en el Medio Ambiente con procedimiento de reutilización de ”toallas” y embalaje reducido (Se proporciona jarra de agua para llenar con dispensador en el pasillo, dispensadores de jabón de manos, gel de baño y champú).
Buen desayuno filipino servido en un pequeño restaurante con condimentos. Ubicación conveniente para visitar el hospital Chong Hua. Zona cercana Parada de taxis. Camine hasta Robinsons Fuente y McDo.
El malo:
Tazas, pero no tetera. Pequeño CR donde la entrada de 2 personas es imposible, incluso con coreografía. La caja fuerte de la habitación es muy pequeña. Sin frigorífico. Sin tapete CR.
El feo:
Niños de la calle durmiendo a la intemperie, muy cerca del Hotel.
La punta:
Pide una habitación donde el WiFi sea bueno.
La conclusión:
Buen valor para el dinero. Lo suficientemente bueno como para volver.
-- fin --
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Precio por noche desde19 €
Fecha de publicación: 2 sep 2026|Habitación Deluxe
WilG.I had such a wonderful experience staying at this hotel. From the moment we arrived, everything felt comfortable, welcoming, and well taken care of. The staff were very friendly, accommodating, and professional throughout our stay. They were always willing to assist whenever we needed something, and their warm attitude really made a difference.
The room was clean, comfortable, and spacious enough for a relaxing stay. Everything was well maintained, and the bed was especially comfortable, which made it easy to get a good night’s sleep after a long day. I also appreciated how clean the bathroom and other areas of the room were. You can really tell that the hotel puts effort into maintaining a good standard of cleanliness.
The location was also convenient, making it easy for us to get around and access nearby places. The overall atmosphere of the hotel was peaceful and relaxing, which made our stay even more enjoyable.
What I appreciated most was the overall service. Sometimes a hotel can have beautiful rooms, but it’s the staff and the little details that really make the experience memorable. Here, we felt genuinely welcomed and well looked after. Any questions or requests we had were handled politely and efficiently.
Overall, I’m very happy with our stay and would definitely consider coming back again. It was a comfortable, pleasant, and stress-free experience from beginning to end. I would highly recommend this hotel to anyone looking for a clean, comfortable place with friendly staff and great service. Definitely one of those places where you leave feeling satisfied and already thinking about coming back! Thank you to the entire team for making our stay such a lovely experience. ❤️
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Precio por noche desde41 €