Vivari Hotel and Spa by Mantis

Great place,great destination and excellent service ,the room services and spa were my greatest experience and yet affordable.great home

The staff was very kind, welcoming and professional. The service/hospitality?? Top Tier!!!! My therapist (Kholiwe) was really amazing. Even the cleaning ladies were so nice. I truly had the best time here and I’m definitely coming back.

It was the most amazing, peaceful and tranquil experience toppled with an amazing service by lovely ladies and a gent lol. They we all so full of genuine kindness from the reception to the therapists and even the ladies who clean were amazing 🤩the cleanliness of the facilities is also commendable 👏🏽👏🏽👏🏽 My friends and left smiling 🙂 and were VERY happy. We are definitely coming back. Keep up the great service.

The top sheets in the room were very hard and made a sound like hard paper. The room very clean and comfortable. Staff very friendly and helpful in all aspects.

What an amazing stay at Vivari Hotel. The spa, the room and the service was incredible. We felt so special with the all extra touches and delightful treats. We are now making it a frequent girls weekend away. Highly recommended staycation for friends and couples!

I went for a night with my husband to hotel hoping for 5 star experience as they are supposed to be Firstly on entrance they asked me to pay for the hotel when I had already sent proof is payments weeks ago. No one knew this prior to our arrival Our room was nice and that’s just about where it ends The service itself is terrible. A few friendly faces but most seemed extremely untrained! The spa pool was out of service. And then comes breakfast. We left for breakfast at 9:30. There is no buffet you have to order from the menu We simply ordered scrambled eggs on toast which took 1 and half hours to come!! A hot drink came first with no pastries (which we also ordered) and we ordered cereal. NOTHING came. The eggs came one a half hours later after complaining so many times and a trip to the reception. People in the restaurant also left and the service was just pathetic. They are extremely untrained and definitely not worth for a 5 star hotel! I complained to the reception and told them we barely ate anything and all we got is a “sorry” The price for this hotel is extremely ridiculous for what you get. I went to 4 star hotel the night before at Thaba Eco hotel and they really deserve a 5 star rating. Vivari hotel is definitely not 5 star. Definitely do not recommend

The hotel and grounds are great. Rooms are modern and clean, fast Wifi and include in room Netflix. The "jogging" track is possibly oversold as it is effectively a 1km loop around the 500m of fencing running parallel to the river. The hotel caters more to conferences rather than the holiday or business traveller. It has a fantastic spa the grounds and pool are lovely, serene and very zen-like. The staff are what shatters the peace and quiet of this beautiful place. They shout, constantly, from one end of the restaurant to the other, from the bar to the restaurant even outside rooms in the hallways. Checking in I thought there was a party in the small reception area. There were 4 staff members engaged in a rowdy "discussion" - I felt like an inconvenience, the noise was defining when entering. Perhaps the single biggest disappointment was the extortionate food and beverage costs. Two SINGLE gin and tonics (standard gin nothing special) were R420!!!!. Meals in the restaurant are similarly outrageously priced, meal are ok but not Micheline standard yet prices are right up there while service is nowhere near the price point. My recommendation for food and drink is to grab an Uber and a 5 minute trip to either Silverstar ****** or Cradleston Mall will provide a plethora of tasty well well-priced options.

Fantastic hotel - designed to perfection, excellent service from all teams (spa, facilities, restaurant). Amazing massages, and delicious lunch and snacks. 5 star accommodation and facilities. Will be back soon!

This is a very modern hotel, with great architecture and furnishings. Staff were all very friendly, and the food was very good. The hotel definitely has some teething issues though. Room was freezing because there were gaps between the door and door frame, so the heater couldn't cool the room properly. Water spilled out from the shower into the bedroom carpet. In the morning there was a just a trickle of water, couldn't take a shower. This happened all morning until I checked out.