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Courtyard Warner Robins
4.5/580 Comentarios

Courtyard Warner Robins

Warner Robins|A 1.83km de la Shirley Hills Baptist Church
On 12/25/22, we drove fourteen hours to get to this hotel having made a reservation earlier in the day and being provided an email stating that we had ”A Guaranteed Reservation”. Upon arrival, I was told that there was no room and that our reservation was not ”actually guaranteed”. The desk clerk stated that the hotel had ”overbooked rooms” and that there was no room available for me, my wife, and my two small children; all of whom were dead tired and needing a good night's sleep. Very late at night, I had to go hunting for another room in that town and luckily was able to find lodging in the Holiday Inn Express down the street. (Great customer service and a nice hotel in case you're wondering. Also an outstanding breakfast!) I made a complaint with Marriott Customer Complaints at 1 (800) 721-7033 and was given a complaint number and told that the hotel management would contact me to discuss the incident. No one from the hotel ever called. On 01/09/23, I telephoned the Marriott Customer Complaint number again, provided my complaint number, was transferred to a ”supervisor” and was told that reservations, despite being ”guaranteed”, are not in fact guaranteed in the event the hotel overbooks the facility. They answered none of my questions and only repeated, ”Your credit card was not charged. Your credit card was not charged” then said it was my fault for not arriving at the hotel earlier in the evening. The representative then disconnected the call while I was speaking. That was very frustrating and the worst customer service I have encountered in the lodging industry. I called the number back and asked to speak to the supervisor of the supervisor. I was connected with ”Moses” and explained the situation as well as the conduct of the previous ”supervisor”. Moses put me on hold, called the hotel, and then informed me that he could not locate a manager at the facility. He took my information again and said the manager of the hotel would contact me by email within three to five business days. (For the record, Moses had a great business demeanor.) Moses agreed that a customer has an expectation that a hotel will have a room available upon arrival. If you want to have a room to sleep in when you arrive, do NOT make a reservation at this hotel. Make a reservation at the comfortable Holiday Inn Express down the street where the staff is very friendly and have you can enjoy a great free breakfast.

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Best Western Plus Executive Residency Rigbys Water World Hotel
4.4/5100 Comentarios
¡Bien!
LikeHome Extended Stay Hotel Warner Robins
2.7/511 Comentarios
Grandes habitaciones. Buen precio
Wingate by Wyndham Warner Robins
3.5/577 Comentarios
Dear Ladies and Gentlemen, I would like to thank you for the very nice, pleasant service and stay in your house. The room is very nice and barrier-free, so I was able to move and get ready without assistance. Unfortunately, this rarely happens to me. Also, the staff and service was very friendly, polite, helpful. If there were a few problems here and there, they were kindly noted and tried to solve them as quickly as possible. These solutions were more than satisfactory.
Courtyard Warner Robins
4.5/580 Comentarios
On 12/25/22, we drove fourteen hours to get to this hotel having made a reservation earlier in the day and being provided an email stating that we had ”A Guaranteed Reservation”. Upon arrival, I was told that there was no room and that our reservation was not ”actually guaranteed”. The desk clerk stated that the hotel had ”overbooked rooms” and that there was no room available for me, my wife, and my two small children; all of whom were dead tired and needing a good night's sleep. Very late at night, I had to go hunting for another room in that town and luckily was able to find lodging in the Holiday Inn Express down the street. (Great customer service and a nice hotel in case you're wondering. Also an outstanding breakfast!) I made a complaint with Marriott Customer Complaints at 1 (800) 721-7033 and was given a complaint number and told that the hotel management would contact me to discuss the incident. No one from the hotel ever called. On 01/09/23, I telephoned the Marriott Customer Complaint number again, provided my complaint number, was transferred to a ”supervisor” and was told that reservations, despite being ”guaranteed”, are not in fact guaranteed in the event the hotel overbooks the facility. They answered none of my questions and only repeated, ”Your credit card was not charged. Your credit card was not charged” then said it was my fault for not arriving at the hotel earlier in the evening. The representative then disconnected the call while I was speaking. That was very frustrating and the worst customer service I have encountered in the lodging industry. I called the number back and asked to speak to the supervisor of the supervisor. I was connected with ”Moses” and explained the situation as well as the conduct of the previous ”supervisor”. Moses put me on hold, called the hotel, and then informed me that he could not locate a manager at the facility. He took my information again and said the manager of the hotel would contact me by email within three to five business days. (For the record, Moses had a great business demeanor.) Moses agreed that a customer has an expectation that a hotel will have a room available upon arrival. If you want to have a room to sleep in when you arrive, do NOT make a reservation at this hotel. Make a reservation at the comfortable Holiday Inn Express down the street where the staff is very friendly and have you can enjoy a great free breakfast.
Comfort Suites Near Robins Air Force Base
4.1/5100 Comentarios
El hotel de la ciudad era muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable La habitación era cómoda y tranquila. Hay muchos restaurantes en esta calle, así que no se preocupe por dónde comer. Hay incluso un muy buen restaurante de comida rápida que es barato y la puerta adyacente. a una fácil caminación. Es un Cook-Out. El hotel no ofrece desayuno, es lo único malo.
Hampton Inn Warner Robins
4.4/573 Comentarios
Wow! Dónde comenzar? Normalmente nos quedamos en el Hampton Inn cuando viajamos. El Warner Robins Hampton Inn debería ser el estándar para todos los Hampton Inns. Personal, limpieza, comida. El personal es cortés, cuidadoso, profesional y te hace sentir como si te acogeran en su casa. Ellos van más allá de todas las expectativas.

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