La habitación era más grande que esperado y tenía una buena vista al sol desde la habitación de vista al mar. Hay una piscina infinita con una gran vista al mar. El personal es amigable y el mantenimiento de la casa es diligente con toallas.
La ubicación es buena, ya que es sólo una 10min de camino de los buenos alimentos/cafés en Kuantán a través del puente. Vi algunas opiniones sobre el aire acondicionado. El aire acondicionado tardó un tiempo en refrigerar la habitación, pero la temperatura estaba justo después de que se interrumpió. Una de nuestras habitaciones tenía problemas con una fuga en el baño y una cabeza de ducha desalojada, pero el personal envió a un agente para abordarlos de inmediato.
Reservaremos este hotel la próxima vez que visito Kuantan.
Overall, everything was very good and satisfying, except for the pizza I had by the beach, which had a hair in it. Someone did come and replace it with a new pizza, but the time taken to prepare the replacement was very long, to the point that I had already lost my mood to enjoy the pizza. The first time I ordered, the food arrived very quickly, but when they replaced it, I had to wait for quite a long time. This was very disappointing.
The room was reasonably clean but could be improved, especially in certain areas that felt a bit overlooked.
Excellent location—very convenient and close to key attractions and facilities around Kuantan.
Staff were friendly and helpful overall, providing a good level of service during the stay.
Facilities were quite limited and did not fully meet expectations. Some amenities need upgrading or better maintenance.
Excelente servicio del amable equipo del hotel. ¡Fueron muy amables y serviciales! La habitación con vista al mar era agradable y estaba limpia. Hay una gran variedad de cocinas para desayunar, y me encanta que incluyeran una variedad de kuihs malasios, ¡lo cual me trae un toque de nostalgia! El servicio de habitaciones es un poco caro, pero vale la pena. La playa y la piscina también están limpias. En general, una estancia muy agradable y relajante.
We arrived at the hotel around 8:00 PM and the check-in process was smooth and efficient. The front desk staff were friendly, welcoming, and greeted us with a smile. The hotel itself looked pleasant, and the room was in good condition upon arrival. We also requested extra towels, which were delivered promptly without any issues.
However, there are several areas that need improvement. The toilet appeared to have a leakage issue, and the air-conditioning was not cold enough despite the temperature being set low. During breakfast, food items were not replenished quickly, and tables were not cleaned promptly, making it difficult to find a clean table. Guests also had to look for their own cutlery, including spoons, forks, and tissues. The breakfast selection was quite limited, although the food served was tasty.
On a positive note, the check-out process was quick and hassle-free. The hotel’s location is also convenient, being close to East Mall Kuantan.
As a hotel rated 5 stars, I expected a higher level of maintenance and service, especially in terms of room facilities and breakfast operations. While the stay was comfortable overall, there is definitely room for improvement to meet 5-star expectations.
This is our first time staying at this hotel and dare I say, it was one of the best 5-star hotels I’ve been in. Will definitely, definitely come again. Everything and everyone were wonderful. The room was so squeaky clean and no speck of dusts anywhere. The bathroom’s design was top notch I love every inch of it. And the room had carpet-floor which made it easier and less painful for my baby to crawl around. The view was to die for. Very secluded and private and calm. Okay now the breakfast, heads off to the chef, the foods were amazing. I think this hotel has been here for quite a while now but they had managed to maintain and made it look like brand new. Two things I wanna suggest a bit, maybe can provide a prayer mat for the muslims or the front desk maybe should ask first whether we need any prayer mats, that would’ve been nice. One other thing, during breakfast, maybe can make sure the utensils are more accessible rather than upon request cause each table was provided with limited number of spoons and forks. But yeah other than that, everything was perfect from the beginning till the end. Huge thanks to Mark as well cause he did a wonderful job assisting us to our room and everything. Kudos to every staffs here, they were so nice and helpful. Oh yeah almost forgot about the welcome drinks, they were absolute perfect thank you so much. Will come again and again. Best hotel here.
Hotel location was very strategic..the beach is at the back of the hotel and only 3 minutes by walk...will repeat again...hope the hotel management can improve the cleanliness in the room..got dust on the cabinet est.
La ubicación es muy conveniente, en el centro de Kuantan, fácil acceso a varios lugares. Hay muchos cafés cerca y está a pie. Estacionamiento está disponible en la propiedad. La habitación familiar es muy espaciosa para tres pasos.
Loveeeeee love this hotel! Though it’s a bit high rise and need to be there at least before night time, for me i’m very happy to be surrounded by nature, the services are top notch then they upgrade us for a better room due to early check in and based on availability. The breakfast are pretty decent but the pastries options are very nice!
My recent stay at AC Hotel by Marriott Kuantan was a pleasant and memorable experience. From the moment I arrived, the hotel gave a comfortable, modern, and welcoming impression. The check-in process was smooth, and the front desk team was professional, helpful, and efficient. Their warm attitude immediately made the stay feel positive, especially after a long journey.
The hotel’s overall environment was clean, calm, and well maintained. The lobby had a simple yet elegant design, creating a relaxing atmosphere without feeling overcrowded or overly formal. It is the kind of hotel that feels practical for both business and leisure travellers. The location is also convenient, with easy access to nearby food outlets, shops, and key areas around Kuantan. This made moving around much easier and helped make the short stay more enjoyable.
The room was one of the highlights of the stay. It was clean, comfortable, and well arranged. The bed was cosy and provided a good night’s rest. The pillows and bedding were soft, fresh, and suitable for a relaxing overnight stay. The room design was simple but functional, with enough space to move around comfortably. Everything felt neat and properly prepared before arrival, which showed that the housekeeping team had done a good job.
The bathroom was also clean and practical. The water pressure was good, and the basic amenities were sufficient for a comfortable stay. Cleanliness is always one of the most important factors in any hotel stay, and AC Hotel by Marriott Kuantan managed to meet expectations well. There were no major issues, and the room felt properly maintained throughout the stay.
Another positive point was the quiet and peaceful atmosphere. The hotel provided a good environment to rest after a busy day. Whether for a short business trip, weekend getaway, or family overnight stay, the hotel offers the right balance of comfort and convenience. It does not feel overly complicated, which is a strength. Everything is straightforward, clean, and reliable.
The staff also deserve recognition. They were polite, responsive, and ready to assist when needed. Good service does not always need to be dramatic; sometimes, simple efficiency and professionalism are enough to create a strong impression. The team at the hotel managed to deliver that well.
Overall, my stay at AC Hotel by Marriott Kuantan was a good one. The hotel offered a clean room, comfortable bed, convenient location, friendly service, and a relaxing atmosphere. It is a hotel I would recommend to anyone looking for a reliable and pleasant stay in Kuantan. For travellers who value cleanliness, comfort, and practical convenience, this hotel is definitely a solid choice.
It was a happy and comfortable overnight stay, and I would not hesitate to return again in the future.
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Muy bueno
UUsuario invitadoUpon check in, they serve or i should say self service their signature ice lemon tea at d lobby which is very refreshing and good.
D hotel is on top a small hill located 3 min walking distance from d famous Fraser hill clock tower which is nearby a lot of restaurants.
1st impression on my room when open d toilet smells of crockroach. Eeww.. haai. Towels are stained n very old looking. Bidet was leaking. Bathing time hot water was not constant, I bath after my wife did and d hot water after a while just turns cold.
Pillow when you touch feels very soft but when we sleep
Both of us feels d pillow is not balance, something wasn't right, it was not comfortable. I had a headache after sleeping on d pillow.
Other than dat, hotel staff was polite and service was good.
I chose dis hotel because of d brand name but I was disappointed.
UUsuario invitadoOverall Review: Great Views, But a Noticeable Gap Between Experience and Expectations
Overall, this stay had clear pros and cons. The hotel’s location and scenery are undeniably excellent, but there is still considerable room for improvement in areas such as traffic flow planning, facility details, service experience, and privacy management.
Given the Ascott brand management and a room rate of RM1,100+ per night, we had expected a more premium accommodation experience. Unfortunately, the actual stay fell short of expectations and did not fully reflect the price point.
Pros
1. Excellent Location and Scenic View
The hotel is strategically located along a main road and directly opposite a golf course, offering an unobstructed view. Waking up to lush green lawns, blue skies, and white clouds created a peaceful and relaxing atmosphere.
2. Room Layout Suitable for Families or Groups
We stayed in a Premium Two-Bedroom Unit, which was nicely designed with a practical layout. The kitchen was fully equipped and clean. Although the bathrooms were relatively small, having two bedrooms and two bathrooms made it convenient and comfortable for a group of four.
3. Thoughtful Amenities
The hot and cold water dispenser located at the lift lobby was a thoughtful touch. The room also came with a kettle, which was especially convenient for families and guests who prefer hot drinks.
Cons
1. Bed Comfort Could Be Improved
The bed was Queen-sized, but the mattress felt rather firm, while the pillows were overly large and thick, making the sleeping experience less comfortable.
2. Lift Access System Was Not Sensitive Enough
The lift card scanning sensor was not very responsive. When staying on a lower floor, there were occasions where the access card had not yet been detected before the lift had already passed the intended floor, which affected convenience and user experience.
3. Poor Drop-Off and Parking Layout
The luggage unloading area was located at the entrance of the parking area, where the road was narrow and often obstructed traffic flow. In addition, after rainfall, the parking area had significant puddles, making it inconvenient to walk, especially when carrying luggage.
4. Limited Check-In Space
The check-in reception area was relatively small and struggled to handle the holiday crowd. During peak periods, the space became congested and chaotic.
5. Narrow Public Areas and Restaurant Queue Management
The hotel hallways were generally narrow. While it is understandable that queues are unavoidable during peak travel seasons, the restaurant waiting area was clearly unable to accommodate the volume of guests, resulting in congestion.
6. Inefficient Dining Area Layout
The food serving area could be better organized, especially around the coffee machine section. Despite having multiple machines, they were still insufficient to handle the high guest volume, leading to long queues.
7. Privacy Concerns
The hotel should consider implementing stricter drone control policies within the property. While staying on the 4th floor, we woke up to find a drone flying past our open balcony/door area, which felt intrusive and raised privacy concerns.
8. Mismatch Between Price and Experience
We chose this property largely because of the Ascott brand reputation and the RM1,100+ nightly rate, expecting a more premium level of accommodation and service. Unfortunately, the overall experience did not meet expectations. From operational details to service quality, the hotel did not reflect the level typically associated with its pricing and branding.
SSyedAtiqDiez colegas nos alojamos allí una noche. Dejando de lado los problemas de congestión vehicular, el hotel está ubicado estratégicamente. Si planea visitar Mossy Forest, la plantación y centro de té BOH y algunas plantaciones de fresas, alojarse en este hotel es una ventaja. Tenga cuidado con el tráfico durante los días festivos y los fines de semana. A diferencia de Penang y Langkawi, muchos malayos viajan a Cameron Highlands en su propio vehículo para las vacaciones, lo que causa problemas de tráfico.
UUsuario invitadoVery nice hotel! The workers there provided me and my family good services, big thanks to receptionist-Chloe, and Hridoy for making it the best experience.
UUsuario anónimoMy recent stay at AC Hotel by Marriott Kuantan was a pleasant and memorable experience. From the moment I arrived, the hotel gave a comfortable, modern, and welcoming impression. The check-in process was smooth, and the front desk team was professional, helpful, and efficient. Their warm attitude immediately made the stay feel positive, especially after a long journey.
The hotel’s overall environment was clean, calm, and well maintained. The lobby had a simple yet elegant design, creating a relaxing atmosphere without feeling overcrowded or overly formal. It is the kind of hotel that feels practical for both business and leisure travellers. The location is also convenient, with easy access to nearby food outlets, shops, and key areas around Kuantan. This made moving around much easier and helped make the short stay more enjoyable.
The room was one of the highlights of the stay. It was clean, comfortable, and well arranged. The bed was cosy and provided a good night’s rest. The pillows and bedding were soft, fresh, and suitable for a relaxing overnight stay. The room design was simple but functional, with enough space to move around comfortably. Everything felt neat and properly prepared before arrival, which showed that the housekeeping team had done a good job.
The bathroom was also clean and practical. The water pressure was good, and the basic amenities were sufficient for a comfortable stay. Cleanliness is always one of the most important factors in any hotel stay, and AC Hotel by Marriott Kuantan managed to meet expectations well. There were no major issues, and the room felt properly maintained throughout the stay.
Another positive point was the quiet and peaceful atmosphere. The hotel provided a good environment to rest after a busy day. Whether for a short business trip, weekend getaway, or family overnight stay, the hotel offers the right balance of comfort and convenience. It does not feel overly complicated, which is a strength. Everything is straightforward, clean, and reliable.
The staff also deserve recognition. They were polite, responsive, and ready to assist when needed. Good service does not always need to be dramatic; sometimes, simple efficiency and professionalism are enough to create a strong impression. The team at the hotel managed to deliver that well.
Overall, my stay at AC Hotel by Marriott Kuantan was a good one. The hotel offered a clean room, comfortable bed, convenient location, friendly service, and a relaxing atmosphere. It is a hotel I would recommend to anyone looking for a reliable and pleasant stay in Kuantan. For travellers who value cleanliness, comfort, and practical convenience, this hotel is definitely a solid choice.
It was a happy and comfortable overnight stay, and I would not hesitate to return again in the future.
TTacomeowExcelente servicio del personal de The Kasturi desde el momento en que nos registramos en el complejo hasta que nos marchamos. Todo el personal fue cortés, eficiente e hizo todo lo posible para que nuestra estancia fuera tranquila y agradable. Nuestra habitación estaba impecablemente limpia, era muy espaciosa y tenía bocadillos y bebidas gratuitos en la habitación para los huéspedes. Nos encantó la bañera y la ducha y la cama era súper cómoda. El desayuno era bueno y delicioso. Lo único que lamento es que la playa sea un poco difícil de acceder, ya que tengo entendido que tuvieron que poner muros de piedra debido a las inundaciones en el pasado. ¡Definitivamente vendría otra vez!
SShaffaredza SharoffLa ubicación es estratégica, cerca de todas las atracciones y restaurantes. El registro fue sencillo, pero el desayuno era solo para dos personas. En la reserva del viaje se indicaba desayuno para tres. Después de mostrar el correo electrónico, solo me dieron un desayuno extra de cortesía. En general, la estancia será agradable si se completa.
UUsuario anónimofor one night stay at this hotel, i can say that the hotel staff are very kind and helpful..
The environment was calm and they provided a lot of parking space.
The room was spacious for a twin bed plus a balcony inside..no aircond but it has a ceiling fan, no worries because it is a super cold day and night..they also provide basic toiletries, towel, iron n board, hair dryer and fridge.
Cleanliness was okay and maybe better needs to be improved.
Breakfast also okay..
thank you.
UUsuario invitadoUbicación: Para llegar a la terminal Freesia, es aconsejable reservar un taxi con un día de antelación, de lo contrario, se corre el riesgo de perder el autobús. No obstante, los mercados cercanos y las opciones de comida informal son bastante accesibles. El centro de Brinchang está algo lejos.
Limpieza: El inodoro, debido a su material, no da una impresión de mucha limpieza. Aquellos con altos estándares de higiene deberían tener esto en cuenta.
Instalaciones: En cuanto a las instalaciones, el calentador de agua de la ducha no permite abrir el grifo con un caudal muy fuerte; si se hace, no sale agua caliente y te verás obligado a tomar una ducha fría.
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