William
17 de marzo de 2024
The picture says it all. Ultra expensive, high-end advertised, hotels of the world, misrepresentation, situated in an alley.
-Evening shower-No hot water
-Morning shower- No hot water. (Engineer stated that the hotel could not provide enough hot water to service the 15 rooms)
Description of a calming, serene room, atmosphere, consisted of a dirty balcony, with dirty curtains, and a dried up fountain that did not work. The shower is situated in the middle of the room inside a glass cube. Shower floor was dirty. Room overlooked the rundown buildings across the street.
We booked dinner in the highly rated dining room, Sage. After waiting 1.5 hours the wrong food was brought out. We were told that the waitress ordered the wrong meals and we would have to wait to have our meals re-ordered. Informed us it would be right out. After waiting one hour and 15 minutes and back-and-forth we got up to leave and they put our food on the table almost 2 hours later. The server never came near us again to apologize. The head server apologize profusely, and and asked if you could send some wine and dessert up to the room to apologize. We reluctantly agreed, yet no wine or dessert was ever delivered to the room. After traveling all day, no shower, no ambience in the overpriced room, and then no meal in the overpriced served restaurant, we were appalled that this establishment continues to be in business.
Run away from this rip off establishment as fast as you can.
Traducir