Hoteles en Tarbock, Reino Unido

Beautiful hotel

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Estaba en el centro de Liverpool, a la vez que no podía llegar a casa los trenes después del partido de fútbol. Muy conveniente para la estación, muy bienvenido por el personal amigable. Buen lugar para explorar Cheshire y Merseyside. Por favor, se ha encontrado esta esquina económica.

Went back this hotel after a break of a few years for a tribute night with family. The rooms were quite decent on the top floor but the service was absolutely shocking in every aspect of the hotel. I don’t think we would return to this hotel I’ll explain….. On arrival we dropped out bags in the room and went downstairs to the bar for a few drinks - every single draft beer/lager was off and only bottles were being sold. This was really dissapointing there was no explanation from the bar staff who all appeared very miserable. Next we went downstairs to the party room and waited in the foyer with others and the beers were all off again on this separate bar too. Then I ordered some drinks and was told “we are only taking cash”. I asked why and the bar man said the card machine had broke. I explained I had no cash on me to which he replied I would have to get drinks upstairs! This wouldn’t be that bad but it was up 3 flights of stairs and a real inconvenience for the whole night having to go upstairs to pay for bottled drinks. Anyway after waiting for a minute a few people began to complain and a young man with blonde hair came behind the bar and I’m not joking shouted at everyone waiting “the card machine is off if you want a drink go upstairs” very rudely. One woman asked to speak to the manager and he actually shouted “I am the manager” very rudely - no apology or help or anything. It occurred to me after that they could have just charged the room or charged the table but nothing was offered or any help given he was clearly under pressure and his customer service was absolutely shocking everyone was gobsmacked! So the night went on and the disco finished at 1 am I think but bizarrely the bar in the hotel shut an hour earlier so we couldn’t have any drinks for the last couple of hours as the card machine was off all night ! You couldn’t make it up…. The disco was good fun, meal nice but then a gain in the morning the service let it down. Went down to breakfast and was told our room hadn’t paid for breakfast - we stood at the entrance whilst the woman greeting us walked off for about 10 minutes came back and just said “follow me”…. No apology, explanation or anything and yes we got breakfast which was actually not bad. The service was so poor it did actually really dampen our stay and I think most people were annoyed to…. Mistakes happen but you only want a smile, apology or explanation and instead we were spoken to almost like a visit to “Karen’s diner” . I’ve attached a photo of the state of the bar too!

Hicimos una reserva a través de una agencia online , llegamos al hotel alrededor de las 12.00, con las maletas , la recepcionista sin verificar si teníamos reserva o no , nos indicó que la habitación se podía ocupar a partir de las 14.00 y qué podíamos dejar el equipaje en deposito, durante la conversación casi no apartó la vista de una revista que tenía en la parte interior del mostrador. Le comenté si podía mirar si la reserva estaba conforme a lo que me preguntó cuando había hecho la reserva, al decirle que el mismo día me dijo que por lo menos tardaría una hora en estar en el sistema, por tanto siguió si verificar la reserva. Le comenté que trabajábamos también en hostelería para que entendiera que sabíamos que una reserva tarda como mucho 10 minutos en llegar al sistema o la otra posibilidad  era consultar la extranet de la agencia online para verificar que efectivamente estaba hecha y no hubiera ningún problema. Su compañera tenía el mismo nivel de empatía que ella, la reserva nunca se comprobó e insistieron en que volviéramos a las 14.00.  Aparentemente no estaban nada preocupadas por la ocupación, por lo que deduje que tenían disponibilidad suficiente, por tanto un poco de cortesía profesional, en este caso, nos hubiera permitido ocupar la habitación antes. Quizás sea política de la empresa que aunque tenga disponibilidad de sobras no hacer nunca un check in antes de las 14.00.En cualquier caso siempre es la actitud y no la información lo que hace que el cliente se sienta maltratado.Ahorros en simpatía, cortesía y explicacionesUn poco más tarde de la media noche sonó la alarma de incendios del hotel en mi planta, los clientes asomaban en pijama por el pasillo, la alarma siguió sonando unos 6 minutos, hasta que se paró.Ninguna explicación o información fue facilitada a los clientesEn fin , un hotel potencialmente útil por su proximidad con el aeropuerto, al que nunca volveré

La habitación era limpia, espacial y caliente. No visité el bar o restaurante como era con mi hijo de 12 años, pero el menú se veía excelente y la zona del bar se veía agradable.

With a stay at The Griffin Inn Hotel in St Helens, you'll be within a 15-minute drive of Anfield Stadium and Knowsley Safari Park. This inn is 10.9 mi (17.5 km) from Royal Albert Dock and 9.5 mi (15.4 km) from Sefton Park.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The inn also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.The front desk is staffed during limited hours. Planning an event in St Helens? This inn has 108 square feet (10 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.Stay in one of 11 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

With a stay at The Eccleston Hotel, BW Signature Collection in St Helens, you'll be within a 15-minute drive of Knowsley Safari Park and Sherdley Park. This upscale bed & breakfast is 10.8 mi (17.4 km) from Anfield Stadium and 11.4 mi (18.4 km) from Royal Albert Dock.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.At The Eccleston Hotel, BW Signature Collection, enjoy a satisfying meal at the restaurant. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.Stay in one of 9 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

With a stay at The Hillcrest Hotel in Widnes, you'll be near the airport, within a 15-minute drive of Sefton Park and Sherdley Park. This hotel is 11 mi (17.7 km) from Anfield Stadium and 11.2 mi (18 km) from Royal Albert Dock.Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and wedding services.Enjoy a meal at Cu Restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 9:00 AM for a fee.Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.Stay in one of 49 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

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