Usuario invitado
19 de mayo de 2024
We visited Jaguar Reef to celebrate my partner's vacation, but what should have been a delightful experience turned into pure disappointment. Upon booking, we requested birthday decor, which was ignored. From the start, the guest service showed no care or concern. Our room had a cockroach and smelled musty, but we ignored it and stayed the night. The next morning, we ordered room service, receiving cold food without utensils. This treatment made us wonder if this is how they always treat Belizeans. Upset, I requested a refund for our second night. Initially, the staff refused, but after I persisted, they finally agreed. As a Belizean, I am appalled by the poor service and subpar food. This has been my worst resort experience, and I expected better.
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