Usuario invitado
26 de septiembre de 2023
The good points first 2 nice pools and a children’s pool and surrounding areas kept clean and tidy. Restaurant staff very helpful and kind. Cleaning of the rooms good during your stay. Now the negative. We went as a family of 4 adults and one child. We had two rooms beside one another on the ground floor. Our room was clean but dated, however, my sons room had a lot of damp in the bathroom and on arrival there was a dead rat outside beside the terrace😖. It was very late, therefore had to leave it there until the morning when they reported it to reception, who made a face, but did send in cleaners to remove it. As requested via email and noted on the booking, there was no cot available on arrival for our 2 year old grandson. We had to make the bed for him as safe as we could and make do until the following morning Now the all inclusive. This hotel does not cater for English. We have stayed in many hotels, but this must have been the worst all inclusive ever. The selection for all three main meals was awful, cheap and nasty. There was little to choose from, no basics like fried eggs and bacon in the morning ( 10 days and only available for two them) no fresh omelettes, pancakes or different varieties of fruit to add to your yoghurt. Salads were poor. There was a lot of pasta dishes and chips served for breakfast, lunch and dinner. There was no children’s section at all. The drinks available were of poor quality at mealtimes, no desserts and not even a bit of sauce to put on your ice cream. Alcohol drinks was beer or wine. Everything else you have to pay for. No snack bar available throughout the day, only a piece of the same cake everyday at teatime, no crisps or anything else. We ate out for most of the meals and spent a fortune on this Now for entertainment. The guy is non existent. He does not provide any activities in the day and the so called entertainment at night starts so late its just not worth the trouble. He is seen drinking most of the day in the bar and just shouts out. He is not friendly or inclusive to all. He does not even interact with the children. I really feel the hotel should invest in a proper entertainment team, as this would boost the atmosphere in the hotel itself. There is no play area for children, high chairs were dirty. The small area of Ride ons were broken, pool table broken and no table tennis. Just nothing to do. Even the bus to the beach, while good, who wants to come back at 3 o’clock, when this is the hottest part of the day. I would say please think twice before booking this hotel if you are an English family as this just does not cater for them. While only three stars and mid range price, you still expect the basics for a well earned holiday. You just won’t get that here
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