Hoteles de 4 estrellas en Antalya

¿Cómo puede un hotel sin integridad operar legalmente? El 20 de noviembre de 2024, reservé una estancia de 3 noches en Casamax Suites (del 21 al 24 de abril de 2025) y pagué el importe total de 420,66 SGD ese mismo día. Llegamos a Casamax Suites sobre las 21:00 del 21 de abril de 2025 y procedimos a registrarnos. - Tras presentar nuestros pasaportes y la confirmación de la reserva al registrarnos, el personal de recepción nos notificó que Trip.com había cancelado nuestra reserva. - Nos quedamos en shock: ¿cómo era posible? No había recibido ninguna notificación de cancelación de Trip.com. Para confirmarlo, revisé todos los datos de mi reserva con el personal de recepción (fecha de reserva, fecha de pago, número de reserva, etc.). Sin embargo, el personal seguía insistiendo en que Trip.com había cancelado nuestra reserva. - Después de un viaje tan largo, simplemente necesitábamos una solución que nos permitiera registrarnos y descansar. El personal de recepción nos exigió 300 € antes de permitirnos registrarnos solo una noche. Como ya era tarde, aceptamos a regañadientes pagar un depósito de 300 € para registrarnos primero, con la intención de resolver el problema con Trip.com por la mañana. Entonces presenté mi tarjeta de crédito en recepción para el pago del depósito. Sorprendentemente, el hotel rechazó los pagos con tarjeta de crédito. El personal exigió 300 € SOLO EN EFECTIVO. Les informé de que era imposible llevar 300 € en efectivo, ya que habíamos pagado por adelantado el viaje completo. A pesar de nuestra explicación, el personal se negó a permitirnos registrarnos a menos que entregáramos 300 € en efectivo. El personal sugirió usar el cajero automático de la entrada del hotel para retirar efectivo con mi tarjeta de crédito. Esta EXIGENCIA DE SOLO EFECTIVO plantea serias preocupaciones. Nos horrorizó la conducta poco profesional del personal y su insistencia infundada en pagar en efectivo. Solicité formalmente por escrito la verificación de la supuesta cancelación por parte de Trip.com, presentando mi recibo de pago como prueba de la validez de la reserva. - Solo después de que los recusé, el personal cedió y se ofreció a registrarnos ”excepcionalmente” sin pago. - Al día siguiente, escalé el asunto a Trip.com y me indicaron explícitamente que mi reserva nunca se canceló. - Para evitar más interrupciones en nuestros viajes, decidimos aplazar el asunto temporalmente. A pesar de nuestra decisión de priorizar nuestro viaje, la mala conducta del hotel debe abordarse para evitar que futuros huéspedes tengan experiencias similares. Mientras tanto, exigimos encarecidamente que el hotel proporcione una explicación razonable de lo sucedido esa noche.

⭐⭐⭐⭐⭐ Excellent hotel! The property is brand new, spotless, and in a perfect location close to all major attractions in Antalya. The entire staff was incredibly friendly, welcoming, and helpful throughout my stay. A special thank you to Asmir from the housekeeping team for her kindness, professionalism, and warm attitude. She truly made my stay more comfortable and enjoyable. I highly recommend this hotel and will definitely choose it again on my next visit to Antalya.

Creo que las instalaciones del hotel son especialmente buenas. El servicio de recepción por la noche es excelente, todos son muy amables, y la piscina también es muy buena. Si vuelvo a Turquía, volveré a reservar en este hotel.

I stayed at this hotel during my recent trip to Turkey for dental surgery, and I honestly couldn’t have chosen a better place. From the moment I arrived, the staff were incredibly helpful, kind, and supportive. Traveling for medical treatment can be stressful, but they went out of their way to make everything easy and comfortable for me. Nothing was too much trouble. The rooms were spotless and cleaned daily to a very high standard. Everything felt fresh, comfortable, and well maintained, which was especially important while recovering from surgery. The traditional Turkish breakfast each morning was absolutely fantastic – fresh, delicious, and with plenty of variety. It was the perfect way to start the day. The location is another huge plus. The hotel is perfectly situated within walking distance of shops, restaurants, and the beach, making it easy to relax and enjoy the area. I would highly recommend this hotel, especially for anyone traveling to Turkey and I will definitely stay here again!

I'm sorry to hear about your experience at the hotel. Here's a revised version of your review reflecting your feedback: Disappointing Experience at this Hotel, Antalya I recently stayed at here, and unfortunately, my experience did not meet my expectations based on the information and images provided online. Here's a detailed review of my stay: Accommodation (3/5): The room at Spa Hotel was not as advertised. The hotel lacks the amenities shown in the images, such as a pool and beach access. Additionally, the room did not offer any outside views as depicted in the promotional photos. This discrepancy was disappointing and misleading. Service (3/5): While the staff was polite, the service did not fully compensate for the hotel's shortcomings. Check-in was efficient, but when I raised concerns about the discrepancies, the staff was unable to offer a satisfactory resolution. Facilities (3/5): The Hotel does not have the advertised pool and beach amenities. This was a major disappointment, especially since I chose the hotel based on these features. Overall Experience (3/5): My overall experience at this Hotel was disappointing and not reflective of the hotel's online portrayal. I would not choose to stay here again or recommend it to others seeking similar amenities.

Hotel is well located, nice decoration, nice environment; everything is great in terms of ambiance! HOWEVER, there used to be by far the worst hotel service I have ever experienced: Only one bottle of water on the day of arrival! No bottled; no water kettle! If you want water? Yeah, you need to “order it”! Ok, then we bought the bottled water ourselves, the cleaning service even took the cups away!!! Only one cup( for tooth brush) in the room. What? We need to order the cups now?? Or you want to me to drink out of the bottle?? One of the hotel stuff was quite arrogant , when we asked for something, he just said “I don’t have anything “! Fine, it is perfectly ok if you don’t havey, BUT IT IS YOUR JOB to try to help!!! I don’t need a boss to give me instructions when I book a hotel!!!

The hotel is good, we were satisfied with our stay. A pleasant impression of our stay. • The staff is polite, helpful, always ready, and quickly responds to any requests. • The breakfast is delicious and varied - fresh fruit, hot dishes, pastries, coffee. • The service is at a good level: the rooms were cleaned regularly, everything was clean and tidy. • The location is convenient, the atmosphere is calm, and the stay is comfortable. Overall, the hotel left a good impression. We can say that.

La comida fue un buen valor para el dinero Dime que es bueno y está cerca de la playa La recepción fue útil

Everything was OK, but i got breakfast included in my package, and breakfast time was 7.30 AM to 10.30 AM. we went 9.30 no bread there no cakes when I asked they said finished also most of Staff not understand English. One other thing bad, they put fizzy drinks into room but didn't mention its charge able but we we check out that guy on receptionist he doesn't speak properly English which i could not understand him then he said to me you need to pay that much money for drinks i thought those were free bit argument because of misunderstanding which they are doing wrong either they shouldn't put drinks into fridge or should tell to customers straightforward. I think this is the wrong idea to make money that way. Also, there's a spa that includes hotel booking like sauna steam room, swimming pool there's some guys from hotel they miss guides for massage centre and charges 1800 Turkish lira for massage that free things they includes their time to robbed the customer that's no nice aswell I suggest to everyone don't go to massage from them just wasting money no professional people.

El City Live Hotel está en frente del gran centro comercial Terracity, super para una noche y un centro comercial en Antalya. El taxi está en frente y junto al hotel hay un restaurante, un centro de cambio está situado en la calle. El desayuno es en forma de bufete y en verano se puede llegar incluso a la piscina y al sol. El personal es amable y útil. En la habitación hay un sofá y espacio suficiente para 3 personas, ya que hay una cama sola y una cama doble. Las ventanas son simplemente flexibles y no hay balcón excepto en la suite junior. Sin embargo, se puede reservar una habitación para fumadores. El aire acondicionado también está en la habitación y las camas y los cojines son cómodos. Lo que fue difícil fue que usted tiene que esperar mucho tiempo para los ascensores, aunque hay dos. Este hotel es ideal para un viaje corto, se recomienda si no tienes grandes ideas y lo deseas limpio y cómodo y sólo para comprar en Antalya.