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The Wellington Hotel
3.5/544 Comentarios

The Wellington Hotel

Saint Just|A 1.71km de la West Wheal Owles
Shocking! Totally unprofessional Where do I start? Right from the debacle of our check-in, to the manager knocking on our door at 8pm, the stay was comical and not in a good way! On arrival our booking couldn’t be found, apparently our fault; we paid for the night upfront and told we could pay for the other night the next day. Once in the room we were stunned at the dilapidated state of the room! At £125 p/night anyone would expect better! We tried to pull the curtain but the rod was not even on the support and the curtain was hanging down and out of its hooks! After climbing up to fix it (so we could pull the curtain’s at night to sleep), we noticed the tie backs for the curtain were very loose on the wall and knobs falling off! At this point we didn’t want to touch anything incase it broke and we got the blame it! We politely told the staff about the damage in the room for 2 reasons, 1 to be courteous to let them know (and to fix it) and 2 it is not a good look to pay for a broken room! Breakfast was nice and the young lady running around on her own was brilliant! After breakfast we left and had a nice day out. We got back to see our room had not been looked at to fix the items mentioned. Oh well we thought, so we settled in for the night. We had a knock at the door at 8pm… It was a guy called Matt, we now know it was the manager! He explained to us that he had not managed to get into a room to look at or even fix the curtain etc. He then insinuated that it was our fault that he couldn’t get in as we had the only keys… Apparently the previous guests had taken the set of keys with them, this was our fault how? The conversation deteriorated and his customer service was in the drain. He seemed to have an excuse for everything and all but blamed us for the damage discussed. The final straw was when he said that if we didn’t like it, he wouldn’t charge us for the night, and we could check out now… It was 8pm, and we were in our pyjamas! He mentioned that we hadn’t even paid for the room for this night-we offered to pay for both nights upon arrival!! We then offered to pay in the morning -he then said no one would be there to take the payment…hmmm a hotel that has no one on their reception in the morning, very interesting. Matt, the manager, defended everything we said, and at no point, did he apologise for the inconvenience of disturbing us at this time of night, nor the lack of attending to our room, nor did he even suggest any sort of solution, in fact, he said there was absolutely nothing wrong with the room, and there was no damage! It was at this point, I pulled out my phone and showed him the photographs we had taken at the time of check-in to show the damage and prove that it was not us that did it (as he insinuated that it was)-he apparently asked his Housekeeping. Well, I don’t think I’ve ever been so insulted or spoken to as a “guest of Hotel” in a more derogatory, patronising manner. The absolute kicker is he offered us a discount…of £5!

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The Wellington Hotel
3.5/544 Comentarios
Shocking! Totally unprofessional Where do I start? Right from the debacle of our check-in, to the manager knocking on our door at 8pm, the stay was comical and not in a good way! On arrival our booking couldn’t be found, apparently our fault; we paid for the night upfront and told we could pay for the other night the next day. Once in the room we were stunned at the dilapidated state of the room! At £125 p/night anyone would expect better! We tried to pull the curtain but the rod was not even on the support and the curtain was hanging down and out of its hooks! After climbing up to fix it (so we could pull the curtain’s at night to sleep), we noticed the tie backs for the curtain were very loose on the wall and knobs falling off! At this point we didn’t want to touch anything incase it broke and we got the blame it! We politely told the staff about the damage in the room for 2 reasons, 1 to be courteous to let them know (and to fix it) and 2 it is not a good look to pay for a broken room! Breakfast was nice and the young lady running around on her own was brilliant! After breakfast we left and had a nice day out. We got back to see our room had not been looked at to fix the items mentioned. Oh well we thought, so we settled in for the night. We had a knock at the door at 8pm… It was a guy called Matt, we now know it was the manager! He explained to us that he had not managed to get into a room to look at or even fix the curtain etc. He then insinuated that it was our fault that he couldn’t get in as we had the only keys… Apparently the previous guests had taken the set of keys with them, this was our fault how? The conversation deteriorated and his customer service was in the drain. He seemed to have an excuse for everything and all but blamed us for the damage discussed. The final straw was when he said that if we didn’t like it, he wouldn’t charge us for the night, and we could check out now… It was 8pm, and we were in our pyjamas! He mentioned that we hadn’t even paid for the room for this night-we offered to pay for both nights upon arrival!! We then offered to pay in the morning -he then said no one would be there to take the payment…hmmm a hotel that has no one on their reception in the morning, very interesting. Matt, the manager, defended everything we said, and at no point, did he apologise for the inconvenience of disturbing us at this time of night, nor the lack of attending to our room, nor did he even suggest any sort of solution, in fact, he said there was absolutely nothing wrong with the room, and there was no damage! It was at this point, I pulled out my phone and showed him the photographs we had taken at the time of check-in to show the damage and prove that it was not us that did it (as he insinuated that it was)-he apparently asked his Housekeeping. Well, I don’t think I’ve ever been so insulted or spoken to as a “guest of Hotel” in a more derogatory, patronising manner. The absolute kicker is he offered us a discount…of £5!

Preguntas Frecuentes

  • ¿Cuáles son los hoteles más populares de West Wheal Owles?

    The Wellington Hotel,Cape Cornwall ClubyThe Old Post House B&B son algunos de los hoteles más populares.

  • ¿Qué hoteles cerca de West Wheal Owles ofrecen desayuno?

    Un estupendo desayuno es la forma perfecta de comenzar tu día. Si deseas alojarte en un hotel con desayuno cerca de West Wheal Owles en Saint Just, te proponemos The Wellington Hotel,Cape Cornwall ClubyThe Old Post House B&B . Estos hoteles son opciones son muy populares...¡Reserva con antelación!

  • ¿Qué hoteles cerca de West Wheal Owles ofrecen conexión wifi gratuita?

    Tanto si viajas por negocios como por placer, la conexión wifi es algo esencial. The Wellington Hotel,Cape Cornwall ClubyThe Old Post House B&B son hoteles populares con wifi gratis.

  • ¿Qué hoteles cerca de West Wheal Owles tienen gimnasio?

    Mantenerse en forma es importante para muchos huéspedes, por eso muchos hoteles disponen de gimnasio. Cape Cornwall Club es un hotel popular con gimnasio.

  • ¿Qué hoteles cerca de West Wheal Owles ofrecen habitaciones para no fumadores?

    A muchos huéspedes les preocupa la calidad del aire que respiran en su habitación y desean alojarse en habitaciones bien ventiladas y con aire limpio. The Wellington Hotel,Cape Cornwall ClubyThe Old Post House B&B son hoteles populares con habitaciones de no fumadores.

  • ¿Qué hoteles populares cerca de West Wheal Owles tienen aparcamiento?

    Si tienes pensado ir en coche hasta West Wheal Owles, Saint Just, te recomendamos The Wellington Hotel,Cape Cornwall ClubyThe Old Post House B&B . Estos son hoteles populares con aparcamiento.

  • ¿Cuáles son los hoteles más recomendados cerca de West Wheal Owles?

    Si no te decides para reservar un hotel, te recomendamos The Old Post House B&B,Cape Cornwall ClubyThe Wellington Hotel . Estos hoteles tienen muy buenas valoraciones, ¡reserva cuanto antes!

  • ¿Qué hoteles populares cerca de West Wheal Owles tienen piscina?

    El verano es una época perfecta para viajar en familia a West Wheal Owles, en Saint Just. Cape Cornwall Club es un hotel popular con piscina.

  • ¿Qué hoteles populares cerca de West Wheal Owles tienen restaurantes?

    Si te gusta probar la gastronomía local mientras viajas, te recomendamos The Wellington HotelyCape Cornwall Club . Hay varios restaurantes de comida típica cerca de estos hoteles.